“The Role of Today’s CIO” Presented by: Barry C. West February 12, 2004 1
What is FEMA? §March 2003: became Emergency Preparedness and Response (EP&R) Directorate under the Department of Homeland Security § A former independent agency created in 1979 § Includes the U. S. Fire Administration and Federal Insurance Administration 2
FEMA’s Mission: Reduce the loss of life and property and protect our institutions from all hazards by leading and supporting the nation in a comprehensive, risk-based emergency management program of mitigation, preparedness, response and recovery. 3
Who is FEMA? § Under Secretary appointed by the President, confirmed by Congress, reporting to DHS Secretary § 2, 400 permanent employees § 7, 000 disaster reserve employees § 8, 000 NDMS reserve employees 4
What does FEMA do? § Disaster response and recovery § Reducing risk from disasters through mitigation § Preparedness training and exercises § Consequence management following terrorist incidents § Train fire fighters and first responders § Oversee the National Flood Insurance Program § Manage the National Disaster Medical System 5
In a disaster, FEMA: § Provides disaster aid to individuals, communities and states for recovery § Promotes risk reduction from future disasters through mitigation efforts § May also defray state and local costs of handling the disaster or emergency § Creates and staffs federal/state disaster offices and coordinates relief efforts with other federal agencies and voluntary organizations § Keeps the public informed through FEMA’s “Recovery Times, ” radio and satellite broadcasts, and mass media 6
FEMA disaster aid programs: § Public assistance § Individual assistance § Other aid programs § Hazard Mitigation Grant Program 7
FEMA’s Future: As part of the Department of Homeland Security, FEMA is leveraging its resources with those of 21 other agencies and departments to ensure a full continuum of response and recovery activities – and to attain a vision of a “nation prepared. ” 8
Information Technology Services Directorate
Role of the CIO § Develop, maintain, and facilitate implementation of a sound and integrated IT architecture § Monitor and evaluate the performance of IT programs • Portfolio Management § Develop and maintain FEMA IT Strategic Plan § Represent FEMA in the DHS CIO Council § Promote the use of IT to improve productivity, efficiency, and effectiveness of FEMA programs 10
FY 2004 Priorities Ø Enterprise Architecture Ø Disaster Response and Recovery Ø Other Mission Applications Support Ø Cyber Security Ø IT Management 11
Priority 1: Enterprise Architecture § Major Quarterly Milestones: § Select an Enterprise Architecture tool § Develop Enterprise Architecture Program § Complete and integrate an Enterprise Architecture into OMB’s Federal Enterprise Architecture (FEA) and DHS’s Architecture § Hire an Enterprise Architect 12
Enterprise Architecture (EA) Support for Planning and Decision CIO Where do I invest my IT budget to best support the goals & objectives of the FEMA & DHS Strategic Plans? How can I reduce IT spending without adverse mission impact? CFO $50 -60 B federal IT budget How can I share information between programs to affordably improve value to customers? How can IT support my business process while managing risk? FEMA Division Manager Program Manager 13
Why are we doing EA at FEMA? § Align IT to business processes § Provide roadmap to guide investment decisions § OMB requirement Roadmap Document existing business activities/ information & supporting IT Guide IT investment decisions Document plans for future beyond budget year 14
A View of Governance EA, SDLC, and CPIC Relationship Information Technology Investment Portfolio System (ITIPS) System Development Lifecycle EA Repository/ Tool Popkin SA Capital Planning & Investment Control 15
Priority 2: Disaster Response and Recovery § Major Quarterly Milestones: • Provide disaster IT support to disaster field facilities within 24 hrs • Meet customer requirements to web-enable access to applicant data • Internal FEMA / Internet • Activate Super NPSC • Support the establishment of a DHS Geospatial Management Office • Support the FEMA program offices- GIS requirements 16
EMERGENCY COMMUNICATIONS Telecommunications technologies to support FEMA’s all-hazards mission 17
