Supportive Housing: A Community-Based Approach Presented by COMMUNITY HOUSING PARTNERSHIP San Francisco, California
Supportive Housing: A Community-Based Approach • Agency Overview • Community Housing Partnership Model • Community Development Projects • Supportive Housing Operations
Community Housing Partnership Agency Overview • Formed in 1990 to address an alternative to the homeless crisis in San Francisco • CHP formed by two community based groups – Council of Community Housing Organizations – Coalition on Homelessness • Purpose – To integrate permanent, affordable housing with support services, economic opportunities and community organizing, offering a range of resources to help people move beyond homelessness
Community Housing Partnership Agency Overview • 16 th Year of Operations • Seven Operating Properties – 429 Units (313 Single; 116 Family) • Six Properties in Development – Single Adults; Seniors; Families (435 units) • 90 Staff (Over 50% Formerly Homeless) • Annual Budget of $6. 2 million • Three major program areas: – Housing; Tenant Services; Community Development
CHP Model: Core Values • CHP is tenant-driven – We always include tenants in every aspects of the organization • CHP sites are communities, not programs – Our housing is permanent and services are voluntary – Facilities are not “clean and sober” • CHP is professional and accountable
CHP Model: Core Values • CHP is an advocate – We focus on client advocacy AND systemic change • CHP maximizes economic benefits – We hire from the community & strive to create new job opportunities • CHP is a partnership between tenants, staff, Board and allied agencies
CHP Model: Fully Integrated
COMMUNITY HOUSING PARTNERSHIP COMMUNITY DEVELOPMENT PROJECTS
Employment & Training
Economic Development
Community Organizing
COMMUNITY HOUSING PARTNERSHIP SUPPORTIVE HOUSING OPERATIONS
Housing Development • Housing is developed by CHP staff, sometimes in partnership with other nonprofit developers • Cost is approximately $300, 000 per unit • Developments take approximately 3 -5 years to complete • Funding: – – 40% Low Income Housing Tax Credits (4% credits) 33% City of San Francisco 25% State of California (MHP) 2% Federal Home Loan Bank (AHP)
Characteristics of CHP Housing • Buildings should include families and singles • Units should have bathrooms and cooking areas • Common space is designed to meet multiple needs • Services are available at all sites • Tenants pay no more than 30% of their income to rent
Senator Residence
Characteristics of CHP Tenants • Over 1, 000 households on the waiting list, 1 -2 year waiting period • 98% of the tenants screened are offered housing • Demographics – – – 23% are seniors 3% are monolingual 12% are veterans 49% have substance abuse issues 58% have a physical or mental disability 100% have experienced homelessness
Property Management • Customer Service – Staff are trained in customer service and de-escalation – Rules are clear and followed consistently – Tenants have a voice in building operations • Property Management & Tenant Services work as a team – Weekly site meetings – Quarterly all-staff meetings – Integrated goals • Security and safety are critical – 24 hr front desk coverage – Cameras and alarm systems – Tenant involvement
Tenant Services
Site-based Staff
Cost • Property Operations: – $8, 000 PUPY – 9 FTEs/site • Tenant Services – $3, 500 PUPY – 25 tenants/staff
Funding Sources • Property Operations: – Rent Subsidies (primarily HUD): 70% – Tenant Rents: 25% – Other Revenue: 5% • Tenant Services – City of San Francisco: 75% – HUD (Mc. Kinney): 20% – Grants: 5%
Outcomes • Service Utilization Rate: 92% – Outcomes vary based on individual goals • Tenant Rent Collection Rate: 97% • Housing Retention Rate: 99. 2%
Supportive Housing Operations: Lessons Learned • Quality of housing design and operations is critical • Property Management & Tenant Services must work as a team • Regular, structure communication is critical • Community-based and professional are not mutually exclusive • Homelessness is not a pathology: community building is more important than “treatment”
For More Information • www. chp-sf. org • info@chp-sf. org • 415 -929 -2470
Скачать презентацию Supportive Housing A Community-Based Approach Presented by COMMUNITY
bb6621dfd55ecdc2c5911a6b343ede5a.ppt