The Storage Operating System Presented by Name of

Topics of Discussion v Company Overview v Market Trends v Our Technology v Customer

Company Overview Founded June 1999 Headquarters 25 Metro Dr. , Suite 300 San Jose, CA 95110 Offices New York, Texas, California, Virginia Employees 72 Industry Storage Management Software Executive Team v Tom Isakovich: Founder, President and CEO [Oracle] v Marc Birnkrant: Chief Operating Officer [NEC] v Jon Auriemma: VP, Operations & Services [Western Digital] v Paul von Stamwitz: VP, Engineering [Adaptec] v Ken Epstein: VP, Sales [Site. Smith] Board of Directors v Tom Isakovich: President and CEO, True. SAN Networks v Ed Zschau: Former General Manager, IBM Storage Systems v Vincent Occhipinti: Managing Director, Woodside Fund Investors Merrill Lynch, Credit Suisse First Boston, QLogic Corporation, Finisar Corporation, Woodside Fund, JT Venture Partners 3 Copyright 2002, True. SAN Networks, Inc.

Market Trends v High complexity and inefficiency are driving up storage management costs. v SANs are being adopted to consolidate storage and gain economies of scale. v But without new software, the ROI benefits of SANs cannot be attained. § Storage management intelligence must converge into the network. § Interoperability across multiple vendors must be available. § Integrating multiple point utilities is not an acceptable solution. § Intelligent, policy-driven management will further extend ROI. § Rapid ROI with minimal IT impact drives purchasing decisions. 4 Copyright 2002, True. SAN Networks, Inc.

Problems & Challenges v SANs promise to reduce management costs through storage consolidation. v But fundamental problems remain § Inefficient utilization of storage hardware assets § Multiple points of management § Lack of interoperability between multi-vendor systems § Inconsistency among non-integrated point utilities § Inadequate data availability § Reactive storage administration v Separate camps battle for control § Host-based software does not deliver centralized management. § Storage system-based software is proprietary to that vendor. v An open and comprehensive network-based platform for storage management is needed to realize the ROI benefits of SANs. 5 Copyright 2002, True. SAN Networks, Inc.

New Software Emerges v Analysts point to new software to tackle storage management challenges. § Storage Virtualization: Provides heterogeneous consolidation of storage assets. 50% CAGR § Storage Resource Management: Provides intelligent reporting tools to identify inefficiencies. 43% CAGR § Storage Network & Device Management: CAGR Provides centralized management of heterogeneous storage networks. 36% § Business Continuance: Provides data protection and disaster tolerance with mirroring and replication. 30% CAGR v While point products exist, none deliver a comprehensive management platform. 6 Copyright 2002, True. SAN Networks, Inc.

Solution: The Storage Operating System™ True. SAN has developed a comprehensive, network-based software platform, or Storage Operating System, for maximizing the ROI potential of SANs. 7 Copyright 2002, True. SAN Networks, Inc.

Cloudbreak Business Values v Consolidate storage management § Eliminate multiple points of management v Maximize storage asset utilization § Extend ROI of existing capital investments v Enable interoperability across vendors § Reduce vendor-specific hardware/software costs v Increase data availability § Deploy cost-effective disaster recovery v Forecast future storage requirements § Proactively manage the SAN to reduce downtime v Automate storage administration § Manage more storage with fewer trained staff 8 Copyright 2002, True. SAN Networks, Inc.

Cloudbreak Architecture Through the combination of network-based management software and host-based agents, Cloudbreak provides a single point of management for the entire SAN infrastructure. 9 Copyright 2002, True. SAN Networks, Inc.

Cloudbreak Features v Open Platform § Storage network-based: not storage-resident or host-based § Device independent: storage systems, fabric infrastructure, operating systems § Centrally manageable: one console for end-to-end SAN management v Integrated Platform § Combines essential SAN management technology in a single platform § Robust feature-set including storage virtualization, storage network and device management, business continuance, and storage resource management § Integrated platform and policy manager enable intelligent storage management v Scalable Platform § Distributed I/O architecture maximizes reliability and scalability § Offers rapid implementation without hardware cost and scalability concerns § Maintains integrity of existing service levels without re-architecting the SAN 10 Copyright 2002, True. SAN Networks, Inc.

