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The Life Story of Frank Polzler Chairman and Co-Founder RE/MAX Europe and the Integra The Life Story of Frank Polzler Chairman and Co-Founder RE/MAX Europe and the Integra Group (Polzler/Schneider North American Operations) Over 50 Years of Experience of a European Immigrant www. remax-europe. com Page -

BACKGROUND • Born on 18 April 1933 in Prebensdorf, into an upper middle class BACKGROUND • Born on 18 April 1933 in Prebensdorf, into an upper middle class family • Owned and operated a flour and saw mill and a large farm of approximately 200 hectares with 150 pigs and 100 cattle www. remax-europe. com Page - 2

BACKGROUND • In early 1953 applied for Visa for the United States and was BACKGROUND • In early 1953 applied for Visa for the United States and was turned down • Received Visa for Canada in September 1953 • Sold my motorcycle so that I could pay for the fare • Landed in Quebec In November 1953 with $40 in my pocket • Hotel Chateau Frontenac was a beautiful site S. S. Columbia Hotel Chateau Frontenac www. remax-europe. com Page - 3

BACKGROUND • Arrived by train to Toronto • Was told by the Canadian Embassy BACKGROUND • Arrived by train to Toronto • Was told by the Canadian Embassy in Austria that there would be a job waiting for me upon my arrival • There was no job (as you can see I am only looking at the paper since I could not speak or read English) November 1953 www. remax-europe. com Page - 4

BACKGROUND • First job in Canada was working for a bakery • Learned English BACKGROUND • First job in Canada was working for a bakery • Learned English by watching TV and going to the movies www. remax-europe. com Page - 5

HOW TO SURVIVE 50 YEARS IN THE REAL ESTATE BUSINESS • Obtained my real HOW TO SURVIVE 50 YEARS IN THE REAL ESTATE BUSINESS • Obtained my real estate license in September 1958 after answer the following advertisement Real Estate Career Opportunity If you have a good personality, get along well with people, be a selfstarter and motivated and have the desire to make a difference in your life call (0) 387 5446. No experience necessary—will train you www. remax-europe. com Page - 6

BACKGROUND • First broker I worked for gave me a fairly hard interview consisting BACKGROUND • First broker I worked for gave me a fairly hard interview consisting of the following questions: Do you have a family? – Answer - yes v Do you have a house? – Answer - yes v Do you have a mortgage? – Answer - yes v Do you have a car? – Answer - yes v Do you have payments on the car? – Answer – yes v Do you need a draw? – Answer – What is a draw? – Response – you are hired – he realized that I would have to work very hard in order to succeed v www. remax-europe. com Page - 7

BACKGROUND • Decided to get my brokers license in 1959 • I took Real BACKGROUND • Decided to get my brokers license in 1959 • I took Real Estate very seriously and worked very hard and it proved to be very successful • Purchase a brand new Pontiac in 1962 for $3, 200 with electric windows www. remax-europe. com Page - 8

BACKGROUND • In 1967, I started Polzler Real Estate and it grew over the BACKGROUND • In 1967, I started Polzler Real Estate and it grew over the years to six offices and 140 sales associates • Focus of the business was on training and recruiting • Major competition were the banks with 60% of the market and many regional brokerages • By the mid 70 s I got involved in commercial building which proved to be a disaster – I almost went bankrupt - but I never gave up “The ACTION People” www. remax-europe. com Page - 9

THE EARLY YEARS • In order to compete we needed to be part of THE EARLY YEARS • In order to compete we needed to be part of an international franchise network with a brand name • Heard about RE/MAX and wanted to investigate further • We decided to negotiate an arrangement with RE/MAX for the territory of Eastern Canada at that time was 6 provinces including Quebec www. remax-europe. com Page - 10

THE EARLY YEARS • Was able to convince Dave and Gail to take a THE EARLY YEARS • Was able to convince Dave and Gail to take a chance on our group • Between Walter Schneider, Greg Gilmour and myself, we scraped together down payment to purchase the regional franchise rights for Eastern Canada Dave and Gail Liniger, Owners of the RE/MAX Brand www. remax-europe. com Page - 11

