The Quality Thread in Industrial Engineering and Industrial

The Quality Thread in Industrial Engineering and Industrial Management Dr. Joan Burtner Associate Professor of Industrial Engineering and Industrial Management American Society for Quality - Certified Quality Engineer 3/19/2018 Mercer University School of Engineering Slide 1

Introduction · Consumer choices · Rep______ · Pref______ · Perceived q_____ · The quality movement · Competition · Global e____ · Quality and industrial engineering professions · Careers · Coursework 3/19/2018 Mercer University School of Engineering Page 2

The Quality Movement · S_C · Statistics · Products · SP_ · Statistics · Process · T_M · Management · Employee involvement · _ _ Sigma · Six Sigma · Lean Manufacturing (Toyota) 3/19/2018 Mercer University School of Engineering Page 3

Global Issues · Global economy · Competition · Cooperation · National/International standards and guidelines · · MIL-STD xxx ISO 9001, ISO 14000, etc QS 9000 Regulatory agencies Ø EPA (Radiation levels, contaminants, etc) · National/International Awards · Deming Prize · Baldrige Award 3/19/2018 Mercer University School of Engineering Page 4

Quality Leaders · Shewhart (statistically based control chart) · De_____ (management’s 14 points) · Juran (quality trilogy) · T____ (design of experiments) · Jack Welch (advancement of Six Sigma) · Donald Berwick (patient safety advocate) 3/19/2018 Mercer University School of Engineering Page 5

Careers · Industrial engineers · Quality engineers · Manu_____ engineers · Management engineers · Project managers · Proc_____ improvement specialists · Black Belts · Performance improvement engineers · Product engineers · CEO’s COO’s 3/19/2018 Mercer University School of Engineering Page 6

Preparation · Coursework · · Probability and Sta_______ Statistical Quality Control/ Process Control Design of Ex______ Technical electives such as Quality Engineering or Lean Six Sigma or Healthcare Process Improvement · Related courses – Ergonomics, Simulation · Work experience · · 3/19/2018 Coop (usually during the academic year) Internships (usually during the summer) Part-time jobs Volunteer work (typical of the healthcare field) Mercer University School of Engineering Page 7

Professional Organizations · Institute of _____ Engineers (IIE) · Special Interests Groups - Societies and Divisions · Conferences · American Society for _______ (ASQ) · Engineers · Non-engineers · Society for Health Systems (SHS) · Clinical · Non-clinical · Healthcare Information and Management Systems Society (HIMSS) 3/19/2018 Mercer University School of Engineering Page 8

“Quality” Organizations 4 Discussion · Automobile Makers · T_____ · H______ · Hotels · R_________ · H________ · Fast Food Restaurants · Airlines · Manufacturer of Jeans 3/19/2018 Mercer University School of Engineering Page 9

“Quality” Credentials 4 Six Sigma · Green Belt · B______ Belt · M_______ Black Belt · ASQ Certification · Quality E_______ · M_______ of Quality / Organizational Excellence · Many other specialities 3/19/2018 Mercer University School of Engineering Page 10

“Quality” Salaries 4 ASQ 2005 Salary Survey Position Bachelor’s Degree Master’s Degree Project Engineer $ 67, 138 $ 74, 951 Quality Engineer $ 64, 342 $ 70, 820 Master Black Belt $ 91, 154 $107, 044 Quality Manager $ 76, 561 $ 85, 326 Vice President $123, 596 $126, 419 3/19/2018 Mercer University School of Engineering Page 11

“Quality” Specialization Courses Taught by Dr. Burtner 4 Industrial Engineering · ISE 327 Statistical Process Control · ISE 352 Design of Experiments · ISE 427 Reliability and Quality Assurance · ISE 428 Quality Engineering · ISE 468 Healthcare Process Improvement 4 Industrial Management · IDM 355 Quality Management · IDM 404 Industrial Mgt. Case Studies(includes quality) · ETM 591 Special Topics · ETM 627 Quality Management 3/19/2018 Mercer University School of Engineering Page 12

Recent Healthcare Publications and Presentations 4 Burtner, J. (2012). “Design and Analysis of Open Response Surveys: Lessons Learned ” IIE Healthcare Systems Process Improvement Conference February 19, 2012. 4 Alvarez, M. , Kerr, B. , Burtner, J. , Ledlow, G. and Fulton, L. (2011). “ Effects of Outsourced Nursing on Quality Outcomes in Long-term Acute-Care Hospitals". Journal of Nursing Administration. March 2011 4 Alvarez, M. , Kerr, B. , Burtner, J. , Ledlow, G. and Fulton, L. (2011). “ Use of Outsourced Nurses in Long Term Acute Care Hospitals: Outcomes and Leatership Preferences", Journal of Nursing Administration. February 2011 4 Smith, S. and Burtner, J. (2010). “Beyond the DRG – Utilizing Secondary ICD-9 -CM Codes for Data Analysis” Poster presented at the SHS/ASQ Conference and Expo February 2010. 3/19/2018 Mercer University School of Engineering Page 13

“Quality” Alumni 4 Industrial Engineering · Roger Alvarez: MAPEI - Fort Lauderdale · Susan Barkley: HCA Healthcare · Matt Stevens: Gulfstream · Frank Sun: Bosch 4 Industrial Management · Drew Elrod: Medical Center of Central Georgia · Roy Jackson: Southwire · Chrystal York: Cooper B-Line · Crystal Bass: Jacobsen 3/19/2018 Mercer University School of Engineering Page 14

Questions? http: //www. asq. org/ http: //www. iienet. org/ 3/19/2018 Mercer University School of Engineering Slide 15