Telecom Management Telecommunications It is a general

Telecom Management

Telecommunications It is a general term for a vast array of technologies, that send information over distances. Mobile-phones, Land-lines, Satellite-phones & Voice-over Internet Protocols (Vo. IP) are all telephony technologies Radio, television and networks are a few more examples of telecommunication.

Evolution of Communication in India 2004 onwards EDGE 2003 CDMA 2001 -02 Wi-Fi / GSM / Broadband 1995 GSM / Internet 1990 Cable TV 1882 First Phone

Active & Passive Infrastructure Providers …drive Indian economy towards 10% growth Application & Content Providers Telecom Transmission Equipment Manufacturers Telecom Business Ecosystem Telecom Network Equipment Manufacturers Wireless Service Provider Fixed Line Service Provider Telecom Handset Manufacturers

Telecom Industry : An Overview • India is the 4 th largest telecom market in Asia, after China, Japan and South Korea. • The Indian telecom network is the fastest growing in the world, after China & the USA. • India’s share in Asia-Pacific Mobile home market is 6. 4%. India’s ‘early to mid-growth’ stage offers huge scope for growth. • In March 2009, mobile service providers had close to 400 million customers.

Telecom Industry : An Overview • The telecom industry is growing at a fast pace and is constantly introducing new technologies. • The network operators and handset providers are also coming up with exciting value-added-services and advanced cell-phones. • Lowering of tariffs has brought the mobile phone within reach of practically every Indian.

Telecom Industry : An Overview • Mobile service providers are expanding their coverage area by installing more and more antennae and other such hi-tech equipment. • With more and more projects in the pipeline, the telecom industry would require a large, qualified & skilled work force. NOTE: New projects, setting up of new service bases, expansion of coverage areas, network installations, maintenance, etc. , are providing more and more employment opportunities in the telecom sector.

Telecommunications Management • • This program is designed to provide technical knowledge to students with emphasis on critical management concepts like: The structure and environment of the Telecom industry Strategic planning Financial management Competitiveness in the dynamic telecom market-place

Telecommunications Management • It addresses core business areas • CRM • Business Process Engineering • Telecom Project Management • People Management • Telecom Principles • Project Management • Telecom Convergence • Consumer Ordering • Federal Regulations Integrated Operational Support Systems and Coverage Technologies

Telecommunications Management It addresses the management of product offerings across affiliates and business processes. It includes latest technologies driving the industry Vo. IP, ATM, Wireless and Fiber.

Key Learning Areas • Telecom Industry: Structure and Environment • Management and Organization Behavior in Telecom Industry • Telecom Principles • Consumer Ordering • Customer Care • Telecom Industry Laws, Policies & Regulation • Network Management and Design • Telecom and Information Systems • Data Communications & Networks • Telecom Operation and Marketing Management • L A N Systems • W A N Systems • Telecom Innovation in Business

Careers • Operations Manager • Sales Manager • Marketing Manager • Manager - Customer Service • Manager - Business Development • Account Managers • Dealer Managers • Project Coordinator • Manager - Market Research

Aviation Management

Aviation or Air Transport It refers to the activities of operating and flying aircraft. Aircrafts include Fixed Wing (airplane) and Rotary Wing (helicopter), as well as ‘Lighter-Than-Air’ crafts (balloons and airships) also known as ‘dirigibles’ Aviation can be divided into military-aviation, Air-transport (commercial airline operations) and general-aviation (agricultural, business, charter, instructional and pleasure flying)

Types of Aviation • Air-transport aviation is primarily the operation of commercial airlines, essentially as a public utility for the movement of persons and commodities. • Military-aviation includes all forms of aviation in military activities. • General-aviation comprises all aviation not included in the above two.

Aviation Industry: An Overview • The domestic air-traffic will grow by 25% to 30% and international traffic by 15% per annum till 2010. • The Center estimates that India’s fleet will reach approximately 550 -600 aircraft by the end of 2010. • By 2020, Indian airports are expected to handle more than 100 m passengers & 3. 5 m tonnes of cargo, per annum.

Aviation Industry: An Overview • 35 green field airports will become operational by 2010. • A total of 9500 m US $ are being invested to develop modern airport infrastructure in India. • Aircraft maintenance, pilot training and air cargo services, are attracting huge public and private investments.

Aviation Industry: An Overview • Explosive growth in Indian aviation industry • Growth driven by economic growth, rising incomes, growth in tourism, increasing competition, emergence of low cost airlines, liberal government polices, etc. • Increasing competition and emergence of private players means greater choice for the customer and a high quality of service at competitive pricing. All these factors are poised to generate more and more employment opportunities in the aviation sector.

