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Sustainable Development United Nations, Economic and Social Council Economic Commission For Europe Committee On Sustainable Development United Nations, Economic and Social Council Economic Commission For Europe Committee On Environmental Policy Working Group on Environmental Monitoring and Assessment (Fifth Session, 2 -3 June, 2005) Environmental Management & Communication with Stakeholders At Ricoh Group 2 June, 2005 Kenji Tanaka General Manager Environmental Sustainability Development Office Corporate Environment Division Ricoh Company, Ltd. 5. 30. final version

Sustainable Development Ricoh Group General Information 1. 2. Main Products Solutions Provider including manufacturing Sustainable Development Ricoh Group General Information 1. 2. Main Products Solutions Provider including manufacturing & marketing office equipment , founded in 1936. Leading the sales of Digital Multifunctional Office Copier Sales in Europe, US, Asia/Pacific, and Japan ・Multifunction Equipments in both Black & White (B/W) and Full Color (F/C) Copier-based networkable digital systems that copy, print, fax & scan 3. Consolidated in FY 2004 as of 31 March, 2005 - Net Sales: 1, 814, 108 Million (US$ 17. 3 Billion) - Net Income: 83, 143 Million ・Laser printer in both B/W and F/C (US$ 792 Million) - Number of Employees: 75, 000 - Number of group companies in consolidated financial statements : 381    US$=Japanese Yen 105

Sustainable Development Ricoh Group Brands Ricoh Group markets products under 6 group brands shown Sustainable Development Ricoh Group Brands Ricoh Group markets products under 6 group brands shown to our customers worldwide. RICOH GROUP

