Supported by ACE EAEF

Supported by ACE – EAEF - EC With MIME - EDC – MIH – Power Dev July 2005 DEMT - DISTRIBUTED ENERGY MANAGEMENT TOOLS IN CAMBODIA AND LAOS Power. Dev Supported by the ACE through the EC – ASEAN Energy Facility REE Management Survey Results Summary Mr Heng Kunleang, MIME Specifications Review Workshop Phnom Penh 25 -26 July, 2005 Innovation Energie Développement 1

Supported by ACE – EAEF - EC With MIME - EDC – MIH – Power Dev July 2005 DEMT Objectives of Survey § Determine level of REE’s computer use and ability § Investigate the variance and characteristics of how REEs manage their business § Determine the REEs’ priorities for assistance with management issues Innovation Energie Développement 2

Supported by ACE – EAEF - EC With MIME - EDC – MIH – Power Dev July 2005 DEMT Method of Survey § Designed survey of 50 questions, 3 pages § MIME posted it to all 120 licenced REEs plus 50 non-licenced REEs with an explanatory cover-letter (late June 2005) § MIME conducted telephone interviews, following the survey form with the REE (early July 2005) § Sample Size = 87 Innovation Energie Développement 3

Supported by ACE – EAEF - EC With MIME - EDC – MIH – Power Dev July 2005 DEMT Survey Issues § Reluctance to discuss management issues with Government (MIME) representatives § All non-licenced REEs contacted refused to particpate § Communication difficulties with many REEs (incorrect telephone number, system faults etc) Innovation Energie Développement 4

July 2005 Supported by ACE – EAEF - EC With MIME - EDC – MIH – Power Dev DEMT Results: A. General Resp Rate Survey Questions Who usually does the customer billing and business records for your business? (owner, wife, other…) 93% Owner: 74% Wife: 16% Do you know how to use a computer? 100% Yes 33% No 67% Do you own a computer? 100% Yes 29% No 71% If no: do you think you will buy a computer in the next 2 years? 100% Yes 41% No 59% Do you have someone in your business who can use a computer? 100% Yes 57% No 43% Do you currently use a computer to assist with your business management? 100% Yes 30% No 70% 28% Billing 85% If yes, what parts of the business do you use it for? Innovation Energie Développement 5

July 2005 Supported by ACE – EAEF - EC With MIME - EDC – MIH – Power Dev DEMT Results: A. Customer Registration Survey Questions Resp Rate Do you keep a 'waiting list' of customers wanting to register? 100% Yes 55% No 45% Do new customers have to pay you a fee for connection? 100% Yes 56% No 44% Do you have an identification number for each of your customers? 100% Yes 21% No 79% Do you record each customer's name? 100% Yes 99% No 1% Innovation Energie Développement 6

July 2005 Supported by ACE – EAEF - EC With MIME - EDC – MIH – Power Dev DEMT Results: B. Customer Connection Survey Question Resp Rate Do you check the wiring inside the house for safety + quality before connecting a new customer? 100% Yes 85% No 15% How many different rating sizes for connections do you use? (eg: 10 A connection, 25 A connection etc) 100% 0 22% 2 56% Do you have any 3 -phase customers? 100% Yes 23% No 77% Do you record which phase each customer is connected to? 100% Yes 48% No 52% Innovation Energie Développement 7

July 2005 Supported by ACE – EAEF - EC With MIME - EDC – MIH – Power Dev DEMT Results: C. Customer Billing Survey Question Resp Rate Do you have different prices for different types of customers? 100% Yes 64% No 36% Do you have different tariff structures for some cutomers (eg: fixed rate plus price per k. Wh)? 100% Yes 21% No 79% Do you sometimes allow customers to pay by instalments (eg: small part one month and the rest next month)? 100% Yes 46% No 54% Do you disconnect defaulting customers? 100% Yes 87% No 13% Do you charge a re-connection fee? 100% Yes 40% No 60% Innovation Energie Développement 8

July 2005 Supported by ACE – EAEF - EC With MIME - EDC – MIH – Power Dev DEMT Results: E. Production Resp Rate Survey Question How often do you record the production meter readings? 92% Daily 34% Weekly 8% Monthly 35% Never 3% How often do you record fuel consumption? 91% Daily 34% Weekly 4% Monthly 38% Never 3% How often do you record lubrication oil consumption? 90% Daily 9% Weekly 6% Monthly 60% Never 3% Do you record the changing of filters? 89% Daily 3% Weekly 6% Monthly 64% Never 5% Innovation Energie Développement 9

July 2005 Supported by ACE – EAEF - EC With MIME - EDC – MIH – Power Dev DEMT Results: E. Distribution Resp Rate Survey Question How often do you inspect your network for problems? 98% Daily 51% Weekly 14% Monthly 11% How often do you measure the voltage level throughout your network? 95% Daily 46% Weekly 20% Monthly 11% How often do you record the voltage levels throughout your network? 93% Daily 40% Weekly 21% Monthly 11% Do you record information about network failures? 100% Yes 57% No 43% If you have some transformers, how often do you check them 70% Daily 26% Weekly 21% Monthly Innovation Energie Développement 26% 10

July 2005 Supported by ACE – EAEF - EC With MIME - EDC – MIH – Power Dev DEMT Results: F. Reporting Survey Question Responses What information would you like to be able to produce easily for your business? (eg: which customers have not yet paid their bill, …) §Licence requirements Reports §Customer payment records §Incidents of temporary power cut-off note: only 23% responded to question, and some confusion Do you ever need to produce information §MIME, EAC, Tax, Local Authorities about your business for other people? (eg: note: only 38% responded to question, EAC, Tax, MIME, other) and some confusion Innovation Energie Développement 11

Supported by ACE – EAEF - EC With MIME - EDC – MIH – Power Dev July 2005 DEMT Summary and Comments § Low confidence in results due to REEs being very reluctant to share information with government representatives § Higher than expected computer use and knowledge (around 30% of REEs currently own a computer or use one for the business, and 57% of REEs have someone in the business who can use one) § Higher than expected maintenance rigor (around 30% of respondents record output meter readings and fuel consumption every day, and 40% claim they check the voltage levels throughout the network every day!) § General interest in assistance to improve REE management, and open to software tools. Innovation Energie Développement 12

Supported by ACE EAEF — EC With