Cloudbreak Solution Components v Cloudbreak Operating System Provides the core functionality of the Cloudbreak solution v Cloudbreak Server Attaches to the storage network and runs the Cloudbreak Operating System v Cloudbreak Manager Java-based graphical user interface for accessing Cloudbreak’s functionality v Cloudbreak Enabler Host-based software that enables the Cloudbreak management features 11 Copyright 2002, True. SAN Networks, Inc.

Cloudbreak Operating System 12 Copyright 2002, True. SAN Networks, Inc.

Cloudbreak Server v Features: § Runs the Cloudbreak Operating System § Provides a central point of management v Connects to the existing SAN via 2 FC ports per server v Resides out of the data I/O path (can manage any size SAN) v Low cost and upgradeable to support i. SCSI v High-availability configuration standard in 2 U (2 x 1 U) 13 Copyright 2002, True. SAN Networks, Inc.

Cloudbreak Manager v Single IP address and interface for the Cloudbreak solution v Java-based Graphical User Interface (GUI) v Full Command Line Interface (CLI) 14 Copyright 2002, True. SAN Networks, Inc.

Cloudbreak Enabler 15 Copyright 2002, True. SAN Networks, Inc.

Cloudbreak Virtualization v Virtualization enables users to manage heterogeneous storage devices as a common pool of storage capacity. § Aggregate storage capacity from multiple systems into one centrally managed pool § Maximize utilization and increase productivity with centralized volume management § Overcome proprietary vendor lock-in § Deliver heterogeneous storage management to large scale, diverse storage infrastructures v Storage virtualization will reduce storage costs of ownership by 25%. – Gartner 16 Copyright 2002, True. SAN Networks, Inc.

Improved Storage Utilization v Non-virtualized Storage Model v Virtualized Storage Model § Leads to over-provisioning… § No need to over-provision… § which results in wasted space… § with just-in-time capacity allocation… § and excessive upfront investment. § reducing upfront investment. 17 Copyright 2002, True. SAN Networks, Inc.

Virtualization Approaches Storage-based virtualization Host-based virtualization v PROs § Centralized management § Storage vendor independent v CONs § Support limited to one system or vendor § Decentralized management § Decentralized in multi-vendor scenarios § Limited operating system support § Expensive and proprietary § Costly to deploy § Inefficient utilization in large environments § IT personnel resource intensive 18 Copyright 2002, True. SAN Networks, Inc.

SAN Virtualization Approaches Symmetric Virtualization Asymmetric Virtualization v PROs § Host and storage agnostic § Centralized storage management § Good security and application features § § v CONs § § § Host and storage agnostic Centralized storage management Highly scalable without availability impact Inexpensive hardware required v CONs Reduces throughput performance § May require proprietary HBAs § Creates potential rogue-server security hole § May have limited application and Qo. S features Creates negative availability impact Cannot scale easily Difficult and time-consuming to implement Expensive hardware required 19 Copyright 2002, True. SAN Networks, Inc.

Distributed Storage Virtualization v Cloudbreak’s distributed approach § Delivers performance, availability, and cost advantages of asymmetric virtualization § Provides value-added applications and Qo. S features in addition to enhanced security v Benefits of distributed virtualization § Switch, storage, OS, server, and HBA agnostic § Maximizes scalability and performance § No availability impact § Provides HBA load-balancing and failover § Delivers high security through rogue server protection § Low hardware cost § Quick and elegant implementation § Provides value-added SRM functionality 20 Copyright 2002, True. SAN Networks, Inc.

I/O Sequence of Events v Cloudbreak masks virtualization and valueadded functionality from the application v Distributed I/O control prevents any single point from becoming a bottleneck v Application acts as if storage is directly attached v Uses minimal host CPU resources to eliminate need for costly virtualization controllers or proprietary switches v Maintains performance of storage devices v Supports all major server operating systems and clustering applications 21 Copyright 2002, True. SAN Networks, Inc.

