TECHNICAL SUPPORT SECTION UPDATE Presented by: Cheryl Wyatt TECH SUPPORT MAILBOX n. DCIS MANUAL n. NEW DOC CODES n. WHAT IS HELP DESK n
TECHNICAL SUPPORT MAILBOX ADDRESS: DOSDOC_TECH_SUPPORT@STATE. DE. US n THE MAILBOX WILL BE MONITORED BY THE TECHNICAL SUPPORT STAFF FROM THE HOURS OF 7: 30 A. M. THRU 5: 00 P. M. n PLEASE TYPE THE PRIORITY OF THE REQUEST IN THE SUBJECT LINE. n THE EMAILS WILL BE PROCESSED BY PRIORITY. n A REPLY TO THE EMAIL WILL BE PROMPTLY RETURNED BY ONE OF THE TECHNICAL SUPPORT STAFF.
DCIS TRAINING MANUAL n n DEVELOPED AS A QUICK REFERENCE TOOL GENERAL INFORMATION HELPFUL HINTS COMPREHENSIVE LIST OF DOCUMENT AND CERTIFICATE CODES
NEW DOCUMENT CODES n n n 0250 R IS TO BE USED WHEN FILING A MERGER WITH A RESTATED ATTACHED AND A RESTATED IS NOT BEING FILED SIMULTANEOUSLY. 0251 R IS TO BE USED WHEN FILING A MERGER WITH A RESTATED ATTACHED THAT IS AMENDING THE STOCK AND THE RESTATED IS NOT BEING FILED SIMULTANEOUSLY. WHEN PRINTING A 8100 X CERTIFICATE, THE ABOVE CODES MAY BE SELECTED AS THE MOST RECENT RESTATED CERTIFICATE.
WHAT IS THE HELPDESK? In 1994, the Division of Corporations created a position that would be a contact to help take the load off of our Supervisors. And so, the Help. Desk was born. Over the past 10 years, though the purpose of the Help. Desk has not changed, the number and type of phone calls received has. The question remains, “What is the Help. Desk and when should I call? ” The Help. Desk SHOULD be contacted for: n n n Upgrading requests Putting comments in workflow to suspend for a new document. Rejecting documents or requests that have not been completed. Correcting information on DCIS that was inputted incorrectly Initial contact or notification of 1 and 2 hour orders that are being sent to the Division when you can not reach a manager. For assistance in determining the CSR contact person.
The Help. Desk SHOULD NOT be contacted for: n n Documents that are already filed that you want to replace – contact a Manager Printer or computer problems (If it says contact the Help. Desk, it is referring to the DTI Help. Desk – or Tech Support depending on your connection. ) Wrong document codes on DCIS – contact Tech Support Inquiries on items that you have already had contact with a CSR representative. Contact that representative. Hopefully, this will help streamline your calls so the issue can be resolved in a prompt and efficient manner.
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