The Results of The Current Curriculum Student Survey

The Results of The Current Curriculum Student Survey Spring 2002 Department of Planning and Research

Methodology n Two Surveys were done: l The first was a paper survey and distributed by faculty through curriculum classes n l 2, 464 were distributed, 1, 187 were completed (return rate 48. 2%) The second was an HTML survey and distributed via email to all distance education students for whom CWW had emails n Surveys were distributed to all 2, 304 students in distance courses and 362 were completed and submitted (return rate 16%)

Survey Highlights n n Overall, students were satisfied with instructional elements and student/college services There was great variation in what students considered important Students at South and West Campus were more satisfied than students at other campuses College without Walls students rated elements of instruction and student/college services higher than traditional classroom students

Specific Highlights n n Approximately 10% of curriculum students use a language other than English in their homes 46. 3% of CPCC curriculum students are fist generation college students 22% of students attended classes at more than one campus The majority of curriculum students are attending CPCC to earn a credential (associate degree, certificate or diploma)

Specific Highlights, continued n Curriculum students are getting younger l n 58. 2% were under 25 in 2002 compared to 45. 2% in 2000 Fewer curriculum students are employed compared to two years ago l l unemployment rose over the past two years from 16. 5% 2000 to 21. 5% in 2002 the percentage of students working fulltime decreased from 47. 8% in 2000 to 34. 4% in 2002

Specific Highlights, continued n Curriculum students are earning less money l n n The percentage of CPCC students earning less than $20, 000 per year increased from 42% in Spring 2000 to 54. 4% in 2002 A greater percentage of College Without Walls students are employed fulltime, have college degrees and are interested in degree programs when compared to traditional students 22% of students attend classes at more than one campus

Recommending CPCC n 97. 4% would recommend CPCC to a friend, family member or colleague l n 70. 1% without reservation and 27. 3% with some reservation 97. 1% were somewhat to very satisfied with their overall experience at CPCC

Demographic Characteristics Gender: Male Female Curriculum 47. 7% 52. 3% CWW 22. 3% 77. 7% Age: <21 21 -25 26 -30 31 -40 41 -50 51+ 33. 4% 24. 5% 13. 4% 15. 1% 9. 4% 4. 1% 17. 0% 0 20. 4% 36. 1% 2. 1% 5. 4% Race: White Black Asian Hispanic Native Amer. Other 65. 0% 23. 5% 4. 0% 3. 5% 1. 2% 2. 8% 73. 7% 18. 5% 3. 4% 1. 7%. 9% 2. 8%

Level of Education Prior to Enrolling at CPCC Curriculum Students < 12 years HS/GED Some college AA or AS BA or BS Some grad school Masters Doctorate/Prof 4. 0% 50. 7% 31. 5% 5. 6% 6. 1% 1. 2%. 5%. 3% CWW Students . 6% 33. 7% 41. 2% 9. 2% 10. 9% 1. 4% 3. 1% 0

When Students Prefer to Attend Class Curriculum CWW Students Daytime Evening Weekend 72. 7% 51. 9% 5. 9% 45. 5% 48. 6% 6. 0% Both Day/Eve. 26. 8% NA Participants could select more than one answer

Student’s Goal in Attending Goal Statement Obtain 2 yr. degree and enter the workforce Obtain 2 yr. degree and transfer to a 4 yr. school Take courses and transfer to a 4 yr. College Obtain a diploma or certificate Prepare for a different job Personal interest/enrichment Update skills for current job Improve reading, writing and math skills Prepare for first job Percent Curriculum Percent CWW 32. 4% 36. 1% 28. 1% 39. 7% 24. 9% 16. 3% 12. 7% 12. 4% 10. 0% 16. 9% 15. 3% 15. 0% 12. 5% 16. 1% 5. 1% 4. 2% 2. 8% 1. 4% Participants could select more than one answer

Employment Status Curriculum Full time (40 hrs. per wk. ) Part-time (21 -39 hrs. per wk. ) Part-time (< 20 hrs. per wk. ) Unemployed CWW 34. 4% 53. 8% 29. 1% 17. 2% 15. 0% 21. 5% 9. 0% 20. 0%

