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The diffusion of information technologies in France Study conducted by CREDOC for Conseil Général The diffusion of information technologies in France Study conducted by CREDOC for Conseil Général des Technologies de l'Information (CGTI) and Autorité de Régulation des Communications Électroniques et des Postes (ARCEP) Press conference 22 November 2006

Methodology The Basics Survey conducted through face-to-face interviews during the month of June 2006 Methodology The Basics Survey conducted through face-to-face interviews during the month of June 2006 With 2 228 people representative of the population aged 12 years and over Describes the equipment ownership and uses of individuals (and not households) This survey was conducted for the seventh year in a row 2

Contents • Equipment and access Fixed telephony – mobile telephony – unbundling – personal Contents • Equipment and access Fixed telephony – mobile telephony – unbundling – personal computer – Internet (and obstacles to its development) - web use – television • Uses Increasing daily use – work or home: contrasting changes – Uses diversify • The diffusion of technologies Numeric inequities - Differences in use and perception depending on the generation Differences between men and women 3

 • Equipment and access Fixed telephony and mobile telephony Unbundling Personal computer Internet • Equipment and access Fixed telephony and mobile telephony Unbundling Personal computer Internet (and obstacles to its development) Web use Television

Telephone equipment rate The fixed telephony equipment rate stops decreasing while the mobile telephony Telephone equipment rate The fixed telephony equipment rate stops decreasing while the mobile telephony rate continues to grow For the first time since the mid 1990 s, the equipment rate in fixed telephony has stabilised thanks to the maturity of unbundling and "triple play" offers. Close to one in four people now owns a mobile telephone (74% ; +4 points in one year) 5

Unbundling Fixed telephony: unbundling imposed Unbundling is growing: the number of adults stating that Unbundling Fixed telephony: unbundling imposed Unbundling is growing: the number of adults stating that they had an unbundled telephone line doubled between June 2005 and June 2006 (from 3 to 7%). The number of people subscribing to France Telecom and an alternative operator fell for the first time since 2000 (from 25 to 22%): this is a consequence of the development of full unbundling Breakdown of the population according to the household telephony equipment (as a %) Scope: 18 years and up 6

Telephone s Telephony equipment Following a period during which we observed a substitution effect Telephone s Telephony equipment Following a period during which we observed a substitution effect between fixed and mobile, people now prefer to own both Breakdown of the population by telephony equipment (as a %) Scope: people aged 18 years and up 7

Growth Rise in computer equipment The rise in computer equipment ownership in the home, Growth Rise in computer equipment The rise in computer equipment ownership in the home, while holding steady for the past three years, should see two-thirds of the population equipped by 2009. Four-fifths of teens aged 12 to 17 have a computer in the home (up 5%). Now, 12% of the population has more than one computer in the home. 8

Connection The number of individuals with an Internet connection in the home continues to Connection The number of individuals with an Internet connection in the home continues to grow (43% compared with 39% in 2005). The intention to buy access in the next 12 months has never been so high for adults (22% in 2006 compared with 16% in 2005 and 9% in 2000). Now, two-thirds of teens aged 12 to 17 have a connection in the home. 9

Web use The number of individuals connecting to Internet continues to grow We now Web use The number of individuals connecting to Internet continues to grow We now see 55% of those 12 years and up using the web, including all the various means and locations for connections. 10

Access Television in the home: multi-access is confirmed 77% of adults have television using Access Television in the home: multi-access is confirmed 77% of adults have television using a traditional antenna, 25% by satellite, 13% by cable, 10% by digital terrestrial television and 6% by ADSL. Television on mobile telephone service has been introduced too recently to provide significant results (1% of adults report using this service and 2% plan to do so in the next 12 months). 11

Obstacles to Internet development Young people are more aware of the importance of protecting Obstacles to Internet development Young people are more aware of the importance of protecting their personal data, and they consider this to be the leading obstacle to Internet use: for 25% of young people, insufficient protection of personal data is the leading obstacle to Internet use, compared with 20% of the entire population. 12

Summary Chronology of equipment The first step to entering the new technologies world involves Summary Chronology of equipment The first step to entering the new technologies world involves buying a telephone (fixed or mobile). The second is buying a computer. The third is connecting to Internet. 13

 • Uses - Increasingly daily use - Work or home: contrasting development - • Uses - Increasingly daily use - Work or home: contrasting development - Uses diversify

