THE RE-REGISTRATION PROCESS PURPOSE The purpose of

THE RE-REGISTRATION PROCESS

PURPOSE The purpose of this presentation is to: • Outline to the Select Committee on Social Services the re-registration process; and • Solicit support for the planned activities for the next phase. 2

RE-REGISTRATION WHAT IS RE-REGISTRATION? Re-Registration means the biometric registration of all beneficiaries, primary care givers and their children as well as all procurators. • Re-registration does not imply that beneficiaries must reapply for their social grants. • SASSA is in the process of updating its database of social grant beneficiaries. 3

Implementation Phase: 1 Phase 1: From 01 March to March 31 2012 • Phase 1 – Preparatory processes – it involved the enrolment of all new applications in all provinces; and reregistration of Sekulula beneficiaries A. Enrolment of new applications – 35 431 new applications for social grants were enrolled in 9 Provinces from the 01 March. – These beneficiaries were issued with temprary SASSA payment card. B. Registration of Sekulula beneficiaries – Registration of Sekulula beneficiaries commenced on the 01 March 2012 – This are beneficiaries previously paid by Allpay where a special arrangement was made to pay them through ABSA bank. – At least 820 330 beneficiaries were re-registered by end of March 2012. – Those who could not register are still encouraged to visit their closest SASSA office or pay-point • Arrangements were made to pay unregistered beneficiaries through their old cards 4

Implementation Phase: 2 Phase 2: From 01 April – May 2012 • Phase 2 commenced on the 01 April until end of May 2012. • Payments of all beneficiaries and swapping of old cards for cash beneficiaries • During this phase, all beneficiaries will receive their payments at the places where they normally receive their payments. – Cash Beneficiaries will continue at their designated pay-points. More than 96% of the cash beneficiaries were paid by the 20 April 2012. – Banked beneficiaries will receive all their payments in their bank accounts and they will be able to make withdrawals at banks, or ATMs or point of sale. 99% of banked beneficiaries have been paid already. 5

Payment Statistics 6

Payment Statistics 7

Payment statistics 8

Challenges : Phase 1 and 2 • • • Deductions on social grants; Network; Malfunctioning of equipment; Overcrowding at pay points; and Late payments. 9

DEDUCTIONS • CEO of SASSA met with micro lenders and insurance customer service companies to engage and consult with them on 15 May 2012; • A feedback meeting was held on 29 May 2012 with micro lending companies; and • A follow up meeting will be held with all other regulatory bodies: National Treasury, South African Reserve Bank, Financial Services Board and the National Credit Regulator in order to reach an amicable solution. 10

Implementation Phase: 3 • Phase 3: 01 June to 31 December 2012 – Full enrolment of all existing beneficiaries, including banked beneficiaries and children; – SASSA will conduct home visits for beneficiaries over 75 years of age, frail, bedridden beneficiaries and those beneficiaries who are in institutions ; – All beneficiaries will be issued with SASSA branded biometric smart card that is endorsed by Master. Card. 11

NEW PAYMENT SYSTEM • The new payment system requires all beneficiaries to be biometrically registered through 10 finger prints, voice prints and a photograph. • Once beneficiaries biometric prints are captured onto the system, a one-to-many match will be done on the system to verify the existence of any other matching biometric prints of the beneficiary/children. • If no match is detected the beneficiary will be biometrically registered to receive a social grant. • If a matching record is discovered, an investigation will be conducted to determine whether the record is a 12 duplicate or fraudulent.

BENEFITS OF RE-REGISTRATION • Identification of fraudulent beneficiaries; • Eradication of Duplications; • Updating latest and more reliable beneficiary’s personal data; • Creation of an electronic national centralized database of all beneficiaries of social assistance; • Comparison of data with other data sets such as HANIS; PERSAL; LABOUR; GEPF; and • Ensure the integrity of the payment system. • Written permission from beneficiary's to effect deductions • Education awareness to beneficiaries on deductions • Risk plan 13

SASSA BIOMETRIC SMART PAYMENT CARD The SASSA Smart Payment Card comprises of an embedded chip that contains the beneficiaries/procurators biometric information This technology delivers “proof of life” certification, namely, that the beneficiary is indeed alive when the grant is activated. The smart card issued will include a Unique Electronic Payment System (U. E. P. S. ) application module which will: • Ensure accessibility and interoperability with all mobile and fixed pay points; • Ensure the identification of cardholders; • Ensure the generation of the certificated proof of the amount of the payments made; and • Provide the fundamental framework required to perform periodic “Proof of Life” validation to eliminate payments to be made to deceased individuals. 14

BENEFITS OF THE SMART PAYMENT CARD • Once the identification step has been performed, a digital certificate is generated by the smart card as a proof of payment and to confirm the amount credited. • Provides a proof of life certificate by means of voice recognition that can be accessed from any phone system available, including fixed line, mobile or public. • Beneficiaries’ voice prints are collected during the registration process and stored for future reference. 15

BENEFITS OF THE SMART PAYMENT CARD. . Cont • Beneficiaries will be able to access their grants anywhere in the country; • At fixed or mobile pay points; • At ATM’s where normal bank charges will be applicable • At over 1400 merchant outlets throughout the country at no cost; and • Beneficiaries are not forced to purchase any goods from merchants as they are entitled to receive full cash back. 16

COMMENCEMENT OF RE-REGISTRATION • Re-registration will commence as from 1 June 2012 to 15 December 2012 only for cash beneficiaries. • Banked beneficiaries will commence after cash beneficiaries have been re-registered. 17

REQUIREMENTS FROM BENEFICARIES • Valid RSA Identity document; • Child birth certificate; and • Alternate Identity Document. (letter of award for 7777 numbers) • Court Order (optional for FCG) • Old pension card to be surrendered 18

Re-registration process PROCESS: The beneficiary will be required to submit the following personal information: • Name; • Address; • Contact numbers; • Cell; • Landline; and • Alternate contact numbers. 19

Re-registration process…cont Biometric information: • 10 finger prints will be taken; • Voice print for Banked beneficiaries, and • A photograph. 20

Re-registration process…cont • A one-too-many match will be done to check for. If there are no duplications, beneficiary will be issued with a permanent SASSA biometric smart payment card; and • If a match is found beneficiary will be informed and will not be registered. The issue will be flagged and will be referred for investigations. 21

Re-registration process…cont BANKED BENEFICARIES (ACB) • Beneficiaries wishing to still receive their grants from commercial banks must during re-registration process state this to the registration officer to enable their grants to be transferred on a monthly basis after voice recognition. PROCURATOR • Beneficiary together with the procurator must be registered. Home visits will be conducted, on request, where the beneficiary and procurator must be present. CHILD SUPPORT GRANTS • The care-giver with the child/ren must be registered. Scholars will be done after school hours. Non- scholars will be done during normal working hours and over week-ends. Foster are required to 22 register with their children.

Re-registration process…cont FRAIL, BED-RIDDEN AND 75 YEAR OLDs • Home visits will be done for frail, bedridden and 75 year olds’. A dedicated toll free number will be available for these beneficiaries to call. CARE DEPENDENCY GRANTS • Home visits will be done on requests. BENEFICARIES RESIDENT AT INSTITUTIONS • Mobile teams will be deployed to institutions to verify the existence of the beneficiaries. 23

RECOMMENDATIONS • It is recommended that the Select Committee on Social Services: – Note and support the planned activities for the next phase; and – Assist SASSA in communicating with beneficiaries to • Encourage beneficiaries to present themselves for re-registration process 24

ANNEXURES 25

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Re-registration plans…cont 27

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Bulk re-registration plan 35

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THANK YOU 47