Importance of the Following in Receiving Information about CPCC % Indicating Important to Very Important Schedule of classes 922 (79. 1%) College catalog 912 (77. 7%) Internet CPCC web page 760 (65. 1%) ------------------------------Articles in the newspaper 338 (29. 8%) High school counselor 331 (28. 7%) Circulars mailed to you 445 (28. 3%) High school teacher 300 (26. 0%) Newspaper ads 298 (25. 6%) Television ads 268 (23. 1%) Radio ads 253 (21. 8%)

Factors Determining the Decision to Attend CPCC % Scoring Factor as Important or Very Important Academic reputation 87. 6% Academic courses/programs offered 84. 5% Low tuition costs 80. 9% Convenient locations 79. 7% Easy transfer of credits 78. 3% Class schedules that allow for work 77. 7% Relevance to job 64. 1% Small class sizes 59. 3% ----------------------------------------Appearance of grounds/facilities 47. 6% Admission regardless of grades 45. 0% Availability of financial aid 41. 9% Availability of job placement/career counseling 45. 6% Availability of coops, internships, etc. 40. 5% Accessibility by public transportation 18. 2%

Satisfaction with Elements of Instruction % Satisfied (Somewhat to Very) Curriculum Quality of instruction Classroom facilities Times classes are offered Campus/site where classes were offered Availability of instructors Quality of faculty advisor Availability of classes Library resources Format in which classes are offered Location for materials pick-up Technical facilities CWW 93. 5% 93. 6% 89. 7% 97. 1% 90. 8% 83. 3% 87. 2% 91. 3% 88. 0% 88. 3% 88. 1% 80. 3% 92. 8% 83. 6% 85. 7% 89. 1% 87. 5% 85. 5% 83. 6%

Curriculum Student Satisfaction with College and Student Services (rank ordered by what students think is most important) % scoring Factor as Important or Very Important % Satisfied (Somewhat to Very) Parking 91. 7% 83. 3% Registration services Testing/assessment center Security Student career services Records/transcripts Library Computer labs Instructional labs 84. 9% 82. 3% 79. 5% 78. 6% 78. 5% 77. 6% 77. 3% 73. 2% 92. 2% 91. 1% 91. 2% 90. 9% 92. 1% 79. 6% 93. 2% 90. 5% Bookstore 76. 6% 76. 5%

Satisfaction with College and Student Services (rank ordered by what students think is most important), cont. % scoring Factor as Important or Very Important CPCC. NC. US Counseling Academic advisement Welcome/Information center Telephone information Financial aid Academic Learning/Tutoring Food service/Vending Student life activities Fitness/Weight room 70. 9% 69. 8% 68. 9% 68. 0% 64. 4% 59. 6% 58. 7% 53. 3% 48. 3% % Satisfied (Somewhat to Very) 92. 6% 85. 2% 84. 2% 93. 5% 88. 2% 80. 6% 89. 5% 85. 3% 86. 9% 75. 1%

Satisfaction with College/ Student Services for Those Ranking Items as Important/Very Important Mean Satisfaction Score Computer labs CPCC. NC. US Welcome/information center Security Testing/assessment centers Registration services Instructional labs Student career services Records/transcripts Student life activities Library 4. 28 4. 27 4. 23 4. 16 4. 14 4. 12 4. 11 4. 10 4. 08 4. 06 4. 00

Satisfaction with College/ Student Services for Those Ranking Items as Important or Very Important Mean Satisfaction Score Academic Learning/Tutoring Telephone information Parking Financial aid/Veterans Benefits Food service/vending Academic advising Counseling Fitness/Weight room Bookstore 3. 98 3. 97 3. 90 3. 86 3. 79 3. 76 3. 69 3. 59

Student Satisfaction with College and Student Services ………… Versus Perceptions of Importance by Campus

Scaling Importance and Satisfaction n Students rated importance according to the following scale: l l l n 1 -very unimportant 2 -unimportant 3 -somewhat important 4 -important 5 -very important Students rated satisfaction according to the following scale: l l l 1 -very dissatisfied 2 -dissatisfied 3 -somewhat satisfied 4 -satisfied 5 -very satisfied

