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Steps to Success with Software AG Mark Combs and Cynthia Stegall Global Consulting Services and Education Services
Global Consulting Services – Value-Add Services 3/17/2018 | Process-driven IT Modernization | 2
GCS Value-Add Services Local Delivery Organization Customer GLOBAL CONSULTING SERVICES Application Management Retain Enterprise Application Leverage Portfolio Analysis Retire Application Management Performance and Data Management Maintenance / Outsourcing Services Modernization Services Transformation Services ¬ DBA Support ¬ Performance and Tuning ¬ Application Optimization ¬ Version Upgrade Performance Management Quality Management ¬ 3 rd Party Quality Review ¬ Mentorship and Training Programs ¬ Testing Quality Management
Application Management How critical are your Adabas and Natural Applications to your business? Do you have the staff to continue to support them? How can you increase your return on investments in these applications? What can you do to improve the user experience? How much redundancy in process and data do you have? Maintenance/Outsourcing Modernization Transformation
Resources To Support You Now and Into The Future Direct access to Software AG Research and Development Direct access to our award winning Customer Support organization Vendor Supported Eco-System Visibility and input to product roadmap Access to our Competency Centers in SOA, BPM and Modernization and tools that are only available to our consultants.
Performance and Data Management Can improving application performance help you get more from your IT budget? Do you have the in-house expertise to keep systems performing optimally? Does your team have the experience to optimize your applications and supporting infrastructure? Can you keep up to date on latest product versions? DBA Support Performance and Tuning Application Optimization Version Upgrades
Quality Management Are you maximizing the value of your third-party provider? Can you avoid setting up a second shift to work with third-parties because of time zones? Does your outsourcer have a thorough understanding of Software AG technology and mainframes? How can you increase quality and reduce testing time? 3 rd Party Quality Oversight Mentorship and Training Programs Independent Testing
Process-Driven IT Modernization 3/17/2018 | Process-driven IT Modernization | 8
Process-Driven IT Modernization Agenda IT Modernization Issues & Challenges Path to IT Modernization Software AG Approach IT Modernization Success Questions 3/17/2018 | Process-driven IT Modernization | 9
The Drive to IT Modernization Understanding the key issues decision-makers face Rapidly increasing demands for new products and services Concerns about diminishing resources and skill shortages Expanding regulations and compliance requirements Growing demands to “do more with less” & reduce the time and cost of adding new functionality Increasing mergers and acquisitions activities driven by the competitive marketplace Overwhelming need for continuous adaptability 3/17/2018 | Process-driven IT Modernization | 10
Are your applications holding you back? Improve Processes by TIME, COSTS and QUALITY No Transparency Contact to Order Costs / Value Supply Chain Slow & Inflexible Order to Cash High Complexity 3/17/2018 | Process-driven IT Modernization | 11
Deciding on a Path to Modernization Rip and Replace • High cost • High risk • Low success rate Re-write • Loss of domain expertise • Lack of understanding • Low success rate Big Fish • Lock-in strategy • High cost • Lack of interoperability Re-Hosting • Limited offerings • Erratic Track record 3/17/2018 | Process-driven IT Modernization | 12
A Better Way: Process-Driven IT Modernization 3/17/2018 | Process-driven IT Modernization | 13
The Value of the Process “Business Process is driving modernization activities, not the other way around – it is about the most bang for the buck and the quickest route to modernization. ” Dale Vecchio Gartner Research Vice President | | 14
Gaining IT & Business Efficiency Data-Intensive Business Critical Security Sensitive Insurance Reliability Customer Data Management Hardware Applications Taxes/Billing Investor Relations Provisioning Skills Human Resources Compliance Legal Mission-Critical 3/17/2018 | Process-driven IT Modernization | 15
The Software AG Approach Process-driven IT Modernization …enables you to adapt the IT landscape in manageable steps, improve processes intelligently, extend application value and leverage new technologies — towards the goal of process excellence 3/17/2018 | Software AG - Get There Faster | 16 |
Discovery & Assessment Process Discovery • • Extract process performance data from applications Measure & analyze KPI’s Enterprise Architecture Management Manage modernization process & assets Application Discovery • • Automatically analyze applications Identify assets and dependencies 3/17/2018 | Process-driven IT Modernization | 17
Modernization Roadmap Enterprise Architecture Management Modernization Roadmap Planning of Modernization Projects Value, Costs, Risks, Enabling Technology Value, Costs, Risks, Technical Capabilities 1 2 Processes Integration Application Platform 3
Software AG: Process-driven IT Modernization Enabling Technologies Application Platform Simplify and improve maintainability, flexibility & accessibility. Optimize operational efficiency of existing platforms or rehost applications on new hardware. Enterprise Architecture Management Integration Business Process Seamlessly share data, master data & application functionality with other IT systems, SOA, BPM and business partner. Discover inefficient business processes and improve them by workflow analysis, automation & monitoring. 3/17/2018 | Software AG - Get There Faster | 19