Frequency of use Increasingly daily use • • 89% of adults owning a personal Frequency of use Increasingly daily use • • 89% of adults owning a personal computer actually use it The proportion of those using a computer or Internet daily grows strongly every year: 65% of people with a computer in the home use it every day| (+9 points over 2005) 15

Internet at work Work or home: contrasting development Internet connections at work, school or Internet at work Work or home: contrasting development Internet connections at work, school or public places remained stable for the second year in a row, confirming the trend revealed by the 2005 survey. This change is contrasted by an increase in equipment and connection rates in the home. 16

Blogs and personal sites Downloads Uses are changing (I) We’re seeing strong growth in Blogs and personal sites Downloads Uses are changing (I) We’re seeing strong growth in music downloads by young people (30% to 43% between June 2005 and June 2006). Adults are downloading more films (12% to 16% between June 2005 and June 2006), and software (30% to 36%). Creating a web site Internet or weblog (blog) is one of the common uses of Internet which requires few skills. This activity is practiced by 9% of the population and 17% of web users. The younger the user, the more likely they are to create content on Internet (37% of 12 -17 year olds, 25% of 18 -25 year olds, 12% of 25 -40 year olds and 8% of 40 -60 year olds). 17

Electronic administration Electronic commerce Uses are changing (II) The success of electronic commerce was Electronic administration Electronic commerce Uses are changing (II) The success of electronic commerce was confirmed in 2006: 27% of the population and 47% of web users have made purchases on Internet during the past 12 months. 33% of the population plan to make purchases in the next 12 months. Trust in the security of payments is growing: the percentage of adults buying on Internet who hesitate to make purchases over Internet because of fear of poor payment security declined from 41 to 36% between June 2005 and June 2006. Administrative or taxation procedures performed over Internet are becoming more common: 59% of web users have done so in 2006 (48% in 2005 and an increase of 15 points over two years). 18

Telephone Uses are changing (III) People are telephoning using new media. In June 2006, Telephone Uses are changing (III) People are telephoning using new media. In June 2006, of those aged 12 and up who telephoned using Internet: • 17% used a box (Freebox, 9 box, Livebox, Cbox, etc. ), connected to a telephone jack • 6% used the computer with a microphone and software like Skype or Net Meeting (or a Wengo box) • Some use both methods 19

 • The diffusion of information and communication technologies in France - Digital inequalities • The diffusion of information and communication technologies in France - Digital inequalities - Differences between the generations - Differences in uses of information and communication technologies between men and women

Major differences persist Digital inequalities (I) While inequalities in equipment ownership are decreasing for Major differences persist Digital inequalities (I) While inequalities in equipment ownership are decreasing for computers and Internet, they are still significant. They depend strongly on age, income, education and occupational group. 21

Major differences persist Digital inequalities (II) Of those individuals aged 12 years and over Major differences persist Digital inequalities (II) Of those individuals aged 12 years and over with no access to a computer at work, school or home (close to 19 million people): • 53% are over the age of 60 • 76% live alone or with one other person • 88% have not completed high school • 70% are unemployed (including 47% retired and 19% housewives) • 54% earn less than 1 500 euros per month 22

Equipment The generation gap (I) There continue to be major equipment differences between generations. Equipment The generation gap (I) There continue to be major equipment differences between generations. Uses and frequency are also different (blogs, radio on Internet, downloads, etc. ). 23

Computer and Internet The generation gap (II) Three-quarters of those owning a personal computer Computer and Internet The generation gap (II) Three-quarters of those owning a personal computer also have Internet. Young people are more advanced when it comes to computer equipment: • 66% of those aged 12 -17 own a personal computer with Internet • 21% of those aged 60 -69 own a personal computer with Internet 24

Equality at last? The gender gap There is no significant different between men and Equality at last? The gender gap There is no significant different between men and women when it comes to information and communication technology ownership or use. The observed differences concern downloads, telephony on IP and computer equipment purchases on Internet. “Equipment" covers the entire population “Type and frequency of use" covers the following populations: “Own personal computer in the home", “Computer and Internet user", “Have made purchases on Internet" 25

Questions / Answers Françoise Roure President of the Economic and Legal Division of Conseil Questions / Answers Françoise Roure President of the Economic and Legal Division of Conseil Général des Technologies de l'Information (CGTI) Contact: marie-line. [email protected] gouv. fr or +33 (0)1 53 18 55 70 Michel Feneyrol Board Member of Autorité de Régulation des Communications Électroniques et des Postes (ARCEP) Contact: sylvie. [email protected] fr or +33 (0)1 40 47 71 15 26