Sustainable Development Ricoh Global Network: 381 companies -Main sales/service sites Ricoh UK Products Ltd. Sustainable Development Ricoh Global Network: 381 companies -Main sales/service sites Ricoh UK Products Ltd. Marketing and Other Operations R&D and Manufacturing Facilities Ricoh UK Ltd. NRG Group PLC NRG Group UK Limited Lanier United Kingdom Ltd. Midland Copying Consultants Limited NRG Svenska AB Sindo Ricoh Co. , Ltd NRG Scandinavia A/S Ricoh European Digital Solution Center This is N. J. 州 (RC) (and this is Boston!) NRG Gestetner Ireland Limited GR Advanced Materials Ltd. Ricoh Wellingborough Products Ltd. Savin Corporation Ricoh Electronics, Inc. Tustin Plant Santa Ana Plant Irvine Plant Ricoh Canada Inc. Ricoh Industrial de Mexico, S. A. de C. V. Ricoh Innovation, Inc. Ricoh Corporation Office solutions and systems Development Group Ricoh Mexicana, S. A. de C. V. Lanier de Guatemala, S. A. Lanier de EI Salvador, S. A. de C. V. Lanier de Costa Rica, S. A. Lanier de Panama, S. A. Gestetner S. A. Lanier de Chile, S. A. Number of countries and regions where the Ricoh Group engages in business activities: 44 countries Number of marketing/after-sales service companies: about 100 Number of marketing/after-sales service bases: about 1, 400 Number of R&D and production bases: 44 Number of the Group employees: 74, 600 people *Branches + affiliates + after-sales service bases Ricoh Corporation NRG America’s Regional International Headquarters Limited Ricoh Finance Corporation Lanier Worldwide, Inc. Lanier Ricoh Electronics, Inc. España S. A. Georgia Plant Ricoh Latin America, Inc. Lanier Dominicana, S. A. NRG Distribution Corporation Lanier Puerto Rico, Inc. Gestetner S. A. Gestetner Colombia S. A. Lanier Colombia, S. A. Ricoh España S. A. NRG Group Spain S. A. Gestetner do Brazil S. A. Ricoh South America Distribution Center S. A. Ricoh Latin America Distribution Center S. A. Gestetner Limitada Ricoh Argentina S. A. Ricoh Norge A. S. Ricoh Deutschland Gmb. H Ricoh Finland Oy NRG Deutschland Gmb. H Mitsui-Ricoh CIS Ltd. Lanier Deutschland Gmb. H Ricoh Europe B. V. & Co. KG Ricoh Polska Sp. zo. o. European Regional Headquarters Ricoh Nederland B. V. Ricoh Finance Industrie France S. A. Nederland B. V. Kulk & Kramaer Ricoh France S. A. Kantoorsystemen B. V. NRG France S. A. NRG Benelux B. V. Rex-Rotary S. A. Lanier C. V. Gestetner NRG Belgium S. A. (Israel) Limited Lanier Belgium N. V. /S. A. Lanier Ita. Iia, S. p. A Ricoh Hungary Kft. Ricoh Austria Gmb. H Lanier Bürosysteme Gmb. H&Co. KG Ricoh Italia S. p. A. NRG Italia S. p. A. Lanier Italia S. p. A. NRG Gestetner South Africa(Pty)Ltd. Lanier(Schweiz) AG. Ricoh Electronic Technology LTD. (Beijing) Ricoh China Co. , Ltd. China Headquarters Ricoh Electronic Technology Ltd. (China) Shanghai Ricoh Facsimile Co. , Ltd. Ricoh International(Shanghai)Co. , Ltd. Ricoh Software Technology(Shanghai)Co. , Ltd. Ricoh Company, Ltd. Ricoh Group Headquarters Taiwan Ricoh Co. , Ltd Ricoh Hong Kong Ltd. Ricoh Asia Industry Ltd. Ricoh Component(H. K. )Ltd. Gestetner China Ltd. Ricoh Philippines, Ricoh Elemex(H. K. )Ltd. Inc. Ricoh International Logistics(H. K. )Ltd. Ricoh Eleme Office Machine(H. K. )Ltd. Ricoh Microelectronics(H. K. )Ltd. Ricoh Asia Industry(Shenzhen)Ltd. Ricoh Asia Pacific Pte. Ltd. Ricoh Dianzhuang (Shenzhen)Electronics Co. , Ltd. Asia Pacific Regional Headquarters Dongguan Ricoh Eleme Office Machine Co. , Ltd. Ricoh Singapore Ricoh Australia Pty, Ltd. Pte. Ltd. Hanimex Pty, Limited Rabbit Photo Holdings Ltd. Ricoh Malaysia Sdn. Bhd. Ricoh Thailand Ltd. Ricoh India Limited Gestetner(India)Limited Lanier(Australia) Pty. Ltd. Ricoh New Zealand Limited Hanimex(NZ)Limited Camera House Limited Viko New Zealand Limited

Sustainable Development Ricoh Global Network (Marketing and Other Operations) Ricoh Europe B. V. (European Sustainable Development Ricoh Global Network (Marketing and Other Operations) Ricoh Europe B. V. (European Regional Headquarters) Ricoh Company, Ltd. (Ricoh Group Headquarters) Ricoh Corporation (America’s Regional Headquarters) Ricoh Asia Pacific Pte. Ltd. (Asia Pacific Regional Headquarters) Ricoh (China) Co. , Ltd. (China Headquarters)

Sustainable Development Ricoh Global Network (R&D and Manufacturing Facilities) Shanghai Ricoh Facsimile Co. , Sustainable Development Ricoh Global Network (R&D and Manufacturing Facilities) Shanghai Ricoh Facsimile Co. , Ltd. Ricoh Electronics, Inc. Ricoh UK Products Ltd. Ricoh Gotemba Plant Ricoh Dianzhuang (Shenzhen) Elecronics Co. , Ltd. Ricoh Innovations, Inc. Ricoh Industrie France S. A. Ricoh Research and development Center

Sustainable Development Ricoh’s Corporate & Management Philosophy Corporate Philosophy Love your neighbor Love your Sustainable Development Ricoh’s Corporate & Management Philosophy Corporate Philosophy Love your neighbor Love your country Love your work Management Philosophy Our Purpose To constantly create new value for the world at the interface of people and information Our Goal To be a good global citizen with reliability and appeal Our Principles To think as an entrepreneur To put ourselves in the other person’s place To find personal value in our work