Aviation Management This program is designed for students who seek careers in • • Airline Management Airport Management

Aviation Management It is designed to build-upon technical training in: Ø Operation of airlines, airports and air-service industries Ø Airport management and security systems Ø Aviation maintenance

Key Learning Areas • Air Transport Industry • Airport Management • Customer Support • Flight Attending Rules. • Cargo Marketing and Management

Careers • Aerospace / Aviation Engineering • Aviation Maintenance • Flight Crew • Civil Aviation Department GOI • Air Traffic Controller • Avionics • Cargo Management • Reservation Sector • Cabin Crew • Operations Executive, etc.

Pharma Management

Pharmaceuticals The focus of a pharmaceutical company is to research, develop, market and/or distribute drugs, most commonly, in the context of health-hcare. The pharma industry includes manufacture of basic drugs, formulations, intravenous fluids and pharma aids like hospital disposables, kits, capsules, etc.

Pharma Industry : An Overview • The Indian pharmaceutical industry is ranked 4 th globally, in terms of sales volume. • It is estimated to be over Rs. 475 billion today. The industry is growing at an average rate of 13% p. a. • 40% of India's Pharma produce is exported. • According to a recent report by Mc. Kinsey, the Indian pharmaceutical industry has the potential to double it’s size by 2010. • Still, the industry is highly fragmented, with more than 24, 000 manufacturing units.

Evolution of Pharma Industry • Life-enhancing discoveries have fuelled growth, triggering a demand for professionally qualified, competent managerial and entrepreneurial talent. • Competition, new products, brand-extensions, clinical trials, expanding market-place with reduced brand loyalty, stringent regulatory issues & price control and rapid changes in technology, are just a few of the challenges that offer opportunities in this sector.

Pharma Management It covers knowledge-base in science, medicine, management, technological concepts and environmental factors involved in processes, from drug-discovery to consumption. Deals with developing skills for decision making, controlling and leading multi-disciplinary activities in a dynamic environment. It trains personnel for medical and research support, in Pharma Companies, CROs, Laboratories and other Research Institutions.

Key Learning Areas : • The Health-Care Industry - Role of Pharma Cos. • R&D • Product Life-Cycle Management • Legal, Regulatory and Ethical Issues • Managing Pharmaceutical Sales • Pharmaceutical Marketing Research

Careers in · Sales & Marketing · Sales Administration • Sales Coordination · Pharma Business Development · Research & Development · Production (Manufacturing) · QA/QC – Validation & Documentation · Logistics & Distribution Network · HRD & Training (Sector-specific) · Exports & International marketing · Medical Equipments (Sales & Service staff)

Career Drug Discovery & Manufacturing Marketing Distribution Wholesaling Retailing Development Investment in R&D to the tune of 1 -2% off Sales Investment in manpowertraining, knowledge, promotional literature Just stock & sales. Credit given by manufacturer. Risk of sales return borne by manufacturers Investment in Plant & Investment in logistics, depots, machinery, auxiliary equipment, inventory building etc.

Infrastructure Management

Infrastructure It is a set of inter-connected structural elements, that provide the framework to support an entire structure. This term is most widely used when referring to roads, airports and utilities. Although they may be developed and operated as private-sector or government-enterprises, these elements may collectively be termed as civil-infrastructure, municipal-infrastructure or simply, public-works.

As per the Indian Economic Survey, Infrastructure includes: (a) Power Generation (b) Coal production (c) Petroleum production: Crude and Refined (d) Cement production (e) Railways: Revenue-earning goods traffic and passenger kilometres (f) Ports: Cargo handled at major ports (g) Civil Aviation: Cargo and passengers handled at airports (h) Roads: Length of roads and length of National Highways (i) Telecommunications: New telephone connections approved (direct exchange lines).

Evolution of Infrastructure Sector • Telecom - Competitive growth • Power - Distribution reforms have commenced • Roads - Success major initiatives taken • Ports - Consolidation in process • Airports/Civil Aviation - Taken off in a big way • Tourism – Positive outlook • Urbanization-being speeded up • SEZs -

Evolution of Infrastructure Sector • The sector is witnessing a boom in all segments - commercial, residential, retail (malls and multiplexes), hotels, airports, railway stations, highways and SEZs, 150 of which we have 150 already. • Crude petroleum, refinery products and electricity generation have constantly registered accelerated growth rates.

