Strategic Management Partners Risk Management and Business Continuity PERSONNEL BACKGROUND VETTING PROTECTING EMPLOYER BRAND VALUE REDUCING FRAUD AND REPUTATION RISK by Clive Bonny Clive@consult-smp. com www. consult-smp. com
Summary: Personnel Background Vetting • • • Rising risks of fraud for private and public employers Protective handling personal security data Impacts and benefits for clients and service suppliers Aligning vetting benefits to quality and brand value Background personnel vetting actions and costs www. consult-smp. com
Rising Risks of Fraud for Employers • • • £ 1 Billion pa business losses (assn chief police officers) 7% all organisation revenues (assn cert fraud examiners) 50% CV’s contain misleading information (risk advisory gp) 70% employees would commit fraud if not traceable (cifas) 74% increase business fraud in last year (stoy hayward) 85% UK businesses victims in last 3 years (kpmg) • “Fraud is the second greatest harm to society after drugs” (Government fraud review) www. consult-smp. com
Rising Risks for public sector employers • • £ 90 M pa false claims for Single Person Discount tax £ 200 million pa housing overpayments by councils 50, 000 reduction in social housing worth £ 2 Billion £ 1. 9 Billion pa bogus insurance claims • “Over 11, 000 illegal immigrants have been issued with Security Industry Association licenses to vet security guards” Times www. consult-smp. com
Rising risks: fraud motivations and hotspots • Personal financial pressure and workload stress • Perceived mistreatment and de-motivation • Poor monitoring of security policy and procedures • Misappropriated assets, inventory, intellectual property • Collusive tenders, bribes, accounts statements • Mis-stated data of company and personal details www. consult-smp. com
Protective handling personal security data • • • 285 M records compromised in 90 sample cases 99% servers compromised but 87% avoidable 81% PCI users non compliant with online standards 74% business have external data beaches 74% IT workers can circumvent security 69% breaches discovered by a third party 36% identified data losses to competitors 22% losses identified via privileged misuse (Verizon) www. consult-smp. com
Protective handling sensitive personal data • • • Safeguarding Vulnerable Groups Act 2006 ISA Vetting and Barring Scheme covers 11 M adults Baseline Personnel Security Standard for contractors Verify original docs face to face, avoid post / email Trained verifiers of passports, permits, cv, crb, nino Signed dated copies kept securely off personnel files Security policies / practices independently checked CRB/BBS offences are disclosed only to recruiters CRB/DBS offenders are told who knows and why www. consult-smp. com
Impacts and benefits for clients / suppliers • BPSS and DBS verifies public and private suppliers • Health, Education, Government, Housing and Contractors • Replaces Basic Checks for 50% of UK employers • “Assures trustworthiness, integrity, probable reliability and forms the basis of National Security Vetting” • Evidence-based proof for confidential and sensitive work • Supports Civil Contingencies Act for Business Continuity • Credentials integrity for employers and employees www. consult-smp. com
Aligning benefits to quality and brand value BPSS verification components: Identity and residency records (5 years) Employment qualifications and references (3 years) Nationality, Immigration Status, Work Permit, NINO Unspent Criminal Records (ref Rehabilitation Act) Independent validation of CV and biodata of key workers Differentiates suppliers to win new competitive bids Enhances and protects relationships with existing clients Reduces costs, risks of fraud and liabilities to reputations www. consult-smp. com
Personal security branding widens access • • • Home-Working Social Charities Utilities and Facilities Education and Welfare Health and Care • • • Retail / Public Work Contractor/Consultant Cashier/Constructor Volunteer/Counsellor Emergency Services www. consult-smp. com
Recruitment risks to employer brand value • • • Past employers cannot write candid references Employees buy qualifications and education records Recruitment agencies report 50% CV’s “inaccurate” Agencies remain unregulated and need placements Candidates need jobs and “expand their abilities” Employers lack time and processes to verify details • The “system” carries high embedded risk www. consult-smp. com
Background personnel vetting activities • • QA: scoping, contracting, permissions, submissions ID: original passport, driver licence, CPD certificates RESIDENCY: 5 years plus gap assessments EMPLOYMENT: 3 years roles, references, qualifications WORKABILITY: immigration status and permits CRB: declarations unspent including driving offences VERIFICATION: standards met or unmet, CRB certified RECORDS: kept min 6 months and off personnel file www. consult-smp. com
Personnel verifiers should also be vetted • • • TRAINED by an approved agent or BPSS trained vetter DBS VETTED to enhanced standard by a regulated body APPROVED systems conform to EO, DPA, NSG standards AUDITED onsite by a government security officer REGISTERED by Information Commissioners Office CREDIT CHECKED by competent credit agency REFERENCES from an established organisation user QUALIFIED by relevant professional body CPD record ACCESS to HMRC and NINO records Buyers and Users should SEE evidence of the above www. consult-smp. com
Background vetting activities and costs • Several hundred employers have already been fined £ 5000 by the UK Border Authority for failing to identify a false work permit, visa or passport • Personal debt and competition for work is spiralling • Few recruitment agents and employers check biodata • Vetting costs range from £ 50 to £ 500 • Vetting activities should be tailored to client needs • You get what you pay for www. consult-smp. com
FINAL CONSIDERATIONS • EMPLOYERS • Average direct recruitment fee cost of one hire is £ 8 K • Bad hires cost X 10 more in operational losses • Rigorous recruitment attracts good candidates • Good people stay twice as long and attract others • (CIPD) BPSS • IINDIVIDUALS want • More work with high value employers • Independent verified proof of their integrity and security • Trust to be given new assignments • A way to differentiate their offer to employers
Thank you for your interest For more information on Talent Management, Risk Assessment and Business Continuity Planning tele Clive Bonny 01273 308865 Clive@consult-smp. com Copyright Strategic Management Partners 16
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