Cloudbreak Storage Pooling v Heterogeneous storage pooling § Consolidates heterogeneous storage devices into one logical pool § All storage devices on the storage network can be pooled, even across distances v Dynamic storage pool management § Centrally create and manage multiple storage pools of up to 250 TB each § Define each storage pool based on attributes, such as vendor, application, performance, or availability § Expand storage pool capacity with new storage devices on-the-fly v Simplementation § Allows existing LUNs to be added to the storage pool without reformatting § Offers seamless migration to centralized network storage 22 Copyright 2002, True. SAN Networks, Inc.

Cloudbreak Volume Management v Flexible volume management § Centrally create and manage volumes from storage pools § Quickly allocate volumes to servers on the storage network § Grow volumes on-the-fly from unused storage pool capacity § Decommission volumes and return capacity to the storage pool v Advanced features enhance value § Set shared read/write privileges for clustering or SAN-based file sharing applications § Set single read/write host with multiple readonly hosts for data sharing § Create RAID 0, RAID 1, or RAID 0/1 volumes § Automatically re-stripe RAID 0 volumes when new capacity is added § Create volumes that span geographies using WDM, IP gateways, etc. 23 Copyright 2002, True. SAN Networks, Inc.

Cloudbreak Business Continuance v Business Continuance applications ensure that mission-critical data is protected and available at all times. § Block snapshot functionality simplifies the backup process § N-way mirroring protects production data by creating multiple and exact copies § Hot copy enables enterprises to quickly “roll back” their data to a previous point-in-time § Remote replication provides a disaster tolerance and recovery plan for your business v The cost of downtime ranges from $330, 000 to $3 million per hour. – Gartner 24 Copyright 2002, True. SAN Networks, Inc.

Block Snapshot v Log-based block snapshot technology § Point-in-time copy of a live volume § Up to 32 simultaneous snapshots per volume § Snapshots are available within 3 seconds § Supports scheduling of snapshots A 1 Initiates Snapshot A 1 A 1 v Snapshot images can be assigned to multiple hosts A 1 § Offers parallel processing of a single source volume image § Simplifies online backup of live databases A 1 v Snapshots consume limited physical capacity A 1 A A A § Physical blocks consumed only as data on source volume changes § Snapshot does not require free disk space equal to source volume B 25 B Copyright 2002, True. SAN Networks, Inc.

N-way Mirroring and Hot Copy v Create exact copies of volumes for maximum data protection Initiates 3 -way Mirror § Up to 10 concurrent synchronous mirrors per volume § Mirrors can be created in the background v Hot-copy functionality § Create a stand-alone and exact duplicate of a volume at a point in time § Perform backups quickly and without disruption to the production environment § Load or update data warehouses online § Provide production data for application testing processes without downtime § Ensure business continuance through rapid rollback to a last known good state 26 Copyright 2002, True. SAN Networks, Inc.

Remote Replication Initiates Update both Locally & Remote v Synchronous remote replication § Provide disaster protection § Ensures 100% data integrity v Interconnect agnostic § Native Fibre Channel connections § CWDM/DWDM optical § IP/FC Gateways for extended distance v Heterogeneous replication § Replication implemented as part of the storage virtualization layer § Replicate data between multi-vendor storage systems § Replicate source data from primary storage to lower cost secondary storage devices 27 Copyright 2002, True. SAN Networks, Inc.

Cloudbreak SNDM v SNDM (Storage Network & Device Management) enables users to centrally discover, visualize, manage, and monitor storage networks and devices. § Provides a topographical view of the storage network, easing day-to-day management § Maximizes IT administrator productivity by centralizing multi-vendor device management § Provides active monitoring of devices to ensure rapid response to storage availability issues v The market for SAN and device management software is projected to exceed $1. 6 billion by the year 2005. – Gartner 28 Copyright 2002, True. SAN Networks, Inc.

SNDM Lifecycle 29 Copyright 2002, True. SAN Networks, Inc.

Device Discovery v Automatic discovery of § Hosts and HBAs § Disk subsystems § Tape devices § Switches § Gateways § Cloudbreak Servers v In-band out-of-band discovery § IP network § Fibre Channel network § Ensures management remains available even after storage network failure 30 Copyright 2002, True. SAN Networks, Inc.