Infrastructure Management It deals with the processes necessary for the planning and development of new infrastructure in a cost-effective manner, in maintaining and operating infrastructure for sustainability. A five-part infrastructure management-process includes: (1) Monitoring & Evaluation (2) Planning & Programming (3) Design (4) Construction (5) Operations & Maintenance All are linked through a common Management Information System - MIS

Key Learning Areas: • • Infrastructure planning Infrastructure economics Condition assessment and procedures Infrastructure management systems Optimal maintenance management Reliability of infrastructure systems Asset valuation and utilization Infrastructure planning under risk and uncertainty

C a r e e r s i n • • Project Planning Project Financing Developing Loan-Proposals Loan Processing Credit Sanctioning Progress Monitoring Cost Estimate Preparation Risk Management

Industry Several incentives were announced by the government for boosting investment in infrastructure projects, in core sectors like Roads, highways, water supply, sanitation, solid-waste management systems, projects in airports, sea-ports, inland-ports, industrial-parks, generation & distribution of power, telecommunications, internet service providers and broad-band net-works.

Hospital Management

Hospital Management It is everything from planning, finance; personnel management; materials management; building maintenance; organization of laundry; housekeeping and catering, in a hospital.

Evolution of Hospital Industry • Arrival of technology (Computers & Internet) • Rapid advances in health sciences • Maturing international platform for Telemedicine and Tele-surgery • IT in Healthcare – Govt. objective.

Medical Tourism • According to a recent CII-Mc. Kinsey study on Healthcare, Medical Tourism alone can contribute Rs. 5, 000 -10, 000 crores in additional revenue for tertiary hospitals by 2012 and will account for 3 -5% of the total health-care delivery market. • What India needs to do is to strengthen basic infrastructure like Airports, Power, Roads etc. to support these initiatives.

Healthcare Industry : An Overview • The size of the Indian hospital industry is presently estimated at Rs. 2. 7 trillion. • The industry is growing at an annual rate of 13%. • Private healthcare is likely to double to US$ 35. 7 billion in 2012. • The industry is expected to grow rapidly to reach Rs. 4. 9 trillion by 2012. • According to WHO India needs to add 80, 000 hospital beds each year.

Healthcare Infrastructure…. . In Summation India needs at least 750, 000 extra beds to meet the demand for in-patient treatment by 2012 v India needs at least 1 million more qualified nurses and 500, 000 more doctors by 2012 v To raise this infrastructure, total additional investment of US$ 25 -30 billion is needed by 2012. v Government and international agencies will be able to invest US$ 7 billion only - the rest has to come from private sector v

Hospital Management The primary objective of this course is to train medical and non-medical graduates, to undertake a wider range of administrative and managerial responsibilities, within hospitals & health-care organizations. This will ensure that these organisations are managed professionally and in turn deliver quality healthcare to the patients.

Key Learning Areas Principles of Management Health and Hospital Economics Accounting for Hospitals Marketing of Health Services Hospital Administration Hospital Information System Quality Assurance Hospital and Law Medical Records

Careers Administrator, Director, Executive Director, COO and CEO. Managers in the Healthcare industry would have to be well versed in developing appropriate pricing, branding, and promotional strategies. They would be required to understand the service delivery process and suggest improvements. They must also be familiar with all costs and work towards improving profitability. In addition to traditional hospitals and medical centers, hospital administrators provide leadership for psychiatric and mental health facilities, alcohol and/or drug rehabilitation centers and long term care and nursing home-type agencies.

Media Business Management

M e d i a MEDIA are the print (newspaper, magazines, etc. ) and electronic communication devices (radio and television), used for advertising. The Indian Entertainment & Media industry can be categorized as: • Film Entertainment • Television • Music • Radio • Print (Primarily Newspaper & Periodicals) • Live Entertainment

Media Industry : An Overview • Revenues across the Indian media and entertainment segment are steadily growing by 20 % • The country’s overall ad-spend grew by 23 per cent - equivalent to US$ 4 billion. • TV contributes to over 50% of the industry turnover. Radio and Internet advertising will be the growth drivers in fuutre. • The Indian film industry produces about 1100 films, annually. • According to NASCOM, the Indian Animation industry is expected to touch US$ 25 billion by 2010. • Worth about US$ 1. 8 billion and is expected to grow at a CAGR of 16 % for the next 5 years to reach US$ 3. 8 billion in 2011.

Media Business Management This course offers a unique opportunity to learn the principles of business management as well as the process of developing media products. This course will enable students to specialize in handling media business as a professional manager or a freelancer.