THE EARLY YEARS • Discussions with Dave Liniger did not go so well (for THE EARLY YEARS • Discussions with Dave Liniger did not go so well (for complete details read the book “Everybody Wins”) www. remax-europe. com Page - 12

THE EARLY YEARS • Canadian operation grew very fast • There was very adverse THE EARLY YEARS • Canadian operation grew very fast • There was very adverse conditions in the market with 15% to 17% mortgage interest rates • Many real estate companies went under and we were still building against all odds www. remax-europe. com Page - 13

THE EARLY YEARS • Another disaster – had an accident in 1983 but this THE EARLY YEARS • Another disaster – had an accident in 1983 but this didn’t slow down our growth of selling franchises and recruiting agents • During my six weeks stay at the hospital I was making phone calls for recruits and franchise prospects www. remax-europe. com Page - 14

RE/MAX INTERNATIONAL – OPEN OFFICES 2007 2008 2000 2001 2002 2003 2004 2005 2006 RE/MAX INTERNATIONAL – OPEN OFFICES 2007 2008 2000 2001 2002 2003 2004 2005 2006 1998 1999 1996 1997 1992 1993 1994 1995 1991 1987 1988 1989 1990 1983 1984 1985 1986 1982 Year to Date 6, 929 *Source: RE/MAX International – December 31, 2008 www. remax-europe. com Page - 15

RE/MAX INTERNATIONAL – NUMBER OF ASSOCIATES RE/MAX International Associate Growth (x 1, 000) Year RE/MAX INTERNATIONAL – NUMBER OF ASSOCIATES RE/MAX International Associate Growth (x 1, 000) Year to Date 100, 000+ 2008 2007 2006 2005 2002 2003 2004 2001 1997 1998 1999 2000 1996 1994 1995 1992 1993 1991 1989 1990 1988 1987 1985 1986 1983 1984 1981 1982 1979 1980 1976 1977 1978 1975 1974 First 10 years slow growth Similar to European regions *Source: RE/MAX International – December 31, 2008 www. remax-europe. com Page - 16

NORTH AMERICAN OPERATIONS (CANADA AND U. S. ) • Our North American operations consist NORTH AMERICAN OPERATIONS (CANADA AND U. S. ) • Our North American operations consist of five Canadian Provinces and nine U. S. States OFFICES TRANSACTIONS 337 252 196 98 1, 705 8, 600 3, 076 2, 122 1, 293 10, 217 124, 918 32, 089 27, 118 20, 920 88, 250 2, 588 Ontario-Atlantic (15 M) New England (14. 6 M) North Central (10. 5 M) Indiana (6. 5 M) Europe (550 M) SALES AGENTS 25, 308 293, 295 As of December 31, 2008 www. remax-europe. com Page - 17

Michael Polzler Executive Vice President and Regional Director RE/MAX Ontario-Atlantic Canada Pamela Alexander CEO Michael Polzler Executive Vice President and Regional Director RE/MAX Ontario-Atlantic Canada Pamela Alexander CEO and Managing Director of North American Operations www. remax-europe. com Page - 18

Walter Schneider President and Co-Founder RE/MAX Europe www. remax-europe. com Page - 19 Walter Schneider President and Co-Founder RE/MAX Europe www. remax-europe. com Page - 19

 • My partner, Walter Schneider and I are very thankful to RE/MAX International • My partner, Walter Schneider and I are very thankful to RE/MAX International for the opportunity to join an incredible business • We have never complained about the money that we have sent in to be a part of RE/MAX • The more money we send RE/MAX International the more money we make www. remax-europe. com Page - 20