Sustainable Development The basic concept of “Corporate Sustainability” Environment Triple bottom lines Society Economy Sustainable Development The basic concept of “Corporate Sustainability” Environment Triple bottom lines Society Economy Sustainable development

Sustainable Development Information Disclosure based on Triple Bottom Lines Environmental Responsibility Social Responsibility Financial Sustainable Development Information Disclosure based on Triple Bottom Lines Environmental Responsibility Social Responsibility Financial Responsibility ay d tod g te tribu meetin Dis his for t Ricoh Group has three types of 2004 Sustainability Reports. 9

Sustainable Development Ricoh Group Environmental Principles (Revised in October, 2004) Basic Policy As a Sustainable Development Ricoh Group Environmental Principles (Revised in October, 2004) Basic Policy As a global citizen, Ricoh group is obligationconscious of environmental conservation. In addition, we strive to honor our environmental responsibilities and concentrate group-wide efforts in environmental conservation activities, implementation of which we believe to be as significant as our business operations.

Sustainable Development Three Steps toward Environmental Management Driven by others Passive Stage Purpose Concept Sustainable Development Three Steps toward Environmental Management Driven by others Passive Stage Purpose Concept Activities Tool Management Conservation Pro-active Stage Outside Pressure ・Regulations ・Competition ・Customers Mission as a global citizen ・Autonomous responsibility ・Autonomous planning ・Autonomous activity Passive activities following legal regulations, competition and customers 1. High goals reduce environmental impact proactively 2. Raise awareness of all employees Responsible Stage Environmental conservation and profit generation are inseparable for continuance. Environmental conservation activities =QCD achievement activity Ex) Reduce the number of parts Reduce the number of processes Improve the yield & working rates 1. ISO 14000 series 2. LCA (Environmental impact information system) 3. Environmental volunteer leader development system 1. Strategic management by objectives 2. Environmental accounting We are in transition to this stage.

Sustainable Development Ricoh’s Approach for Environmental Management ・To continue effective environmental activities, integrate environmental Sustainable Development Ricoh’s Approach for Environmental Management ・To continue effective environmental activities, integrate environmental activities into corporate management while improving economical value ・To remain as a leading corporation in 21 st century, respond to potential expectations of society for environmental responsibility = Ricoh’s Approaches = 1. Grasp of Environmental Impact and Its Reduction ・Environmental Management System (EMS) ・Environmental Management Information System 2. Grasp of Economical Rationale ・Environmental Accounting 3. Incentives for Motivation ・ Strategic Management by Objectives (SMO) Environmental target is one of business targets to achieve like revenue/profit and others. 4. Improvement of Employee Awareness ・Environmental Education, Environmental Volunteer Activities, Acquisition of ISO 14001 Certification, Activities toward Zero Waste 5. Environmental Communication and Partnerships ・Sustainability Report, Home Page ・Partnership with Customers (Disclosure of Product Information, Office Solutions) ・Partnership with Parts Manufactures ・Environmental Social Contribution For more detail, please refer to 2004 Sustainability Report distributed.

Sustainable Development Ricoh Group EMS See Page 20 of Ricoh Group 2004 Sustainability report. Sustainable Development Ricoh Group EMS See Page 20 of Ricoh Group 2004 Sustainability report. - Same understanding from the top management to all employees - Constructing Environmental Management Systems (EMS) in all business sites globally and acquisition of ISO 14001 in all sites. No. of sites with ISO 14001 (As of April 15, 2003) - First acquisition in Ricoh Gotemba plant in 1995 (ISO/DIS 14001) Regions Production or Non-production sites Japan Production sites 21 Non-production 704 Production sites 21 Non-production 144 Other than Japan Total 890 sites No. of sites in Ricoh group 890 (100%)

Sustainable Development EMS by Suppliers to Ricoh Group No. of EMS Established in Ricoh Sustainable Development EMS by Suppliers to Ricoh Group No. of EMS Established in Ricoh Group Suppliers For green procurement guidelines, visit our H. P; http: //www. ricoh. com/environment/guideline/index. html 79 As of May 1, 2003 Total in Region 87 203 329 391 See Page 25, 50 -52 of Ricoh Group 2004 Sustainability report.

