Systems Proposal Presentation Information System Analysis Team May

Systems Proposal Presentation Information System Analysis Team May 27, 2004 Laila Almounaier – Irene Chin – Graham Ford – Tina Norman Ryan Prins – Aaron Smith – DT Tran

Overview n n n n Client Description Interview Process Analysis Problem Statement Alternatives Recommendation Q&A

Client Description Council on American-Islamic Relations (Seattle Chapter) Nonprofit organization n Mission Statement n n To promote an accurate image of Muslims and defend their rights in the United States. Recently formed chapter n Currently have one paid employee n Five board members n Many community volunteers n

Why CAIR-Seattle? Member of ISAT is a member and volunteer n The need to solve undefined problems n Branch was recently established n n Small systems infrastructure in place Flexible scheduling with client n Project was feasible n

Analysis of Current System Data Collection n Information Problems n Problem Statement n Data Flow n Organizational Chart n

Data Collection n Interviews Types of questions and responses n Duration n Locations n Survey and Questionnaire n Secondary Data n Annual Report n Website n

Information Problems n n n Data collection Data redundancy Information access Information storage and archiving Information dissemination n n n Information accuracy Lack of human resources Lack of standards in data gathering Inadequate training Process inefficiencies Lack of a data recovery system

Information Problems n n n Information accuracy n Inadequate training n Lack of a data recovery system Data redundancy Information access

Problem Statement n Our Focus: n n How CAIR-Seattle’s existing software applications interact and how the information stored in those applications relate. Why this is important Inability to track members n Inefficient use of time n Incomplete tasks n Difficult data analysis n

Analysis Data flow n Organizational chart n

Solution Alternatives Status-quo n Quick. Books n Salesforce. com CRM n Nonprofit. Books Office n

Alternative #1: Status-quo Keep current system in place n Main Cost n n n No improvement on problems Main Benefit n System is familiar to users

Alternative #2: Quick. Books n n n Implement a new version of Quick. Books Implement phone logging/tracking system Main Benefits n n n Better data sharing between members Centralized information repository Main Costs n n New procedures to learn New hardware and software purchases needed

Alternative #3: Salesforce. com n n Online Customer Relationship Management (CRM) package Main Benefits n n n Free for nonprofit organizations Online hosted service Main Costs n n Drastically different from current system Switching cost

Alternative #4: Nonprofit. Books Office n n Online Customer Relationship Management (CRM) package Main Benefits n n Similar interface to current Quick. Books software Can be accessed through the internet Rich feature set Main Costs n n New hardware/software costs Switching cost

Our Recommendation n Alternative #2: Quick. Books Pros n Cons n Implementation Costs n Phases of Implementation n

Pros of Recommendation Improved data management n Improved communication n Improved task management n Central repository of data n Reduced data redundancy n Simple data backup n

Cons of Recommendation New Software Needed n Hardware Must be Purchased n Training Will Need to be Provided n

Costs of Implementation n Software Purchases n n Hardware Purchases n n Total: $1, 439. 16 Total: $1834. 85 Training n Total: $199. 95 One Time Purchases Total: $3, 473. 86 n Backup Media n Total: $30. 88 (Annually)

Implementation Phases n Phase 1 (2 – 3 weeks) 1. n Phase 2 (1 week) 1. 2. 3. 4. n Application / Procedural training Phase 4 (2 – 4 weeks) 1. 2. n Network setup Computer installation Software installation Backup of old system data Phase 3 (1 – 2 months) 1. n Hardware / Software purchases Data migration Audit data Transition complete

Thanks To Council on American-Islamic Relations (Seattle Chapter) n Michaela Corning n Mohammad Bilal Khan n Rami Al-Kabra n

Q&A n Questions?