CASE STUDIES Customer Case Study
IT Modernization – Customer Success 24 x 7 availability of business records improved customer service Eliminate duplications with common business processes Web-enabled 75 processes with BPM reusing Natural business logic built in the last 27 years. Handles claims management processes with BPM across multiple legacy systems (COBOL Mainframe) Automated forms streamline processes and eliminate paper Automated work schedule and leave processes — resulted in major time and cost savings. 3/17/2018 | Process-driven IT Modernization | 21
Why Software AG 3/17/2018 | Sales Training 2011 | For Internal Use Only | 22
Creating a Path to Continuous Adaptability with… ØHolistic solution for implementing an IT Modernization roadmap ØAcross-the-board assessment methodology ØComprehensive skill/knowledge transfer path ØExtensive set of tools for discovery, measurement & process improvement ØComplete Standard-based integration of heterogeneous applications ØState-of-the-art application development & modernization platform ØPerpetual infrastructure optimization & consolidation 3/17/2018 | Process-driven IT Modernization | 23
CUSTOMER ENABLEMENT 3/17/2018 | Sales Training 2011 | For Internal Use Only | 24
Who is Education Services? • Education Services is a division of Software AG’s Global Consulting Services. • We provide a full array of learning programs ranging from general enablement (Business Transformation) to traditional SAG product/implementation training all designed to ensure Customers are successful and capable of leveraging the full extent of our solutions. • We support all product lines (ETS, w. M, and ARIS) • We use Certified Software AG Instructors with an average of 8+ years implementing our solutions. This approach ensures best practices and real world examples are a part of our standard curriculum. 3/17/2018 | Software AG - Get There Faster | 25
Key Steps to Project Success: 1. Hire the right resources • Software AG can provide you with a guide on pre-req skills and experience best suited to support Software AG implementation work 2. Ensure training is included in your plan • We can provide you with budgetary costs, schedules, recommended plans, etc. • Based on your specific project needs or hiring plan, we can work with you to devise a customized learning plan OR recommend standard courses as you build your Adabas/Natural teams. 3. Perform a Learning Needs Assessment 4. Utilize Software AG’s flexible learning options to increase your ROI for training • • • Remote Delivery (no travel) Public Training (shared classroom, great for just-in-time needs) Training alone will not prepare you. Work hand-in-hand with GCS immediately following the training to ensure your training investment pays in full dividends. Keep your skills fresh as new products or versions are released. Gain certification to assist you in validating skill levels.
Delivery Models and Methods (w. M, ARIS, ETS, MDM, etc) Onsite/Private Public Classroom Overview Customized Remote (Virtual Classroom) Mentoring Test Drive Specific topics Webinars E-Learning Concept – User Needs Analysis – Training Plan Certification Tailored Delivery Standard
Software AG’s Approach to Customer Enablement • E-learning (Intros, Adabas, Natural I/II) § § § Self-paced, e-learning available through high speed Internet Designed to support just-in-time training needs 90 day access • Test Drives (ESB, BPM, ARIS, SOA) • § Instructor-led, half day, hands-on product training § Remote delivery (no travel) § Designed to demonstrate product capabilities § Seats are limited but available at no charge Instructor-led session § § Instructor-led, hands-on implementation training Designed to prepare practitioners to support project work Role and solution based, can be attended in a shared environment (Public) or by means of a private session Product Mentoring is also available to support less formal training needs or specialized needs.
Additional Support Available • Application Modernization Projects § § § We offer specific courses to support Applin. X, Entire X, Natural One, etc In addition, we can help you through the change process by creating learning plans that support total transformation (i. e. Java skills, web services, non-product training, etc) We also offer several packages (in partnership with Global Consulting Services) that will provide a blended approach of classroom and on-thejob training to ensure your new skills are being applied properly and learning is on-going. This approach ensures the FASTEST return on both your technology and your skills investment.
Certification Program Software AG offers the following Certifications: • w. M Integration Developer • w. M BPM Developer • w. M CAF Developer • w. M SOA Developer • Adabas DBA • Natural Developer • ARIS CAP Certification paths and available course schedules are available at: www. softwareag. com/Corporate/service/training Source: IDC’s Training Impact Survey, 2008 (n = 5534) Relationship between Performance and % of Teams certified
Enablement Resources Software Education Services § 1 -866 -Teach IT (1 -866 -832 -2448) § US-Training@Softwareag. com § Public Schedule (based on demand): 4 LATAM Public Schedule: http: //inter. viewcentral. com/reg/webmethods_ext/Mexico. City 4 North American Public Schedule: http: //inter. viewcentral. com/reg/webmethods_ext/NASchedule § Cynthia Stegall, Director, Education Services 4 Cynthia. Stegall@softwareag. com 4 Office: 571 -262 -7735 4 Mobile: 571 -297 -5226 Empower § http: //empower. softwareag. com