The Heart of a Leader based on the

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“The Heart of a Leader” based on the book by Ken Blanchard presentation written by Michelle Spradley, CPS/CAP presented by Emily Garner, CAP-OM

Overview • What is the Difference between a Manager and a Leader? • Define an Exceptional Leader • Leadership Traits • How can an administrative professional lead in today’s workplace? • Build a Leadership Plan

Leader vs. Manager Leaders • Create a clearly defined vision/mission • Create “buy in” • Foster synergy • Define a common purpose • Develop and coach individuals and teams Managers • Manage Tasks • Enforce protocols • Organize Data • Report information and facts • Direct people

Define an Exceptional Leader What make a great leader? Great Leaders are: • Honest • Forward Looking • Competent • Inspiring • Intelligent / Committed to Continuous Learning • Have Charisma

Leadership Traits • • Superb Communicators Effective Management Skills Empathy Positive Thinkers Values and Integrity Vision Empowerment/Bringing out the best in others

Superb Communication “Real communication happens when people feel safe” -Ken Blanchard The Heart of a Leader

Effective Management Skills “Leadership is not something you do to people. It’s something you do with people. ” -Ken Blanchard, Patricia Zigarmi, and Drea Zigarmi Leadership and The One Minute Manager

Effective Management Skills (cont) “All good performance starts with clear goals!” -Ken Blanchard and Spencer Johnson The One Minute Manager

Empathy “If you want your people to be responsive, be responsive to their needs” -Ken Blanchard, Bill Hybels and Phil Hodges Leadership by The Book

Positive Thinkers “Think Big! Act Big! Be Big!” - Norman Vincent Peale

Positive Thinkers “Positive thinkers get positive results because they are not afraid of problems” -Ken Blanchard and Norman Vincent Peale The Power of Ethical Management

Values and Integrity Take time to identify core values -Ken Blanchard The Heart of a Leader

Vision “Without Vision People Perish” -Proverbs 29: 18 (paraphrased)

Empowerment/Bringing Out the Best in Others “All empowerment exists in the present moment. ” -Ken Blanchard The Heart of a Leader

Leading in 2010 How can an administrative professional lead in today’s market?

Leading in Today’s Market • • • Continued Education/Certification (CAP-OM) Software Skills Professional Image Communication Awareness of Business Market Trends Exceptional Listening Skills

Leading in Today’s Market • • • Perform Expertly Learn to Anticipate Prioritizing Projects Effective Time Management Become a mentor

Action Plan • Choose three leadership characteristics that you will implement into your daily routine in the next 90 days.

2011 – 2012 “Leap to Remarkable”

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