Emergency Communications § FEMA uses a variety of communications services and systems to support activity in several interrelated but separate functional areas: § Day-to-day information system requirements such as voice, video, data, E-mail, Internet access, and National Emergency Management Information System (NEMIS) § Pre-disaster communications capabilities for Federal, State, and local emergency management personnel in mitigation and preparation efforts § Telecommunications during and immediately following a disaster to perform preliminary damage assessment and resource requirements analysis 18
Emergency Communications § Telecommunications to support consequence management activities such as Disaster Field Office (DFO) setup, restoration coordination, and resource prioritization § Emergency command control functions for special events 19
Pre-Crisis Systems § FEMA INTEGRATED NETWORK § Facilities linked with high-speed terrestrial circuits that provide integrated voice, data, and video network service § Routers connect FEMA facilities and provide access to the internet § Private Branch Exchange (PBX) systems provide voice capability through FEMA’s Integrated Network, Public Network, and Federal Telephone System (FTS) § Disaster Field Offices are quickly added to architecture to provide a robust field operating environment 20
FEMA’s Wide Area Network Pacific Area Office Region X Bothell Region IX Oakland Region VIII Denver Region VII Kansas DS 3 Texas National Processing Service Center Maynard Boston DS 3 Region V Chicago MERS MATTS Hub 2 Maryland National Processing Service Center Hyattsville Caribbean Area Office Region III Philadelphia DS 3 Flood Insurance Admin. Lanham Atlanta Jessup Thomasville Territorial Logistics Center Closeout Center FEMA Map Assistance Center Dewberry & Davis Hub 1 Region VI Denton DS 3 National Emergency Training Center Albany Region II New York Puerto Rico National Processing Service Center DS 3 Headquarters Virginia National Processing Service Center for Disease Control FEMA Operations Center Federal Support Center. Olney Contractor DS 3 “DHS Gateway” DS 3 Disaster Field Offices National Disaster Medical Systems Flood Insurance Agency. Rockville National Flood Map Distribution Center. Elkridge Baltimore 21
Pre-Crisis Systems § FEMA NATIONAL WARNING SYSTEM (NAWAS) § NAWAS is a civil defense and day-to-day emergency warning response and coordination system § 24 -hour voice only hotline system that provides capability to warn Federal, State, and local governments of impending disasters § NAWAS circuits are controlled by two warning centers; a primary and an alternate § Warning points (nodes) are interconnected with leased, nonswitched terrestrial voice circuits § Approximately 2, 200 warning points 22
NAWAS ALASKA HAWAII Warning Centers FEMA Regional Centers State Warning Points Main Lines - WC’s /Regions ANWC THOMASVILLE, GA Region to State WP Lines State/Local WP Lines 23
Pre-Crisis Systems § FEMA NATIONAL RADIO SYSTEM (FNARS) § Voice and data High Frequency (HF) radio system § Links State Emergency Operations Centers and FEMA Sites § Interfaces with a wide variety of other Federal and civilian HF radio systems § Common radio frequencies used to support emergency situations § Consists of more than 120 fixed, mobile, and transportable HF radio stations § Supports Emergency Alerting System (EAS) primary entry points § Radio Amateur Civil Emergency Services (RACES) provides emergency communications at State and local facilities § Currently more than 500, 000 Amateur Radio operators in the U. S. 24
FNARS 25
Pre-Crisis Systems § Ku. BAND SATELLITE § FEMA maintains two (2) Ku. Band satellite earth stations for use as entry points for mobile Ku. Band satellite elements § Provides access to FEMA Integrated Network via satellite § Provides backup to FEMA terrestrial circuits § Sky. Cell SYSTEM § Provides backup voice dial-tone and radio dispatch capability to key facilities § Provides satellite-based emergency command control for special events 26
Crisis Systems § Emergency Response Teams deploy to affected area to coordinate Federal consequence management effort § Cellular, Paging, & PCS § Ku. Band Satellite - 6 Mobile Elements § MSAT Technology (Sky. Cell) with Radio Dispatch § INMARSAT § Land Mobile Radio § Low Earth Orbit (ORBCOMM) § High Frequency Radio 27
