The Crown and Suppliers A New Way of

The Crown and Suppliers: A New Way of Working People & Security 15: 35 – 16: 20 Channels & Citizen Engagement Social Media ICT Capability Risk Management Regime Q&A Session PROTECT

Channels and Citizen Engagement Vision To make the lives of citizens simpler and easier, and to deliver services more efficiently, by delivering services digitally by default, with the user at the centre of design and delivery of those services. Government will also harness the benefits of social media tools to allow citizens to have increased dialogue and involvement with the development of policies and greater visibility of the decision-making process. Update The Government Digital Service (GDS) has been established, within ERG, Cabinet Office, with absolute authority over the user experience for citizens. Alpha. gov developed as demonstration of proposed single domain for Government Launch of e-petitions site as example of new ways of working Online consultation tool in place for each Department and activities such as Red Tape Challenge underway Objectives Opportunities Implement GDS digital strategy across Government Departments Provide strategic support for development of the Commercial strand of ID Assurance programme Deliver exemplar digital by default services by, with and for Departments Support new GDS approach to procuring and developing digital services for Government Develop effective cross-government federated ID Assurance solution Develop a comprehensive approach to online consultation through single-domain A New Way of Working : 21/11/11 : 2 of 8

Accessing the internet and social media channels Vision Update A more consistent approach across government to accessing the internet and social media channels which • reduces the number of different approaches; • supports the government drive to use digital technologies as a means of engaging with citizens, business and internally in the development and delivery of policy; • whilst recognising the different business and security requirements in departments. Agreement reached with the Government Digital Service (GDS) in Cabinet Office on the need to keep their work (on how the internet and social media channels are used to engage citizens, business and internally) and Home Office work (on accessing these channels) aligned. Objectives Opportunities Based on the responses to the discussion document and the direction being taken by Cabinet Office: • prepare and consult on outline proposals; • prepare and consult on draft guidelines for departments, and start using guidelines to inform project proposals; • finalise guidelines and integrate into existing approval, audit and review processes by March 2012. Offer advice on solutions that allow greater access to the internet and social media channels whilst minimising security and other risks. A New Way of Working : 21/11/11 : 3 of 8 Produced a discussion paper on accessing the internet and social media channels and disseminated to departments and a selection of other organisations. Responses received so far are being analysed and collated. Existing departmental ICT suppliers to offer flexibility to allow solutions to be implemented. Future ICT infrastructure suppliers to factor in the need for greater access to the internet and social media as a means of engaging citizens, business and internally.

ICT Capability Vision The strategy aims • to have the right people in the right place at the right time to deliver successful ICT services and projects • to generate medium and long term savings by reducing the spend on contractors, consultants, interims and external recruitment • to raise and improve the profile of ICT professionals and the IT Profession across the public sector and with external partners. Objectives The Government has committed to a crossgovernment, profession-wide, common approach to • development paths for ICT professionals • curricula for ICT professionals • progression standards • managing talent & resources across departments • sourcing training and development • professional standards & accreditation. A New Way of Working : 21/11/11 : 4 of 8 Update • The IT Profession Board is implementing the strategy • Members own workstreams that each deliver a part of the strategy • Workstream definitions have been published • Work is progressing well on each of the workstreams Opportunities • Support an increase in secondments in both directions to help develop individuals’ skills • Support a move to a greater consistency across government in the functions and skills retained inhouse • Adopt where appropriate the same common & industry standards for defining skills & roles, and recognising qualifications and professional accreditation • Participate in frameworks for supply of training services

Risk Management Regime Vision Update • PSN and other infrastructure programmes within the Government ICT Strategy are able to effectively manage information risk through balancing business need with threat. • PSN Security Model is being taken in account during development of the risk management regime. • HMG internal workshop held Sept to inform direction. • Draft proposal for regarding Information Risk Management in government presented to the IADG (IA Delivery Group) Sept 2011 and being updated. • Review of potential synergies and impacts on Cyber Programme / IA Technical Programme / further action 25 development under way. Objectives Opportunities • This regime must be capable of supporting Departmental SIROs to make informed decisions. • Suppliers should continue to: - help inform HMG’s Information Risk appetite - offer innovation and cost reducing solutions that meet the needs of HMG and decrease Information Risk • To develop an appropriate, proportionate and effective risk management regime for information and cybersecurity, enabling departments to understand manage their risk exposure for all ICT solutions. • This must be achieved within the remit of supporting productivity and reducing cost. A New Way of Working : 21/11/11 : 5 of 8 • Through participation in the wider ICT Strategy, Suppliers will have the opportunity to propose solutions that support the regime (once developed)