Key Learning Areas • • Brand Management Media Marketing Mass Communication Event Management Film Industry FM Radio Television

Careers in Event Management- to organize and promote events such as award functions, live shows, etc. Production Management- to help in the production of films and serials. Sports Management- to organize sports events. Ideation- to develop ideas for television serials or informative programs, sometimes even documentary films. Celebrity Management- to manage celebrity careers. Research- to authenticate the reality behind films, television and radio programs. Brand Management- to promote methods such as building media partners, etc.

Agri-Business Management

Agri Business In agriculture, agri-business is a generic term that refers to the various businesses involved in food production, including farming, seed supply, agrichemicals, farm machinery, wholesale distribution, processing , marketing and retail sales.

Evolution of Agribusiness

Evolution of Agribusiness

Evolution of Agribusiness

Evolution of Agribusiness

Agri Industry : An Overview Agriculture continues to be the backbone of the Indian economy. • It contributes 25% of GDP • Provides 50% of employment • 69% of population produces all the food and nutritional requirements of the nation • Provides raw materials for some major industries • Accounts for about 14% of exports.

Agri Business Management Commercialization of agriculture calls for specialized production, postharvest management, expansion of processing, transportation & packaging activities & positioning of products both in domestic & international markets. • It also covers : • Improved growing techniques & agricultural machinery • Fertilizer, pesticides, pre- and post- harvest handling • Storage & transportation, packaging and labeling & management. • Technical assistance, preparation of products for exports, overseas marketing issues • Government policy, etc. .

Key Learning Areas • Marketing of Agricultural Inputs • Agricultural Extension & Rural Advantage • Agricultural Development Policies • Economic Environment and Policy • Human Resource Management • Management of Agro-Industrial Projects • Agricultural Output Marketing • Forecasting Techniques and their Application in • Agriculture • Management of Seed Production • International Trade in Agriculture Commodities • Business Development Strategies for Agri-Commodity • Systems • Management of Cooperatives

Careers Banking and credit activities Insurance Farm Management Cooperative Management Land appraisal Packaging and labeling Marketing and sales Storage and warehousing Transportation Farm utilities Custom services & Private businesses

Industry Machinery & equipment Drying & canning operations Meat packing plants Fertilizer & lime Food freezing plants Poultry processing plants Pesticides & herbicides Food processing & Textiles and fibers Fats & oil manufacturing plants Feeds Dairy plants Grain & Lumber mills

Logistics Management

Logistics It is defined as the process of planning, implementing, and controlling cost effective flow and storage of raw materials, in-process inventory, finished goods and related information, from point of origin to point of consumption, for the purpose of meeting customer requirements. On similar lines, supply chain management will mean, the network of organizations involved in the process by which goods are moved from producer to consumer and the counter flow of information, to manage the supply chain as a single entity

The Supply Chain and Logistics industry broadly covers • • freight transportation warehousing packaging customs clearing and forwarding inventory management labeling order processing

Evolution of Logistics Industry With the government giving a thrust to infrastructure by way of national highway projects, expressways, urban renewal plans, and investment in railways and port facilities the implementation of VAT and rationalization of the taxation structure, the logistics industry is poised to grow even faster. Logistics companies are expected to develop large regional warehouses. All major players such as the Container Corporation of India, the Transport Corporation of India, Blue Dart Express, GATI, Shipping Corporation of India and GE Shipping have aggressive plans to seize the emerging opportunities.

Logistic Industry: An Overview • According to estimates, the Indian Logistics industry will be worth Rs. 8 trillion in 2010. • It is expected to grow at an average annual growth rate of 6. 4%. • It contributes around 13% of GDP

Logistics management The objective of this program is to develop graduates, to assume leadership positions in SCM, manufacturing & Service Operations Management. Ideally suited for supervisors, junior level executives and middle level managers

Key Learning Areas • • Management and Business Finance Logistics - Fundamentals and Process Logistics - Strategies and Organization Distribution Management Logistical Systems Operations Research and QT in Logistics Legal Aspects and Import / Export. Information Technology ( Theory & Practical )

Careers • • Freight Forwarding Services Transport Services Warehousing Custom Clearance Cargo Services Manager Courier Manager Logistics Manager Transport Manager

Industry The major industries contributing to the logistics market include : • • Pharmaceuticals and Chemicals Computer Peripherals FMCG Engineering Products Machinery and Automotive Retail Healthcare

Some prominent players in this industry TNT AFL DHL Blue Dart GATI Safexpress Ashok Leyland Agarwal Packers & Movers DTDC First Flight