Crisis Systems § Disaster Field Office (DFO) is setup as a temporary facility to support field aspects of consequence management (communications, logistics, mass care, food, energy, transportation, energy, etc. ). § Temporary nodes of FEMA Integrated Voice and Data Network § Interface to FEMA Network provided by terrestrial circuits or Ku. Band satellite § Wireless Office Concept § Micro-Cellular Phone System § Wireless LAN § LOS and Laser systems for campus environment 28
Priority 3: Other Mission Applications Support § Major Quarterly Milestones: • Design, develop, test, implement and enhance enterprise applications and program centric solutions • E-Grants • Community Information Systems, Map Service Center, NFIP Modernization • NDMS, Cadre Management System, Incident Management • Rental resources, automated flood mapping • NFIRS, SIMLAB, Admission System • E-gov initiatives (e. g. Disaster Management, Geospatial One-Stop, e-Grants) • Support National Security Applications 29
ITSD Service Platform Supports Functional Plug-In Modules Treasury HHS New Applications State and Local Fire Management Core Financials Financial Mgmt Support (NEMIS) Emergency Coordination (NEMIS) Individual Assistance Program (NEMIS) Public Assistance Program (NEMIS) Hazard Mitigation Grants Program(NEMIS) Fire Grants (AFG) WEB Interface & Application Servers FEMA/ DHS DMZ Services Mitigation e-Grants Generic Financial Services Integrated NEMIS Database Messaging and Notification Integrated Security and Access Control (NACS, FAMS, Authorization n, Authentication) Imaging --Data Warehouse —Reports—Audit Records —Historical Repository – Office Automation FEMA/DHS LAN/WAN / Remote Access / VPN’s / email Operations & Maintenance/ Project Mgt / CM / Engineering Standards 30
Mission Systems Support Modular Construction of Core Mission Systems § Common Platform for Mission Systems § Functional Plug-n-Play Modules § Scalable § Reusable Components § Interoperable § Flexible § Standards-based § Integrated with Department of Homeland Security Enterprise Applications and Infrastructure Capabilities as well as Federal e-Gov Initiatives 31
Professional Development & Certification § Training – e. Learning and Classroom § § § Project Management Institute (PMI) Certified Contracting Officers Technical Representative (COTR) Certified International Configuration Manager (CICM) Certified International Software Configuration Manager (CISCM) Certified Information System Security Professional (CISSP) § Institutionalizing Processes § FEMA Implementation of DHS Standard Processes § Capital Planning & Investment Control (CPIC) § Full System Development Life Cycle (SDLC) § This Disciplined & Systematic Approach Carries into the Modular Construction of Core Mission Systems 32
Mapping and Analysis Center (MAC) Operations Performance Metrics Y PM: Bill Prusch PO: Andrew Douglas / Ed Corvi G Schedule Contractor: Michael Baker Jr. , Inc. / Indus Corp Provides GIS support to disaster response operations, and additionally provides ad-hoc and other GIS support services to all other FEMA mission areas. Requirements Threshold Cost – IT Funding R 95% Variance $ 1. 359 M Achieve 95% Delivery of services with on-time completion by FY 2009. Actual 60% 35% Key issues/risks Y Budget • Retention of FEMA ITSD funding • Transformation to GSC pending stand-up of GMO with budget for FY 04 and beyond No or reduced FEMA funding would impact Disaster Response Support Security Plan Complete, Risk Assessment in process. FEMA Consolidated Program Review 1 -15 -2003 Program Is Executable 33
Joint Regional Information Exchange System (JRIES) § Joint Regional Information Exchange System (JRIES) is the secure collaborative system used by the Department of Homeland Security Operations Center (HSOC) to collect and disseminate information between DHS and Federal, State, and local agencies involved in the combating terrorism mission. JRIES is: § Focused on information exchange and real time collaboration between Federal, State, and municipal authorities. § Includes information analysis tools and capabilities to support distributed collaborative analysis and reporting across Intelligence, Federal, State, and Local Law Enforcement § Meets all applicable security requirements and has achieved system accreditation by the Intelligence Community § Currently deployed to over 90 federal, state and local entities with many more awaiting connectivity. 34