Importance Versus Satisfaction with Academic Advising

Importance Versus Satisfaction with The Academic Learning Center and Tutoring

Importance Versus Satisfaction with the Bookstore

Importance Versus Satisfaction with Computer Labs

Importance Versus Satisfaction with the College Website

Importance Versus Satisfaction with Counseling

Importance Versus Satisfaction with Financial Aid/Veterans Affairs

Importance Versus Satisfaction with the Fitness/Weight Room

Importance Versus Satisfaction with Food Services/Vending

Importance Versus Satisfaction with Instructional Labs

Importance Versus Satisfaction with Parking

Importance Versus Satisfaction with Library

Importance Versus Satisfaction with Records/Transcripts

Importance Versus Satisfaction with Registration Services

Importance Versus Satisfaction with Student Life/Activities

Importance Versus Satisfaction with Security

Importance Versus Satisfaction with Student Career Services

Importance Versus Satisfaction with Telephone Information

Importance Versus Satisfaction with Testing/Assessment Center

Importance Versus Satisfaction with Welcome/Information Center

The Best Evaluation of Distance Education We Have Done to Date……. .

Highlights n n 92. 8% of students taking distance education courses are using their home computers to complete their course 75. 1% of distance ed students access their email every day 50. 8% have dial-up modems and 45. 5% have DSL or cable modems 51. 1% use instant messaging

How Distance Ed Students Prefer to Receive Services Everything at a distance (services, advising, instruction) 145 (40. 3%) Student Services on Campus (instruction at a distance) 43 (11. 9%) Instruction on Campus (student services at a distance) 53 (14. 7%) Everything in person 58 (16. 1%) Other 48 (13. 3%)

Number of Distance Education Classes You Have Taken Number (percent) Taken 1 Class 2 Classes 3 Classes 4 Classes 5 or more Classes 122 (34. 4%) 70 (19. 7%) 45 (12. 7%) 42 (11. 8%) 76 (21. 4%) Have You Taken Traditional Classroom Courses at CPCC Yes No 312 (88. 4%) 41 (11. 6%)

Students were asked… n To compare their satisfaction between distance education courses and traditional classroom courses based on the following scale: l l l 1 -very dissatisfied 2 -dissatisfied 3 -somewhat satisfied 4 -satisfied 5 -very satisfied

Responsiveness of the Instructor to Your Questions and Needs

Content Preparation Demonstrated by the Instructor

Course Materials Preparation Demonstrated by the Instructor

Course Website or Classroom Preparation Demonstrated by the Instructor

Degree to Which the Instructor Encouraged/Supported Interaction with Other Students

Productivity of Course Time

Convenience of Testing/Assessment Methods

Overall Learning Experience

Distance Ed Students’ Satisfaction with Student/College Services % Satisfied (somewhat to very) Registration services 94. 3% Security/Privacy Issues 95. 1% Records/ transcripts 95. 7% College webpage 93. 2% On-line Library 97. 4% Computer labs 97. 2% Instructional labs 96. 8% Item Mean Used Service Face to Face 4. 32 20 ( 5. 7%) 4. 32 12 ( 3. 5%) 4. 20 34 ( 9. 8%) 4. 16 2( . 6%) 4. 09 11 ( 3. 1%) 4. 07 24 ( 6. 8%) 3. 92 23 ( 6. 6%)

Distance Ed Students’ Satisfaction with Student/College Services % Satisfied (somewhat to very) Student career services 96. 0% Telephone information 91. 7% Testing/assessment center 90. 5% Bookstore 88. 1% Academic Advising 78. 8% Financial aid 92. 8% Counseling 91. 7% Item Mean Used Service Face to Face 3. 81 24 ( 6. 9%) 3. 86 11 ( 3. 1%) 3. 84 3. 66 24 ( 6. 9%) 75 (21. 2%) 3. 54 51 (14. 4%) 3. 38 3. 29 26 ( 7. 5%) 59 (17. 0%)

Other Services Distance Ed Students Requested n n n n Advisors dedicated to online students Chat rooms once a week with the instructor Chat rooms with the Deans to make suggestions for program improvement Posting of campus events on a virtual bulletin board More courses online A virtual testing center A place to post questions about the College and college services Counseling services online

The End