EUROPE EXPANSION • Dave Liniger and RE/MAX International gave us another chance - the EUROPE EXPANSION • Dave Liniger and RE/MAX International gave us another chance - the opportunity to develop the RE/MAX brand throughout Europe • In 1994 formed RE/MAX Europe in Zug, Switzerland • We had no idea what a huge challenge we were taking on in a marketplace of 550 million • Everybody in Europe said that RE/MAX would never work - “it is different here” www. remax-europe. com Page - 21

RE/MAX EUROPE REGIONS OPENED IN ICELAND JUNE 1994 HEADQUARTERED IN SWEDEN SCOTLAND Zug FINLAND RE/MAX EUROPE REGIONS OPENED IN ICELAND JUNE 1994 HEADQUARTERED IN SWEDEN SCOTLAND Zug FINLAND NORWAY Switzerland Russia ESTONIA DENMARK UK NORTH LATVIA REGIONAL SERVICES OFFICE LITHUANIA UK MIDLANDS IRELAND UK NETHERLANDS WALES LONDON GERMANY POLAND UK SOUTH LUXEMBOURG BELGIUM FRANCE SWITZERLAND Ukraine CZECH REP. SLOVAKIA AUSTRIA HUNGARY SLOVENIA VIENNA Belarus Moldova ROMANIA Newest Regions Macedonia and Albania Bos. &Herz. CROATIA PORTUGAL SPAIN ITALY SERBIA MONT. BULGARIA Mace. Albania. TURKEY GREECE MALTA Austria RE/MAX Europe Operating Regions RE/MAX Europe Pending Regions As of December 31, 2008 ISRAEL www. remax-europe. com Page - 22

RE/MAX EUROPE – CHALLENGES & OPPORTUNITIES • 40 different countries plus Turkey and Israel RE/MAX EUROPE – CHALLENGES & OPPORTUNITIES • 40 different countries plus Turkey and Israel • 30 different languages • Before the Euro (€) – 30 different currencies • Very little organized real estate • Very few professional realtors and associates www. remax-europe. com Page - 23

RE/MAX EUROPE – CHALLENGES & OPPORTUNITIES • There is no unified Multiple Listing Service RE/MAX EUROPE – CHALLENGES & OPPORTUNITIES • There is no unified Multiple Listing Service (MLS) in place • Poor customer service • No other company operates by a code of ethics • NO COOPERATION exists between agents, offices or other broker/owners • No formal training programs in place or licensing www. remax-europe. com Page - 24

RE/MAX EUROPE 14 th Year Statistics 1, 705 Total Number of Open Offices 10, RE/MAX EUROPE 14 th Year Statistics 1, 705 Total Number of Open Offices 10, 435 Total Number of Associates 5. 4 Average Associates per Office 330 Total Number of Franchises 2008 88, 250 Total Transactions* for 2008 Regional Sales Ongoing As of January 14, 2009 www. remax-europe. com Page - 25

No. of Associates RE/MAX EUROPE – OPEN OFFICES As of January 14, 2009 www. No. of Associates RE/MAX EUROPE – OPEN OFFICES As of January 14, 2009 www. remax-europe. com Page - 26

No. of Associates RE/MAX EUROPE – NUMBER OF ASSOCIATES As of January 14, 2009 No. of Associates RE/MAX EUROPE – NUMBER OF ASSOCIATES As of January 14, 2009 www. remax-europe. com Page - 27

SUMMARY • This has been a partial overview of my life’s journey • Throughout SUMMARY • This has been a partial overview of my life’s journey • Throughout my life things have become progressively better for myself, my family and my associates • Everyone has the same opportunities in life • To be successful you must have a positive attitude and be willing to work very hard • Be prepared to take chances and risk - never give up www. remax-europe. com Page - 28

SUMMARY • Success will not happen overnight – it is a slow, progression of SUMMARY • Success will not happen overnight – it is a slow, progression of self-created positive events, hard work and staying power • Customer service must be Number One • Realizing constant change and staying focused on constant growth • Everyone in this room has the same opportunities – all you have to think about is how you want to achieve your personal goals www. remax-europe. com Page - 29