The Importance of a Good Start Sue

The Importance of a Good Start Sue Ascott – Director of Learning & Development

Engage · Inform · Inspire • Overview of ACC • Importance of good induction – and beyond • The Care Certificate • Giving a ‘good start’ • Share good practice

Engage · Inform · Inspire Who are ACC? • Provide courses of learning for Residential Care Workers, Homecare Workers, Registered Nurses & Managers - older people • Awarded Skills for Care 'Centre of Excellence' status, national provider 2013 & renewed each year • Work in partnership with international care industry experts, Care Associations & care providers to demonstrate positive approach to care & best practice • Work closely with sector lead bodies e. g. Skills for Care, Care England, UKHCA & NCF to support wider development of care sector across UK

Engage · Inform · Inspire A membership organisation & learning community • Membership model, listening organisation • Course subjects driven by our members • A learning community sharing best practice & experience • Connecting care workers with subject matter expert • Bringing information to our members, representing their views at regional & national level

Engage · Inform · Inspire Our learning content • Real care environments, real staff & customers • Written, filmed & edited in-house, quality control • Learning outcomes embedded in the course

Engage · Inform · Inspire Extensive Programme Library reflects current issues • Over 75 high definition programmes cover wide range of subjects including Care Certificate, Dementia, Diabetes, Care & Clinical, Person-Centred Care, Parkinson’s, Health and Safety, Sensory Loss, End of Life Care, Human Resources within Care settings & many more • New & refreshed programmes are released every year – ensuring learners are always provided with latest best practice • Residential care – 10 live broadcasts a year opportunity to put questions directly to subject matter experts • Advance Practice series aimed at RN and senior care staff • Homecare programmes launched late 2015

Engage · Inform · Inspire Learning Resources – the 3 E’s Essential, Extension & Evidence Alongside the high definition televisual learning programmes, we have three levels of learning assessment, with flexibility for the learning co-ordinator to decide on the appropriate level for each of their learners. Level One: Level Two: Level Three: Essential Assessment – a test of knowledge & understanding once the learner has viewed the programme – multiple choice, True/False etc. Extension Assessment – an opportunity for reflective practice & discussion between the learner & supervisor Evidence Assessment – tools for the supervisor to observe learning in practice & to record the development areas to be carried through to the next supervision meeting

Engage · Inform · Inspire «Importance of a good induction «Approx. 1. 55 million jobs « 1. 43 million people working «Turnover 27. 3% this means approximately 339, 000 leavers per year. « Induction for retention «Cost to hire - £ 2, 000 - 5, 000* «Continuity of care «Local reputation «Staff morale * www. CIPD. co. uk

Engage · Inform · Inspire « Importance of a good induction – recruit to retain «Good induction comprises: «What I need to know «Who I need to know «What I know «Good induction builds to: «Pathway of learning «Regular competence checks «Culture of supported learning in the workplace

Engage · Inform · Inspire « Importance of a good induction There is a direct correlation between a good care provider moving to become an outstanding care provider, and the way their staff are supported and developed. Andrea Sutcliffe – Chief Inspector of Adult Social Care - CQC

Engage · Inform · Inspire « Importance of a good induction – giving the right start «Start as you mean to go on «The Care Certificate as the ‘expected induction’ «The Care Certificate Standards 1. Understand you role 2. Your Personal Development 3. Duty of Care 4. Equality & Diversity 5. Work in a Person Centred Way 6. Communication 7. Privacy & Dignity 8. Fluids & Nutrition 9. Awareness of Mental Health, Dementia & Learning disability 10. Safeguarding Adults 11. Safeguarding Children 12. Basic Life Support 13. Health & Safety 14. Handling Information 15. Infection Prevention & Control

Engage · Inform · Inspire Importance of a good induction – giving the right start « Round Table discussions – three words or phrases: 1. Describe how you recall feeling on first day 2. Describe how you felt during & after a ‘poor’ induction 3. Describe how you felt during & after a ‘good’ induction

Engage · Inform · Inspire Importance of a good induction – giving the right start « Round Table discussions – three words or phrases: 1. Describe how you recall feeling on first day overwhelmed, nervous, excited, quiet, chatty…. 2. Describe how you felt during & after a ‘poor’ induction no one spoke to me, worried, lost, uncomfortable, who should I ask …. 3. Describe how you felt during & after a ‘good’ induction welcomed, disbelieving, hopeful, encouraged, motivated…. .

Engage · Inform · Inspire Importance of a good induction – giving the right start « The Care Certificate – underpinning knowledge « The role of the Mentor « The role of colleagues « The involvement of people using your services « The role of the Assessor – competence checks « The role of the Manager

Engage · Inform · Inspire A membership organisation & learning community

Engage · Inform · Inspire Good practice – induction «Using learning materials as part of recruitment events «Completion of some Care Certificate Standards as part of ‘onboarding’ «Blended learning approach «Flexible access options «The power of storytelling

Engage · Inform · Inspire Importance of a good induction « Induction involves more than the new employee « Collaboration brings new ways of thinking « Recruit to retain We look forward to talking with you again!