Technology based Quality Evaluation Instrument for Teaching and Learning: UNISA Library Services 24 August 2011 Dr JC Henning hennijc@unisa. ac. za
CONTENTS • Background • Context – Open Distance Learning (ODL) – Libraries in ODL • Integrated Quality Management and Assurance System • Conclusion
UNIVERSITY OF SOUTH AFRICA
Unisa worldwide influence EUROPE AMERICAS 222 ASIA 386 900 AFRICA 22 000 SOUTH AFRICA OCEANIA 32 291 460 2010 4
UNISA LIBRARY
CONTEXT • UNISA vision: “Towards the African University in the service of humanity” • UNISA 2015 revisited: an agenda for transformation / UNISA 2011 operational plan – 7 Objectives: Library - IR Repository / College Teams / Research space / Regional Libraries • Comprehensiveness – Refers to a range of qualifications represented on the HEQF. These qualifications cater to the diverse needs of students and society from skills based vocational training to advanced theory based research degrees • ODL and enhanced learner services – Postal services – Search services – Online services • International guidelines for distance education libraries – Guidelines on responsibility / Human resources / financial resources
UNISA LIBRARY • • • 9 branches in South Africa and 1 in Ethiopia 2 mobile libraries serving rural areas Services on mobile devices Postal service and e-reserves My. Unisa – Integrated services in courses College Teams 2, 618 920 items 30 000 e-books 62 189 e-journal titles
LIBRARY SERVICE CHARTER • • Purpose – We commit ourselves to quality library and information service to all users. Context – We support of the Unisa Service Charter. Intent – We value your success by providing high quality library and information services. – We strive to be your information partner of choice. – We commit to fast, friendly and efficient information services and resources. – We undertake to serve your information needs. – We believe in mutual respect. Our pledge. – We want to be your preferred information partner.
INTEGRATED QUALITY MANAGEMENT AND ASSURANCE • Statutory responsibility – HEQC – Responsibility to deliver high quality learning experiences & responsive to ODL requirements – Define ODL quality criteria and set relevant standards – Monitor and evaluate quality of modules – Unisa PQM large numbers of modules – resources, turnaround time frames & paper based • Integrated Quality Management and Assurance Framework (IQMAF) – Supportive environment to define expectations and standards
INTEGRATED QUALITY MANAGEMENT AND ASSURANCE (2) • Quality Evaluation Instrument (QEI) – Teaching and Learning as phase 1 – Comprehensive Technology enhanced / innovative web enabled system – Aligned with curriculum / module development cycle to effect continuous improvement strategies – Provide strategic information for the PQM and curriculum renewal exercises. – Evaluate student’s total learning experience, ensuring ODL quality of the design development and delivery of approved modules – Principles of HEQC and Nadeosa
QEI TEACHING AND LEARNING • Objectives – Integrated – evaluate whole learning experience (systems driven ODL) – all areas in value chain – Integration and alignment – institutional frameworks and policies – Accommodate wider range of approved modules – Impact on improvements to the design, development of learning materials and delivery timely – Evaluate quality directly rather than satisfaction through a participatory and stakeholder driven approach – Ensure indicators are underpinned by internationally recognized ODL standards
QEI TEACHING AND LEARNING • Advantages – Quality surveys in shorter period by simulating stakeholder interviews such as participating in a quality audit interview of programme review process – Produce equivalent and triangulated outcomes in more cost-effective manner – Reduce resourced required from a paper-driven process (large part or review is automated and reports generated through web-based technologies – Capacity to facilitate the review of all modules within a given seven-year cycle in a manner that provides quality inputs to curriculum renewal cycles
QUALITY EVALUATION INSTRUMENT: TEACHING AND LEARNING • Dimensions to ensure quality service in ODL – Planning resource allocation and quality management – Design and development of learning material – Delivery of quality learning experience
CRITERIA AND STANDARDS • Criteria – Aligned with HEQC and NADEOSA • Standards – Identify current processes, systems, policies, procedures and services – Define quality criteria, standards and translate into quality assurance statements – Consult and validate – Weightings per criteria and stakeholder groups – Evaluation process and reports
STAKEHOLDER GROUPS Weightings to three evaluation areas and four stakeholder groups: pair-wise comparison analysis
LIBRARY QUALITY ARRANGEMENTS • Unisa Library Quality Committee – – Oversee, coordinate and monitor quality assurance Implementation of the Library Quality Improvement Plan Preparations for quality assurance reviews Task analysis of library business processes • Integrated in Unisa Quality Evaluation Instrument – Library Quality Assurance Framework – Quality standards for each segment that contributes to Teaching and Learning
THANK YOU / QUESTIONS
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