Sustainable Development Achieved Zero Waste to Landfill All Over the World Including all world Sustainable Development Achieved Zero Waste to Landfill All Over the World Including all world manufacturing sites, 271 major sites have been in Zero Waste to landfill, as of March, 2005 See Page 57 -60 of Ricoh Group 2004 Sustainability report. Ricoh Electronics, Inc. California  Mexico  Georgia Ricoh UK Products Ltd. 2001/09 2001/03   2001/03     2000/12 Ricoh Industrie France S. A. 2000/06 Japan 2001/03 Ricoh Asia Industry (Shenzhen) Ltd. 2002/03 Sample in Resource Conservation Taiwan Ricoh Co. , Ltd. 2003/03

Sustainable Development Achieved Zero Waste to Landfill in USA Zero Waste to landfill in Sustainable Development Achieved Zero Waste to Landfill in USA Zero Waste to landfill in Ricoh Electronics, Inc. ・Difficult points in particular: Difference in culture and customs ・Pleasurable like a game ・Motivation All employees to be concerned - Employee family photos are put on the panel of waste sorting area. - Family are watching employees’ activities (Georgia) “Zero Hero” comes from Zeron Planet to promote environmental activities into space with supporting members (Georgia) - Displaying declaration of commitment of all employees (California) Activities of Zero Waste to landfill resulted in improving company competitiveness, for instance, a great time reduction for all employees to completely understand a top policy in addition to improvement of employee participation willingness and yield of production.

Sustainable Development 17 Chemical Management 14 th Medium-term Management Plan 2002 2003 2004 15 Sustainable Development 17 Chemical Management 14 th Medium-term Management Plan 2002 2003 2004 15 th Medium-term Management Plan 2005 ● PVC ●Lead and its compounds ●Hexavalent chromium and ●Hexavalent its compounds ●Cadmium and its compounds Ro. HS Directivecontrolled ●Mercury and its compounds substances ● PBB ● PBDE ● TBTO ● TBT, TPT Substances Phased Out in the 14 th Medium-term Management Plan of the Ricoh Group    New models launched or to be launched since January 2005 are in compliance with Ro. HS requirements. Current models in sale will be the same by June 2006. See Page 48 -52 & 61 -64 of Ricoh Group 2004 Sustainability report. , or visit our H. P. ; http: //www. ricoh. com/environment/guideline/02. html Implementation of European Ro. HS Directive : July  Banned substances on use in Ricoh Banned ●Asbestos ● PCB ● PCN ● PCT ● Paraffin chloride ● HFCs, PFCs, SF 6 ●Ozone depleting substances 2006

Sustainable Development Concept of Environmental Impact Information System See Page 29 -30 of Ricoh Sustainable Development Concept of Environmental Impact Information System See Page 29 -30 of Ricoh Group 2004 Sustainability report. Information on Environmental Impact of each Product throughout its Life Cycle Energy and Resource Utilization Component manufacturing Assembly Logistics, Sales Collection, Recycling, Disposal Use, Maintenance Exhaust to the air, Discharge to the water and the soil, and Efflux to the other environment Global CO2       CO2      CO2(Use of power  Warming  HCFCs, HFCs       and paper by product) CO2 Air    NOx、SOx   NOx、SOx       NOx、SOx Pollution Hazardous Pollutants         Hazardous  Pollutants Water    BOD, COD, Phosphorus, BOD、COD        BOD、COD Pollution Nitrogen, Detergent              Detergent Others         Noise, Bad order,   Landfilled   Ozone, Dust      Soil Pollutin by Hazardous        Landfilled Waste      Noise Pollutants , Landfilled Waste Information on Environmental Impact of each Process

