The Emerging Infosys Challenging Paradigms Integrating Change

The Emerging Infosys Challenging Paradigms… Integrating Change © Infosys Technologies Limited 2001 -2002

This presentation may contain certain forward looking statements. The company may not achieve results as expressed or implied by such forward looking statements. Actual results could differ materially from those expressed or implied in such forward looking statements due to a number of factors including those discussed under the head "Risk factors" in the company's filings with the United States Securities and Exchange Commission. Do not place undue reliance on these forward looking statements. This presentation contains references to findings of various reports available in the public domain. The company makes no representation as to their accuracy or that the company subscribes to those findings. They are provided only by way of information. June 08, 2002 © Infosys Technologies Limited 2001 -2002

Perspectives 1. The Strategic Imperatives 2. Changing in Challenging Times 3. An Architecture for Change June 08, 2002 © Infosys Technologies Limited 2001 -2002

Imperatives Changing Architecture The Race to the Finishing Line Infosys + Talent magnet + High-quality execution • • • On-site investments Full-line of services Brand building Consulting mindset Education and training On-site hiring + Lean organization June 08, 2002 + Deep, high-level client relationships + Readymade solution-sets + Perfected GDM + “Customer first” culture Global Majors • • • Offshore investments Reduce fat / shift C. G. + Consulting mindset Re-allocate resources Invest in processes + Full set of services Organization issues Bill-rate reduction © Infosys Technologies Limited 2001 -2002

Imperatives Changing Architecture Looking at it from clients’ perspective… 1. 2 ‘ROI’ quotient 1. 1 Infosys delivers a better ROI… 1 0. 9 Co. rating on ROI Industry average ROI 0. 8 Co 1* Co 2* Co 3* Infy Others 1. 2 ‘Experience’ quotient 1. 1 1 … and maintains a satisfying relationship 0. 9 0. 8 June 08, 2002 Co. rating on experience Industry average experience Co 1* Co 2* Co 3* Infy Others © Infosys Technologies Limited 2001 -2002

Imperatives Changing Architecture … thereby leading in creating client value ‘ROI’ quotient X Experience’ quotient 1. 2 ‘Value’ index 1. 1 + ve 1 - ve 0. 9 0. 8 Co 1* Co 2* Co 3* Infy Others * Global majors for comparison were selected by the clients Response of 268 managers from 134 current clients June 08, 2002 © Infosys Technologies Limited 2001 -2002

Imperatives Changing Architecture This fuels our aspirations » Infosys: A large global organization … demonstrating consistent performance and profitability » Reckoned for creating customer & employee value … building deep relationships and loyalty » An end-to-end business transformation player … with appropriate brand awareness and positioning » Leveraging the global delivery model … with sustained excellence in execution » Managed by talented, best-in-class people … with a multicultural, strong performance ethic June 08, 2002 © Infosys Technologies Limited 2001 -2002

Imperatives Changing Architecture Aspiration to action… in challenging times Growth Imperatives Existing Business Environment Strengthen Value Business and Defend Volume Business The Emerging Infosys Capabilities and Talent June 08, 2002 © Infosys Technologies Limited 2001 -2002

Imperatives Changing Architecture Leading to an Integrated Change Approach Provide end-to-end business solutions Expand market and business footprint Strengthen client relationships Leverage the global delivery model (GDM) June 08, 2002 Re-orient the mindset to enhance client value © Infosys Technologies Limited 2001 -2002

Imperatives Changing Architecture Strengthen Client Relationships Enhance Infy footprint in relation to clients’ IT needs Bring out the best in all client interactions June 08, 2002 Build a strong multi-level relationship Strengthen client facing systems and processes © Infosys Technologies Limited 2001 -2002

Imperatives Changing Architecture Provide End-to-End Business Solutions Broaden service portfolio for end-to-end capability Deepen existing services to serve specific needs Create solution frameworks and methodologies Demonstrate thought leadership June 08, 2002 © Infosys Technologies Limited 2001 -2002

Imperatives Changing Architecture Expand Market and Business Footprint Strengthen brand awareness / positioning Strengthen strategic alliances Broaden geographical and vertical footprint Grow through acquisitions June 08, 2002 © Infosys Technologies Limited 2001 -2002

Imperatives Changing Architecture Leverage Global Delivery Model Strengthen GDM for existing services Define GDM for new services Strengthen operations base in other locations GDMize the business enabling areas June 08, 2002 © Infosys Technologies Limited 2001 -2002

Imperatives Changing Architecture Re-orient Mindset to Enhance Client Value Inculcate a high-performance work ethic Recruit / develop strategic competencies Integrate a diverse global workforce Develop leadership to enable and manage growth June 08, 2002 © Infosys Technologies Limited 2001 -2002

Imperatives Changing Architecture Infy+ Integrated Change Program » Total commitment of senior leadership » The Change Board: Management Council » Integrated and structured change program » Result oriented cross-functional teams infy+ » Systemic tracking of strategic initiatives » “Earn as you win” resource allocation » Measurement of progress and performance » Use of balanced scorecard principles » Comprehensive use of change techniques » Quality tools and Infosys Leadership Institute June 08, 2002 © Infosys Technologies Limited 2001 -2002

Our Vision We will be a globally respected corporation that provides best-of-breed business solutions, leveraging technology, delivered by best-in-class people June 08, 2002 © Infosys Technologies Limited 2001 -2002

Thank You www. infosys. com © Infosys Technologies Limited 2001 -2002