DHS INFO § The Department of Homeland Security Information Sharing Network (DHS INFO) is a cross-agency, cross-sector partnership that facilitates unclassified real-time information sharing. DHS INFO partners include FEMA and the FBI, members include national, regional, state, local and tribal strategic contacts in both the public and private sector. § Includes an electronic repository of 24 -7 point of contact information for all members, their agencies/organizations and their assets. § An alert and notification system which uses existing communication devices including standard and mobile phones, e-mail to computers and wireless devices, and pagers resulting in an "always-on" environment. § A publicly available Information / Intelligence Collection Capability supported by FBI HQ, 56 Field Offices and 84 JTTFs. 35
Pilot Goals § Integrate people, processes and technology to facilitate up & down stream Information Sharing, Alert & Notification (Unclassified): § Cross agency (federal, state, local, tribal); § Cross sector (public & private); § Cross discipline (law enforcement, first responders, medical and military). § Create an electronic conduit for information and intelligence gathering and dissemination. § Create - 24/7 Electronic Repository of key contacts for local, regional and national use. 36
Information / Intelligence Collection Department of Homeland Security Operations Center Terrorist Threat Integration Center Federal Bureau of Investigation Tips Program LEO JRIES DHS Tips Monitor Tips Submitted by General Public or DHS INFO Member FBI Tips Unit NJTTFs DHS INFO Websites Operations – Complaint information can be addressed by FBI/JTTFs/Nationally via LEO. Intelligence – Information flows to DHS, TTIC and FBI Tips unit simultaneously via JRIES Universal Tips Report Number will permit tracking through Operations and Intelligence flow routes. 37
Pilot Impact Seattle Indianapolis Dallas Atlanta DHS INFO Pilot Impact = 35% of total US Population 38
Priority 4: Cyber Security § Major Quarterly Milestones: §Certification and Accreditation of 33% of FEMA Systems §Conduct Host/Network Intrusion Detection of all FEMA systems §Firewall- upgrade and evaluate to retain 99. 8 % availability § 100% vulnerability assessment and penetration testing for all mission critical and financial systems §Cyber Security Awareness training with 100% participation 39
Priority 5: IT Management § Major Quarterly Milestones: § Develop and promulgate a system development lifecycle process § Digitalize remaining Northridge earthquake records § Complete FY 2004 IT strategic plan § Complete FY 2005 -FY 2007 IT strategic plan 40
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Document Digitalization Project § Congressional mandate to archive key agency documents by digitization to optical disks, including related activities. § Supports FEMA mission by providing quick and ready access to vital information to protect the rights and interest of FEMA and the citizens served by FEMA. § Provides web based information sharing capability that enables users regardless of location to access and retrieve information. § Provides vital records backup of critical agency files stored off-site. § Converts legacy paper records to electronic images--scan, index, OCR, develop Oracle database of images and indexes, output in PDF (with hidden text) accessible under Section 508 of the ADA guidelines. § Provides Internet-based online review, storage, and retrieval system. 42
Document Digitalization Project § FEMA’s National Emergency Information Management System (NEMIS) captures data, including mitigation plans from States and local governments, disaster victims for disaster declaration and assistance purposes. § Researching solutions to migrate electronic images produced in PDF file format and integrate data captured in NEMIS and other systems in TIFF file format into a FEMA enterprise EDMS/ERKS system that is Do. D 5015. 2 certified. 43
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