The Right Look The Right Parts The Right

The Right Look… The Right Parts… The Right Choice. . .

Introduction National Customer Satisfaction Agreement Fleet Programs SUB - Distributors Service Partner Program Roadside Service Program HDATA The Right Look… The Right Parts… The Right Choice. . . Fleet Program

Fleet Program Introduction National Customer Satisfaction Agreement Fleet Programs SUB - Distributors Service Partner Program Roadside Service Program HDATA The Right Look… The Right Parts… The Right Choice. . . When it comes to providing for the Fleets Customer. . . The #1 choice is HD America We put together the most complete Fleet Programs in the Industry.

Fleet Program What does the Program Cover? Introduction National Customer Satisfaction Agreement Fleet Programs SUB - Distributors • Consistent Pricing - Get the same price for every item at each of the over 500 HD America outlets throughout world. • Local Availability and Delivery - Parts are delivered to all your locations from a local HDA member. Typically on the same day of your order. Service Partner Program Roadside Service Program HDATA The Right Look… The Right Parts… The Right Choice. . . • National Warranty - Get no-questions-asked warranty service at every HD America distributor. Buy it in New Jersey and get warranty replacement in California - no problem.

Fleet Program What does the Program Cover? Introduction National Customer Satisfaction Agreement Fleet Programs Continued • National Preferred Fleet Advantage Card - Issued to you to facilitate warranty and to expedite service throughout the HD America network. Over 400, 000 heavy duty vehicles are currently covered by this card. This takes care of your driver's billing, credit and pricing on the road. SUB - Distributors Service Partner Program Roadside Service Program • Local or National Billing - A program designed to bill and deliver to your specific requirements. In most cases we can do it anyway you want it. HDATA The Right Look… The Right Parts… The Right Choice. . . • 24 Hour On-Call Availability - We understand the need for emergency parts delivery. Parts are available to meet your every need.

Fleet Program What does the Program Cover? Introduction National Customer Satisfaction Agreement Fleet Programs Continued • Product Training and Professional Clinics - General training programs to be sure your employees receive periodic updates to maintain a high level of technical expertise. We have over 3, 000 trained technicians across the country. SUB - Distributors Service Partner Program Roadside Service Program • Total Program Coordination - This program is designed to involve HD America’s distributors in every level of your organization, so everyone is "part of the team". HDATA The Right Look… The Right Parts… The Right Choice. . . • Competitive Prices - Compare our pricing and you'll see we are competitive in the market place.

Fleet Program What does the Program Cover? Introduction National Customer Satisfaction Agreement Fleet Programs SUB - Distributors Continued • Widest Range of Products - We offer one-stop shopping with bumper-to-bumper coverage. Again a comparison will show we are the best. • Over $300, 000 Million Parts Inventory - Complete bumper-to-bumper coverage. Service Partner Program Roadside Service Program HDATA The Right Look… The Right Parts… The Right Choice. . . • Employee Training and Certification Assistance - This program operates through our members and our vendors to help your employees meet certain certification requirements.

Fleet Program What does the Program Cover? Introduction National Customer Satisfaction Agreement Fleet Programs SUB - Distributors Service Partner Program Roadside Service Program HDATA The Right Look… The Right Parts… The Right Choice. . . Continued • Products and Vendors with a Proven Quality Reputation Every name in our list of vendors is a recognized quality manufacturer. • Over 500 Distributor throughout the world - No other organization offers this kind of coverage in the heavy duty parts market. • Fewer Suppliers to Deal With - There's no need to have your people chase all over the country for parts. We'll be there with what you want.

Fleet Program What does the Program Cover? Introduction National Customer Satisfaction Agreement Continued • Distributors are Recognized as Leaders in Their Territories - Every HD America distributor is a quality operation. We have the most experience personnel in the country to solve your problems and service your needs. Fleet Programs SUB - Distributors Service Partner Program Roadside Service Program HDATA The Right Look… The Right Parts… The Right Choice. . . • Heavy Duty Specialists - Every distributor is dedicated to the Heavy Duty Parts Industry. • Local HD America Representation Sells and Services the Programs at the "First Line" in Your Organization - We get acceptance from your employees because our programs are put together with your whole team "in the loop". We are dedicated to establishing a true partnership with your organization.