The Interactive Voice Response IVR System of the

The Interactive Voice Response (IVR) System of the IDEALL Project. With extensive input from patients, the authors designed an IVR system sensitive to the literacy and language requirements of the target population. Each week, patients receive a rotating set of questions about diabetes self-care, psychosocial aspects of diabetes care, as well as receipt of preventive services. Patients who answer out of range on an item (based on predetermined thresholds) receive an immediate automated health education message in the form of a narrative to encourage them to reflect on their self-care behavior and consider setting goals and developing an action plan around self-care. Patients who answer out of range also receive a call back from a bilingual nurse care manager to encourage them to set goals and develop an action plan to improve their overall health. The nurse care manager is trained to Source: Applying Interactive Mobile Health (m. Health) Technologies for Vulnerable Populations, Medical Management of Vulnerable and perform motivational interviewing, assess and overcome barriers to successful diabetes care and health communication, and suggest changes in medical Underserved Patients: Principles, Practice, and Populations, 2 e management. Guided by a clinical protocol, the care manager communicates with patients' primary care physicians to implement such changes. The Citation: King designed in MB. a way Management the efficiency of Underserved manager by having her only perform those outreach ; IDEALL Project system is TE, Wheeler such Medicalas to promote of Vulnerable andthe nurse care. Patients: Principles, Practice, and Populations, 2 e 2016 Available by virtue of their responses to the system, report a need for further support. The IDEALL system requires about 10 minutes to at: http: //mhmedical. com/ Accessed: March 13, 2018 phone calls to patients who, complete per. Copyright ©runs for 39 weeks (9 months). All rights reserved week, and 2018 Mc. Graw-Hill Education.