Student Pre-arrival Request For Accommodation Benyatip Thongtan (302210) Brittany Khoo (303975) Claire John (304834) Michael Tat Shing Su(304653) Thakadhkaew Klinpongsa (304693( Nateeporn Rochanahastin
Contents 1. 2. 3. 4. 5. Define Measure Analyze Improve Control
Define Problem Statement - Improve accommodation process for handing pre-arrival requests Objectives - Reduce time spent on redundant activities - Improve success rate in matching accommodation to pre-arrival
Define Standards for Different Students • New students • Back-to-back students • Returning students
Measure S. I. P. O. C. Diagram of Current Pre-Arrival Accommodation Handling Process Suppliers Rooms Students School RADs, Internet Publicity, Agents and Former Students Inputs Student’s Pre-Arrival Requests Processes Form Processing, E-mail Exchanges, Problem-Solving
Measure • Qualitative: Review of records at accommodation department • Quantitative: Survey distribution
Analyze Fishbone D i a g r a m
Analyze
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Improve Ø Efficiency ØIntegrating accommodation request form with Moodle Ø“Filtered” accommodation request form
The Hierarchy of the Proposed Filter Form *Off-Campus is only available for academic students (non-practical student) **Rocailles is only available to graduate students *** Les Cheminots is only available to academic students
Improve Ø Efficiency ØImplementing common platform across Accounts and Accommodation departments Ø Student Satisfaction ØAutomated confirmation e-mail system
Control • Follow up on student satisfaction after implementation of proposed recommendation. • Monitor the number of incorrectly completed forms • Monitor the number of changes of request per student • Monitor the number of rooms that are successfully assigned based on request
Limitations • Time concern • Non- computerized information • Customer bias
THANK YOU
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