Telehealth Telecare Helping Access PC SCIMP

Telehealth & Telecare – Helping Access PC SCIMP, NOVEMBER 2013 Anne Reoch Clinical lead CVD SCTT/NHS 24 Hardip Devsi e. Health Strategy SGHD

Workshop • • T&T in PC - SLWG Brief feedback from T&T survey PC Action Plan Improving Access – next steps

SLWG – 1)Developing action plan 2) Taking forward priority developments PC Dev Team JIT SCTT/NHS 24 e. Health

PC Action Plan ‘PRIMARY CARE IN THE 21 st CENTURY UTILISING TECHNOLOGY TO DELIVER PERSON CENTRED CARE – ACTION PLAN’

SLWG 2 collaborative developments • KIS development with Scottish Congenital Heart Disease Network • ?

T&T Survey • Sent to all practices in Jan 2013 • 546 responses • Key findings…. .

……. . Key Findings Communications • 65% of responding practices have a website • 81% offer telephone medical advice • 25% use email & SMS to communicate with patients • 48% refer patients to NHS 24 or NHS Inform web sites • 1%-12% refer patients to more specialized sites

…. . Key Findings Patient Access • 20% offer email access to prescription • 43% offer web access to prescription • 95% offer test results by phone • 3% offer electronic access to test results • SMS mainly offered to send appointment /recall reminders • SMS 0% for prescription request • SMS 1% for test results

…. . Key findings Current use of videoconferencing (VC) • 13% of practices use for some reason • 3% use it for clinical consultation • 1% are planning to use • 85% not planning to use

…. . Key Findings Videoconferencing (VC) Broadband to allow VC? • 38% not enough broadband • 6% broadband upgrade planned in next year • 53% do not know • 44% stated in free text the reason for not using VC was lack of support at practice or referral site (Mgt and IT)

…. . Key Findings Patient Home Monitoring using Telehealth Practices were asked about their awareness of THM • 42% aware of telehealth home monitoring • 58% not aware of telehealth home monitoring

…. . Key Findings Patient Home Monitoring using Telehealth Practice Interest? • 60% stated they would be interested in use • 40% would not (it is not clear from the survey how many use telehealth to monitor patients)

…. . Key Findings Telecare • 5% of practices currently participated / collaborated in Telecare schemes • 72% wanted to know more about Telecare

Next Steps – over to you……. . • Anne. reoch@nhs. net • Hardip. devsi@scotland. gsi. gov. uk