Terminal Ramp aircraft servicing In Flight

• Terminal Ramp aircraft servicing In –Flight service • Baggage Check • Fueling • Catering • Baggage handling • Ground power supply • Cleaning of cockpit • Ticketing and check-in • Toilet servicing • Soft stock • Passenger loading/unloading • Potable water • Change head rest • Transit passenger handling • Demineralized water • Cleaning of blankets • Elderly and disabled persons • Routine maintenance • Exchange of blankets, pillow • Information systems • Non-routine maintenance • Government controls • Cleaning • Load control • Cargo loaders • Mail and equipment loading /unloading • Security • Cargo loaders • Cargo • Air starter unit

• Passenger Services: Check-in Operational adequacy of general check-in desks First-class check-in service Waiting time at check-in Seat selection procedure Information display Courtesy and ability of check-in staff Passenger acceptance control Standby control, late passenger, overbooking, rebates Acceptance of excess, special, and oversized baggage Baggage tagging, including transfer, first class Security of boarding passes/ticketing/cash and credit vouchers Minimum and average check-in times Preparation of passenger lists Control of catering orders Ticket issues and reservations

Passenger Services: Security Personal search or scan efficiency Hand baggage search efficiency Inconvenience level and waiting times Passenger Services: Escort and Boarding Effectiveness of directions and announcements Staff availability for inquiries at waiting and boarding points Assistance at governmental control points Control of boarding procedure Liaison level between check-in and cabin staff Service levels of special waiting lounges for premium ticket holders Special handling: minors, handicapped Passenger Services: Arrivals Staff to meet flight Information for terminating and transfer passengers Transfer procedures Assistance through government control points

Special passenger handling: minors, handicapped Baggage delivery standards Assistance at baggage delivery Passenger Services: Delayed/Canceled Flights Procedures for information to passengers Procedures for greeters Messages including information to destination and en route points Procedures for rerouting and surface transfers Meals, refreshments and hotel accommodation Passenger Services: Baggage Facilities Compilation of lost or damaged reports Baggage tracing procedures Claims and Complaints procedures Passenger Services: Equipment Check security and condition of all equipment: scales, reservations printer, seat plan stand, ticket printer, credit card imprinter, calculators, etc. Condition and serviceability of ramp vehicles Serviceability and appearance of ramp equipment Maintenance of ramp equipment and vehicles

Control of ramp equipment and vehicles Driving standards and safety procedures Communications: telephones, ground-air radio, ground-ground radio Ramp Handling: Aircraft Loading/Unloading Care of aircraft exteriors, interiors and Unit Load Devices Adequacy of loading instructions and training Ramp equipment planning and availability Positioning of equipment to aircraft Loading and unloading supervision Securing, restraining and spreading loads Operation of load equipment Operation of aircraft onboard systems Securing partial loads Ramp security Ramp safety Pilferage and theft

Ramp Handing: Cleaning/Catering Standard of cockpit and cabin cleaning/dressing Toilet/potable water servicing Catering loading/unloading Availability of ground air Ramp Handling: Load Control Load sheet accuracy and adequacy of presentation Load planning Advance Zero fuel calculation and flight preparation Ramp Handling: Aircraft Dispatch Punctuality record Turnaround/transit supervision Passenger release from aircraft Passenger waiting time at boarding point Logs and message files Accuracy of records of actual departure times Flight plan, dispatch meteorological information Ramp Handling: Post departure Accuracy and time of dispatch of post departure records and messages

Cargo Handling: Export Acceptance procedures Documentation: procedures and accuracy Reservations: procedures and performance Storage: procedures and performance Makeup of loads: procedures and performance Check weighing Palletization and containerization: procedures and performance Cargo Handling: Import Breakdown of pallets/containers: procedures and performance Customs clearance of documents Notification of consignees Dwell time of cargo Lost/damaged cargo procedures Proof of delivery procedures Handling of dangerous goods procedures Handling of restricted goods procedures

Handling of valuable consignments procedures Handling of live animals procedures Handling of mail Administration of Ground Handling Office appearance Furniture and equipment condition Inventory records: ramp equipment/vehicles/office equipment/furniture Budgeting: preparation and monitoring Control of cash/invoices/tickets/accounting/sales returns/strongboxes/ keys/airport records/stationery Complaints register Staff appearance Condition of manuals/local instructions/emergency procedures/standing orders/general office files