Task 4. 1 Business English Letter Inquiries and Replies
Contents Business English Letter 1. Aims and Requirements 2. Teaching tasks 3. Useful sentences & Homework
Aims and Requirements Business English Letter • In this task, students are required to grasp as follows: • 1. Know how to make enquiry orally • 2. Know how to write a letter of enquiries and replies. • 3. How to write letters of general enquiries and replies. • 4. How to write a letter of specific enquiries and replies. • 5. Grasp some words, expressions and typical sentences on this topic. • 6. Master some negotiation strategies
Teaching tasks Business English Letter • Task 1. Learn some basic knowledge of enquiry • Task 2 Learn some dialogues and letters of making enquiry and its replies, master how to write. • Task 3 Learn some negotiation strategies. • Task 4 Useful words, expressions and sentences • Task 5 Practice
Task 1. Learn some basic knowledge of enquir Business English Letter Types of enquiry • Inquiry consists of general inquiry and specific inquiry. A general inquiry refers to the general information of all the products asked by the buyer to the seller. A product catalogue and a price list may be inquired by the buyer. A specific inquiry is the specific information asked by the buyer for a specific product or several specific products on specific terms.
Business English Letter Inquiry letter requirements: • Brief, specific, clear and to the point; • Replies for an inquiry require: prompt and courteous and cover all the information asked for. • Importance: it is the first period of a successful business; take care of each detail with quick and correct response.
Specimen Letters: General Inquiry Business English Letter • Dear Sir or Madam, • We know your company and products from alibaba. com. We are importer of kites in England, we have examined your website and have interests to your advertised kites. It is appreciated to get a price list and catalogue in details for all kites related. • Thanks for your quick response. • • Best regards Kiteman Company E-mail: kiteman@kiteman. com
Writing skills Business English Letter How did you know the information Your products interested Type of our company Line and products General ideas of price list and catalogue Samples requirement Other details you want to know Wishes
Specimen Letters: Specific Inquiry Business English Letter • • Dear Sir, We have been enquired by our client for Hydrogenated Castor Oil. You therefore, please quote your most competitive price at C&F Kuwait for 20' FCL. Send us also the related specifications. Inform us also your standard packing size and shortest delivery period, country of origin. Payment will be 100% an irrevocable L/C at sight. We would be most grateful if you could send us your firm offer immediately. If your price meets our client's satisfactory, then the order will be placed with you on regular basis. Look forward to receiving your offer by return. Best regards,
Specimen Letters: Reply to inquiry Business English Letter • Dear Sirs, • We have received your letter of March 13 enquiring about the possibility of selling your men’s Shirts, Hubao Brand in our market. • • In reply, we wish to inform you that we are well-connected with major dealers in the line of textiles. There is always a ready market here for men’s shirts, provided they are of good quality and competitive price. Therefore, it will be appreciated if you will let us have your best firm offer, preferably by fax, and rush us samples by airmail. If your shirts agree with the taste of our market, we feel confident of placing a trial order with you. • Please give this enquiry your prompt attention. • Yours faithfully
Writing skills Business English Letter Reply to generally inquiry Thanks Reply each point of the inquiry Quick response ASAP Wishes Contact information Reply to Specific inquiry Thanks Reply each point of the inquiry clearly Quick response ASAP Wishes Contact information
Task 3 Learn some negotiation strategies. Business English Letter How to use polite and correct language in international business negotiations? • Change the commanding tone into requesting tone, that is, the imperative sentence into general question with the word “will” or “would” at the beginning • Use the past subjunctive form • Use mitigation and avoid overemphasizing your own opinion and irritating your partner • Use the words or expressions with the meaning of joy, thanks and regret.
Task 4 Useful words, expressions and sentences Business English Letter • Words and expressions • 1. general inquiry 一般询盘 • 2. specific inquiry 具体询盘 3. dealer 商人 4. quotation 报价 5. sales department 销售部 6. purchase 购买 7. enquiry 询价 8. quote 开价 9. sample 样品 10. a long-term contract 长期合同
Business English Letter • Useful sentences • If your prices are favorable, I can place the order right away. 。 • 2. When can I have your firm C. I. F. prices, Mr. Li? We’d rather have you quote us F. O. B. prices. • Would you tell us your best prices C. I. F. Hamburg for the chairs? • Will you please tell the quantity you require so as enabling us to sort out the offers? We’d like to know what you can offer as well as your sales conditions. • How long does it usually take you to make delivery? Could you make prompt delivery?
Task 5 Practice Business English Letter Oral Practice: Make a dialogue according to the following situations and requirements: • You are a buyer of computers with a large quantity. Now you are enquiring for a low price and discount.
Business English Letter • Writing practice: Write a letter according to the following information. • 敬启者： • 我方在“国际交易会”上看到了贵方的产品，并对贵方的金属 箱以及各类刀具颇感兴趣。 • 请贵方按随函附上的清单中的项目向我方报来贵方的最低价， 并同时告知最早交货日期、付款方式以及定期购买折扣。 • 早日赐复，不胜感激。 • 谨上
Business English Letter • The End • Thank you!
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