Storage Network Visualization v Creates a graphical topology map of the SAN § Depicts SAN and LAN interconnects § Indicates connections, server operating systems, and storage device information § Provides raw storage, utilized capacity, and bandwidth data for the entire storage network v Depicts logical relationships § Shows all volumes available to a host § Shows hierarchy information (e. g. where the volume is located by pool and device) § Depicts relationships between volumes such as RAID 0 (striped sets) and RAID 1 (mirrored sets) § Shows volume utilization, allocation, and access privileges for all volumes from one view 31 Copyright 2002, True. SAN Networks, Inc.

Device Management v Provides built-in switch management § Communicates with fabric switch APIs to centralize switch management § Easy to use port or WWN zoning capability § Configure switch name and IP address § View port-level information such as cable type, bandwidth, and connected device § View real-time performance data § View switch information such as power supply, cooling, and temperature data § Easily launch vendor-specific tool if desired v Single interface from which to configure other devices using vendor-specific tools § Disk subsystems § Tape devices § Gateways 32 Copyright 2002, True. SAN Networks, Inc.

Storage Network Monitoring v Provides end-to-end monitoring § Displays in-depth information on connected hosts such as OS, HBA type, WWN, IP address, and more § Monitors health and status of hosts, switches, storage systems, and links § Monitors performance on individual links, switches, or storage network-wide v Provides complete alerting functionality § Fault and error detection § Breach of user-specified thresholds § Error log with timestamps § Color-coding of alerts according to severity § Correlation of errors with the topographical view § Email and pager notification with SNMP support 33 Copyright 2002, True. SAN Networks, Inc.

Enhanced Security v Brings high security to storage networks § Ensures proper authentication of new hosts before allowing access § Overcomes potential “rogue server” breaches § Supplements WWN authentication with MAC address, host name, and IP address verification § Unauthorized hosts are locked-out of the storage network § Authenticated hosts have access only to assigned resources § Provides security level required for shared storage and “storage utility” environments v Secure login to web management § § Username and password protection Automated and warm logout SSL support Role-based access control (RBAC) 34 Copyright 2002, True. SAN Networks, Inc.

Cloudbreak SRM v SRM (Storage Resource Management) enables users to understand the utilization and efficiency of storage network resources. § Provides detailed reports and charts of key metrics of the storage network § Performs trend analysis to help administrators strategically plan future IT demand § Offers threshold-based policy management for enabling automated storage management § Maximize utilization and exceed service levels § Manage more storage with fewer people v Storage utilization is 40% or less across a distributed storage environment. – IDC 35 Copyright 2002, True. SAN Networks, Inc.

Knowledge Base and Reporting v Centralized knowledge base § Captures and documents in-depth data about the storage infrastructure § Generates reports, charts, and trends on storage-related activity § Helps enterprises maximize current ROI and plan for the future v Complete capacity management § Reports on utilization at the volume, pool, and entire storage network level § Provides historical and future storage utilization reports and charts § Offers capacity usage reporting based on hosts, operating systems, zones, storage devices, and more § Offers quota management per host 36 Copyright 2002, True. SAN Networks, Inc.

Policies and Automation v Policy-based thresholds and automation § Configure thresholds for utilization or performance § Identify high storage consumption rates and I/O bottlenecks § Set up policy-based automation, such as automatic expansion when a volume is near maximum capacity § Complete integration with other Cloudbreak components v Remote access and alerting § Managed via Cloudbreak Manager § SNMP notification § Charts and reports may be exported as JPEG graphics and Excel files 37 Copyright 2002, True. SAN Networks, Inc.

End-to-end Enterprise Storage Management 38 Copyright 2002, True. SAN Networks, Inc.

Cloudbreak Technology Summary v Distributed storage virtualization § Heterogeneous storage pooling § Centralized volume management § Reliable, scalable, and secure architecture v Business continuance applications § Block snapshot and hot-copy/rollback § N-way synchronous mirroring § Synchronous remote replication for DR v Storage network and device management § Discovery and visualization of the SAN § Centralized management of SAN devices § Health/status/performance monitoring v Storage resource management § Centralized knowledge base § Reporting, charting, and trend analysis capability § Policy-based, intelligent management and automation 39 Copyright 2002, True. SAN Networks, Inc.

