Team 4 SIGHT Knowledge Management Platform for Enhancing

Team 4 SIGHT Knowledge Management Platform for Enhancing the Instructional Technology (IT) Program at Visionary University (VU) Final Assignment IT 7420 Wayne State University Detroit, MI 1

4 SIGHT The Team • Kimberly Donaldson – Decision Trees • Jeffery Mosley – Flowcharts • Daniel O’Reilly – SME Review • Richard Zahodnic – Concept Map 2

4 SIGHT Project Overview • The Strategic Planning Committee (SPC) of Visionary University is updating their Instructional Technology Program • Visionary University students have provided improvement recommendations via survey • Specific Goals are: – Assure Alignment btw 4 Sight and the SPC – Create a Knowledge Sharing Mechanism – Define the Project Knowledge Domains – Capture SME Knowledge and Experience 3

4 SIGHT Marketing Strategy • Instructional Content Enhancements – Potential to Stimulate New Research – Encourage Communications btw all Stakeholders – Potential to Increase the Stature of the IT Program • Student Service Enhancements – Identify Students and Key Stakeholders – Potential to Enhance Employment Potential • Environment/other Stakeholder Enhancement – Opportunity to Bridge Knowledge – Opportunity to leverage other resources Strategy is designed to Promote Excellence and Program Buy-in 4

4 SIGHT Limitations • This is a contrived project – All Knowledge constructs and tools are plausible, but may not have specific SME review • Decision Support Tools were created separately, but have synergistic or debilitating effects – These “effects” may negate require alternate decisions taken in the fuller context of the project • The time limit for this project did not allow for the full expansion of the embedded knowledge constructs 5

4 SIGHT KM Platform Overview • Concept Map is the interface for all project knowledge • Decision support tools were developed for the candidate concept components for enhancement • SME review was accomplished for much of the concept content. More detailed analysis follows – Instructional Content – Student Services – Environment/other Stakeholders 6

4 SIGHT Concept Map • Description – Structure – Color • Resource & Links Loaded • Project Interface 7

4 S I G HT Tacit and Explicit Knowledge • Explicit Knowledge – Environmental scan – Student survey – WSU as example • Tacit Knowledge - Environmental scan - Collective input from team from WSU experience - SME 8

4 SIGHT Decision Trees • Quandary Tools were used to develop the trees • 4 Sight actually derived process flowcharts before creating the decision trees – Flowcharts created using team tacit knowledge – Trees and charts verified by SME explicit knowledge review 9

4 SIGHT Process Flowcharts • Provided initial direction and process definition for the team – Developed using MS Word – Used mostly tacit, with some explicit knowledge for development 10

4 SIGHT SME Feedback • Program assessment – perform Environmental Scan : Fortune 100, Prof Assoc. Re: Instructional Content • Professional Practitioner vs. Theorist/Academician-oriented. • As industry needs identified, content developed to meet demand. Re: Student Services • Go beyond classroom to enhance student experience, institution prestige. • Encourage/support cooperative activities with customers including involvement in research work, competition for scholarly awards, active involvement with industry/professional groups. 11

SME Feedback (cont. ) Re: Environment/other Stakeholders • Align strategy with customer needs. • Stakeholders needs drive program needs. • Other Comments – Tacit knowledge particularly valuable here. – Stakes relatively high, change relatively slow. – SME input can facilitate buy-in 12

4 SIGHT Final Thoughts • Brainstorming the initial Concept is value added for team buy-in • The Final Project was very involved • The usefulness of the Decision Trees was not readily apparent • Collaboration was key to the Project success • A valid Knowledge Platform would require a lot more resources 13