Sustainable Development Procurement Material Data Component Data Design Ravender. Net Environmental Impact Management Database Sustainable Development Procurement Material Data Component Data Design Ravender. Net Environmental Impact Management Database Environment Management Information System Manufacturing Logistics Car Waste Power Allocation Measuring Monitoring Support MCAD System (RLC) RAMDA Σ-E SPERC Environmental Impact Aspect Collection Information Database (EMS) Collection Product Environmental Information Database RECSIS Product Allocation Information Sales Use Maintenance CSS System SIMONS   (RTS) Environmental Monitoring Product Aspect Database Environmental Information (EMS) Production Plan Information Marketing Data (BRAIN/S) Application Evaluation of sustainable management indicator; Evaluation of each division or product, etc. Design division Improvement of Reduction of products’ environmental immental performance; pact; Reduction of data collection load; Advance of identi. Evaluation of recycfying and correcting data ling efficiency, etc. Recycling Ricoh Management Environmenta Information Accounting System Sales Data (RIGMAS) System DB Accounting Information Pool Database Monitoring Database Environmental Impact Information System Environmental Accounting System Speed-up of totalization Improvement of analytical precision Provide useful information for managers, each division and stakeholders Sites Management Information System Environmental Management Information Integrated Database Management Collection, Recycling Logistics Sales Reduction / identifying of environmental impact resulting from sales; from logistics, etc. Sales promotion, etc. Maintenance Collection, Recycling Reduction / identifying of environmental impact resulting from maintenance, from recycling; . etc. Increase of profit. etc. Other stakeholders Information disclosure; Environmental report; Web page; Questionnaire, etc.

Sustainable Development Environmental Impact of Ricoh’s Business Activities 25. 1% Resources / Parts Consumption Sustainable Development Environmental Impact of Ricoh’s Business Activities 25. 1% Resources / Parts Consumption Chemical Substances Contained in Products 8. 52 Domestic Plants 8. 38 7. 39 Overseas Plants Product collection, reuse, recycle P 43 -47 Chemical Management P 48 -52 EMS, Zero Waste to Landfill, etc. P 57 -60 0. 85 Domestic Non-Production Sites 0. 43 Transportation 0. 76 Sales Energy saving of products P 40 -41 10. 8% Electric Power used at customer sites Paper used at the customer sites 0. 47 Maintenance Parts Production Disposal / Recycling 37. 0% 0. 32 Maintenance Work Products to enable Duplex prints, multiple pages in a sheet, Fax to e-mail, electronic paper P 41 -42 0. 04 0 10 20 30 Grasp Environmental Impact for Improvements 40 %

Sustainable Development Strategic Management by Objectives (SMO) Financial Customers Learning & Growth 21 See Sustainable Development Strategic Management by Objectives (SMO) Financial Customers Learning & Growth 21 See Page 20 of Ricoh Group 2004 Sustainability report. Internal Business Process Environmental

Sustainable Development Environmental Communication Ricoh Group Sustainability Report & Site Report by group companies Ricoh Sustainable Development Environmental Communication Ricoh Group Sustainability Report & Site Report by group companies Ricoh group international environmental H. P. http: //www. ricoh. com/environment/index. html To disc lose m or report was re e reliable info vie rm Japan as well wed by BVQ ation, date in I, a th result i s expla s other intern a third party e a , ined in the rep tional sites, w in ort. (Se h e Page ich 81 -82. )

Sustainable Development Summary 1. Strong leadership by top management and participation of all employees Sustainable Development Summary 1. Strong leadership by top management and participation of all employees 2. World No. 1 manufacturer through development of environmental technology 3. Improvement of economical value through environmental activities to be sustainable 4. Obtainment of reliance from society by disclosing environmental information.

Sustainable Development For further information, please refer to Ricoh Group Sustainability Report in 2004, Sustainable Development For further information, please refer to Ricoh Group Sustainability Report in 2004, or, visit our home page at; http: //www. ricoh. com/environment/index. html Thank you for listening.