Teaming for Success The W. C. Bradley Company Combines Functional and Technical Teams for Effective Implementation, Optimization, and Support
WCBradley Co. Home Leisure Group Char-Broil Bradley Direct Lamplight Grill Lovers Tiki Martin Rhino Van Staal Developers & Investors Zebco PGA Tour Stop WCB Real Estate New Braunfels Smoker Company Lew’s Thermos Oklahoma Joe’s Quantum WCBradley Co.
ORACLE HUMAN RESOURCES Bradley Char-Broil New Braunfels Smoker Company Direct Lamplight Lew’s Grill Lovers Tiki Martin Zebco Thermos Rhino Oklahoma Joe’s Van Staal Quantum WCB Real Estate WCBradley Co.
ORACLE FINANCIALS Char-Broil Bradley Direct New Braunfels Smoker Company Lew’s Grill Lovers Martin Zebco Thermos Rhino Oklahoma Joe’s Van Staal Quantum WCB Real Estate WCBradley Co.
ORACLE MANUFACTURING Char-Broil New Braunfels Smoker Company Lew’s Martin Zebco Thermos Rhino Oklahoma Joe’s Van Staal Quantum WCBradley Co.
1996 Char-Broil Highly successful WMS Implementation Project So. . . Kicked Off ERP Selection Project to Address Key Business Issues: • Aging Mainframe Legacy Systems • Y 2 K Concerns • Support Emerging Acquisition Strategy Selected Oracle and Formed Implementation Project Team
PRE INFORMATION SYSTEMS DEPARTMENT STRUCTURE • Legacy System - Developed in RPG, COBOL, CICS • Hardware - IBM mainframe • Applications Development, DBA, and Mainframe Administration Groups • 12 Developers provided all functional and technical applications support • No team members devoted specifically to functional support
INFORMATION SYSTEMS DEPARTMENT STRUCTURE CURRENT STRUCTURE • Applications Development, Web Development, DBA, Infrastructure, Business Intelligence, and Functional Teams • Apps Support Team Structure Now Consists of 5 Developers and 7 Business Applications Consultants
ADVANTAGES OF CURRENT STRUCTURE Business Units Functional Team Development Team 01100011101 • Functional Team is front line support and interprets for both groups, using business experience and analysis skills to spec development requirements • Developer role is modified so technical team can focus on technical development • Each group operates within their core strengths • More effective delivery of: • Customized forms and reports • Systems optimizations • Business process and configuration changes • Leverages combined institutional knowledge of functional and technical teams
CHALLENGES OF CURRENT STRUCTURE • Educating Functional Team on technical capabilities and technology tools. • Changing developer mindset. Less direct involvement with business unit customers and not taking calls directly. • Continually demonstrating value to business units. • Outsourcing vs in-house support.
KEY ACCOMPLISHMENTS • 1998 “Phased Big Bang” MFG and FIN Applications, R 10. 7 SC 14 Months, Full Consulting Support • 1999 Implemented Oracle HRMS R 11. 03 6 Months, Full Consulting Support • 1999 Implemented R 11. 03 MFG and FIN at New Braunfels 6 Months, Minimal Consulting Support • 2000 Upgraded Columbus-Based Businesses to R 11. 03 4 Months, Minimal Consulting Support • 2001 Implemented R 11. 03, Red Prairie WMS, Small Parcel Fulfillment Systems at Zebco 4 Months, No Consulting Support • 2002 Implemented Portal Applications – Web Customers & Web Suppliers 4 Months, No Consulting Support • 2004 Implemented Oracle HR at Lamplight and Zebco 1 Month, No Consulting Support
Questions?
ABSTRACT Businesses face a multitude of challenges when it comes to optimizing the use of ERP systems. An effective means of addressing those challenges is to closely couple functional and technical support teams. By doing so, organizations can realize more rapid definition and deployment of solutions in support of their systems requirements. The WCBradley Company of Columbus, Georgia established such an organizational structure within its IT department at the inception of its Oracle applications implementation project in 1997. Since going live, functional and technical teams have paired up to deliver hundreds of business process and development solutions to a growing number of customers from manufacturing and administrative divisions alike. The combined team now supports over 500 Oracle users at a number of business units on three production instances. Oracle Apps History: 1997 - Formed implementation team 1998 - Implemented R 10. 7 for Char-Broil and other Columbus based business units 1999 - Implemented R 11. 03 for New Braunfels Smoker Company in New Braunfels, Texas 1999 - Implemented HR on separate instance in Columbus 2000 - Upgraded Columbus Instance to R 11. 03 2001 - Replaced existing systems at Zebco with Oracle apps R 11. 03, DM+ WMS, and RDC 2003 - Implemented additional organizations and business unit on Zebco instance 2004 - Implemented Portal Applications 2004 - Implemented Oracle HR at Lamplight and Zebco We will share a brief history of our Oracle experience to date, and field questions from participants.
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