Pricing Models v Two pricing plans offer customers flexibility § Storage virtualization and SNDM included in base version § Business continuance and SRM available as options v Software license pricing plan § § § One-time fee for fixed amount of storage capacity support $30, 000 - $55, 000/TB one-time depending on functionality Annual maintenance contracts (15 -25%) Key-based activation of enhanced features Provides cost predictability v Software utility pricing plan § § § Annually recurring fee based on storage capacity usage $20, 000 - $35, 000/TB/year depending on functionality Software maintenance included Key-based activation of enhanced features Provides simplicity and optimizes cash flow 40 Copyright 2002, True. SAN Networks, Inc.

True. SAN Support Programs v Two support plans available: § Standard § Premium v Technical Support Helpdesk provided by True. SAN personnel v Onsite Field Support provided by IBM Global Services v Standard support plan § 15% of total software license per year § Includes 24 x 7 helpdesk technical support § Includes next business day replacement of Cloudbreak Servers v Premium support plan § § 25% of total software license per year Includes 24 x 7 helpdesk technical support Includes same day, 4 hour replacement of Cloudbreak Servers Includes spare Cloudbreak Server at customer site 41 Copyright 2002, True. SAN Networks, Inc.

True. SAN Partners Program v v Enhance the management of products within the Cloudbreak platform Cooperate on interoperability testing and certification Co-marketing agreements and endorsement of the True. SAN solution Partners currently include Brocade, more to be announced v Storage Systems § To be announced v Fabric Infrastructure § Brocade, more to be announced v Operating Systems § Microsoft, Sun, IBM, HP, SGI v Applications § To be announced 42 Copyright 2002, True. SAN Networks, Inc.

Qualified Environments v. 1. 0 v Qualified environments have been tested and approved for use with Cloudbreak in True. SAN’s SAIL (Storage Applications and Interoperability Lab). Storage System Discovery Virtualization Monitoring EMC Clariion FC 4700 Yes No Compaq MA/RA 8000 Yes No Sun T 3 ES Yes No LSI Metastor E 4400 Yes No Mylex FFX RAID Yes Yes SAN Switch Discovery Monitoring Configuration Brocade Silkworm 2400/2800 Yes Yes Brocade Silkworm 3800 Yes Yes Qlogic SANbox 8/16/64 Yes Yes Qlogic SANbox 2 16 Yes Yes Inrange FC/9000 Yes Yes 43 Copyright 2002, True. SAN Networks, Inc.

Qualified Environments v. 1. 0 cont’d v Qualified environments have been tested and approved for use with Cloudbreak in True. SAN’s SAIL (Storage Applications and Interoperability Lab). v Server operating systems v Fibre Channel HBAs § Windows 2000 Advanced Server SP 2 § Qlogic 22 xx, 23 xx § Windows NT 4. 0 SP 6 a § Emulex LP 8000 § Solaris 8 § JNI FC 64 -1063 § Red Hat Linux 7. 1 § HP Tachlite A 5158 A § IRIX 6. 5. x § AIX 4. 3. 3 v Clustering applications § HP/UX 11 i § Microsoft MSCS § Veritas VCS v Enterprise applications § Microsoft Exchange v Backup applications § SQL Server § Veritas Net. Backup 44 Copyright 2002, True. SAN Networks, Inc.

Cloudbreak Beta Program v Beta program begins in March 2002 § § Receive early access to evaluate upcoming latest technology Receive close support and product training Provide valuable feedback to influence actual product functionality Receive a significant discount on Cloudbreak purchases v End-user Partners § Offer total Cloudbreak solution (OS, Server, Manager, Enabler) v Channel Partners § Resellers, integrators, and professional services providers § Offer total Cloudbreak solution (OS, Server, Manager, Enabler) v OEM Partners § Network infrastructure vendors § Storage system vendors § Offer software-only or co-developed embedded solution 45 Copyright 2002, True. SAN Networks, Inc.

Next Steps q Become a Cloudbreak Beta Partner q End-user Partner q Channel Partner q OEM Partner q Become a True. SAN Partner q Storage Systems Partner q Fabric Infrastructure Partner q Operating Systems Partner q Applications Partner 46 Copyright 2002, True. SAN Networks, Inc.