Скачать презентацию Summary Slide z Diagram Rooms Division Team z Housekeeping Скачать презентацию Summary Slide z Diagram Rooms Division Team z Housekeeping

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Summary Slide z Diagram–Rooms Division Team z Housekeeping Deployment z Housekeeping Equipment z Housekeeping Summary Slide z Diagram–Rooms Division Team z Housekeeping Deployment z Housekeeping Equipment z Housekeeping Checklist z Housekeeping Standards z Housekeeping Management z Turndown Service z Staffing z Lost and Found z Supply and Inventory Management z Exercise Figure 11 -1

The Rooms Division Team Figure 11 -2 The Rooms Division Team Figure 11 -2

Housekeeping Deployment z. Proper deployment of housekeepers begins with analysis of PMS reports: y. Housekeeping Deployment z. Proper deployment of housekeepers begins with analysis of PMS reports: y. Arrivals report lists every guest due to arrive. y. Departures report lists each guest who is due to check out that day. y. In-house report lists each room that was occupied and not due to check out. y. Out of order report lists each room that is being withheld for sale. Figure 11 -3

Housekeeping Deployment z“Breaking out the house” entails allocating every housekeeper to a section of Housekeeping Deployment z“Breaking out the house” entails allocating every housekeeper to a section of rooms. z. A section of rooms usually consists of 1618 guestrooms. z. A section of rooms should be as close together as possible to maximize efficiency. z. What might cause a discrepant status code? Figure 11 -4

Housekeeping Equipment z. Every housekeeper is assigned a caddie and a housekeeping cart. z. Housekeeping Equipment z. Every housekeeper is assigned a caddie and a housekeeping cart. z. The caddie includes: · Glass cleaner · Bathroom cleaner · Multipurpose cleaner · Bath amenities (i. e. : shampoo, conditioner, soap, etc. ) z. Why is the housekeeping houseperson so important to the housekeeper? Figure 11 -5

Figure 11 -6 Figure 11 -6

Housekeeping Standards z. Every housekeeper is assigned to a houseperson and a rooms inspector. Housekeeping Standards z. Every housekeeper is assigned to a houseperson and a rooms inspector. z. The rooms inspector will randomly inspect two rooms of each housekeepers section. z. Each rooms inspector is in turn “inspected” by more senior housekeeping management staff. z. What is the importance/purpose of these inspections? Figure 11 -7

Housekeeping Management z. Each morning in housekeeping begins with a staff meeting to discuss Housekeeping Management z. Each morning in housekeeping begins with a staff meeting to discuss issues of the day, such as: z. Groups in-house z. Known early arrivals or late departures and VIPs z. Safety procedures z. Chemical handling guidelines/MSDS z“Task of the Day” Figure 11 -8

Turndown Service z. Turndown service is a process by which the guest room is Turndown Service z. Turndown service is a process by which the guest room is made warm and inviting for the evening. z. Turndown service is usually conducted between 6 and 9 PM. z. A turndown attendant should be able to complete 40 turndowns in three hours. Figure 11 -9

Turndown Service z. Turndown service can include: · · · · Closing of draperies Turndown Service z. Turndown service can include: · · · · Closing of draperies Soft music Corner folding of bedspread away from pillow An amenity presentation Soft corner lights A “room tidy” is conducted Some hotels place a breakfast door hanger next to the amenity presentation Figure 11 -10

Staffing z. Housekeeping traditionally has a high turnover rate. z. What can be done Staffing z. Housekeeping traditionally has a high turnover rate. z. What can be done to reduce turnover? z. The guestroom buyback process encourages housekeepers to “pick up the load” when the hotel needs it. How does it work? Figure 11 -11

Lost and Found z Housekeeping comes into contact with many items left behind by Lost and Found z Housekeeping comes into contact with many items left behind by guests, thus the lost and found department of many hotels is maintained in housekeeping. z A log is kept that tracks: 1. Date item was found 2. Room number or area found 3. Description and condition of article 4. Name of finder 5. Where it is stored 6. Eventual disposition Figure 11 -12

Supply and Inventory Management z. Guest supply usage per occupied room is determined for Supply and Inventory Management z. Guest supply usage per occupied room is determined for all housekeeping supplies. z. The theory is based on the usage of all materials in occupied rooms over time. Over a length of time, say a week or a year; an average consumption of in-room items can be determined. z. This usage factor can be factored in with an item cost to determine future housekeeping budgets. Figure 11 -13

Supply and Inventory Management z An average hotel will keep 3 1/2 to 4 Supply and Inventory Management z An average hotel will keep 3 1/2 to 4 par of linens and towels on hand at any given time. The allocation of this par is as follows: z 1 par of all items is in the rooms at any given time z 1 par of all items is being cleaned at any given time z 1 par of all items are stocked in the linen supply closet by the houseperson in any given day (1/2 in the AM and 1/2 in PM) z 1/2 par of all items is kept in storage in case of breakage or loss 3 1/2 par is kept on hand. Figure 11 -14

Housekeeping Internet Exercises z A housekeeper's job can be very demanding. Visit this site Housekeeping Internet Exercises z A housekeeper's job can be very demanding. Visit this site to learn more about how hotels can reduce the strain on their housekeepers: yhttp: //www. ccohs. com/oshanswers/occup_ workplace/hotel_housekeeping. html z Housekeeping products of all sizes and shapes are available on-line. Compare and contrast the offerings and prices by visiting these and other sites: yhttp: //www. tqind. com/tqhotel. htm yhttp: //www. amenitiesusa. com/aboutus. htm Figure 11 -15