Staying at hotels v Sample One v

Staying at hotels

v Sample One v Guest: Hello, I’d like to check in please v Hotel staff: Certainly. Can I have the name please? v Guest: Mr Harold Smith. v Hotel staff: Ok, Are you checking out tomorrow? v Guest: Yes, I am. That’s right. v Hotel staff: Will you need a wake up call, sir? v Guest: Yes please. At 6. 30 am. v Hotel staff: Ok then, your room is 502 on the fifth floor. Breakfast is served between 6. 30 am and 9 am. Enjoy your stay. v Guest: Thank you.

v Sample Two v Guest: Good evening, I have a reservation under the name of Tomlinson v Staff: Ok I’ve found it. Checking out on the 27 th? v Guest: That’s right. v Hotel staff: Can I take a credit card for the deposit? v Guest: Yes, sure. Also, I’d like a non-smoking room please. v Hotel staff: Certainly madam. Here’s your key. Your room is on the 7 th floor and on the left. Room 781. Check out is at 12 noon.

v 在酒店里所使用的英语会话，基本上是属于商业英语，与日常生活会话中所 使用的英语略有不同，较注重礼节。正式英语通常会让人误解为极艰深的 英语，其实，只要套用一定格式的句子和单词，就可以了 v 非正式英语 v What’s your name? May I have your name? v Do you want some tea? would you like some tea? v Over here, please. Could you come this way please? v * 不要说 OK, Sure, Yeah等等，而要说 Certainly, Sir. v * Hey, uh-huh, Hang on 等等，也不适合在酒店中使用。 v * 别说 “I don’t know. ”回答“不知道”是非常不礼貌的说 法。 v 可以说 “just a moment, please. I’ll check that for you. ” （请 稍候，我来 帮您确认 ），然后请 有能力处 理的人前来协 助。

v * 对男性客人，尊称为 Sir; 面对女性客人时尊称为 Ms. v 在招呼客人时，最好说 “Excuse me, Sir(Ms)”, 不要直接称呼Mr. 或Ms. 至于称呼小孩，可以直接使用Excuse me，但是不可以直接称呼boy 或girl. v 待客英语句型 v 自己要做什么事时，就使用May I ~ v May I have your name, please? v May I have your check-out time, please? v May I see your passport, please? v May I know your nationality, please? v 麻烦客人时，可使用Could you ~ v Could you fill out the form, please? v Could you write that down, please? v Could you hold the line, please?

v 询问客人的喜好或是做什么时，可使用Would you ~ v. Would you like tea or coffee? v. Would you mind sitting here？ v. What time would you like to eat? v. Which kind of room would you prefer? v. How would you like to settle your bill?

v 在提供建议协助、征求意见时，可使用Shall I ~ 或 Would you like me to do ~? ~ v Shall I draw the curtains? v Shall I draw you a map? v Shall I make the reservation for you?

v B=行李服务员（ Bellman） v C=服务员 (Clerk/staff) v H=客房服务员（ Housekeeping） v BC=领班（ Bell Captain） v G=客人（Guest） v room service客房服务 v receptionist接待员

v 客房用品英语 v single room v double room v bath shower v suite （一套）房间 deluxe 豪华的 vacancy mini-bar doorbell trash can socket cat’s eye sheet clothesline quilt switch safety chain receiver quilt cover

v 客房英语 v check-out time 退房时间 v traveler’s cheque 旅行支票 v registration desk 入宿登记处 v identification card 身份证 v rate of exchange 兑换率 v information desk 问询处 v operator 电话员 v house phone 内部电话 v special line 专线 v dial a number 拨号码

v现金兑换 v 对不起，酒店不能为您兑现旅行支票，您可以去银行办理。 v Sorry, traveler’s check are not allowed to be cashed in our hotel. You could have this service in the bank. v 我们只能兑换外汇牌上的这些外币，其它外币您可以去银 行兑换。 v We can only change the foreign currencies listed on the foreign currency board. If you have other currencies to change, please go to the bank.

v A double room with a front view is 140 dollars per night，one with a rear view is 115 dollars per night．一间双人房朝阳面的每晚 140美元， 背阴面的每晚 115美元。 v Could you sign your name. please? 　　请签上您的姓名　　 v May I see your passport please? 　　请出示您的护照　 v Would you please pay 1000 as deposit? We will return the balance to you when you check out. 　　 v Here is your room key。　　这是您的房间钥匙　　 v Your room number is 246 on the second floor. 　　 v Here is your key card　　这是您的房卡　　 v I’ll get the bellman to take your luggage up. 　　 The bellman here will take your luggage and show you the way. 　　 v If there’s anything you need, just ring reception. 　　

v What kind of room would you like ？ v The service guide is on the desk. take the lift to the third floor. The lifts are in the lobby near the main entrance. The bellman will show you the way to the banquet hall.

Reception &housekeeping service What kind of room would you like (or prefer)? Do you want a single room or a double room? Would you like a room with bath or shower? § Give me your passport, please, We need it for registration. § Have you got any identification? § May I see your passport, please? § Since you are paying for the hotels with credit card, they need to see your identification. § Could you please show them your passport or any identification card? § Would you please complete this registration form? § What’s your occupation, please? § What’s your nationality, please? § please sign your signiture here.

§ Your room number is 246 on the second floor. § Number 246 is an air-conditioned room with a private bath. § Here’s your key card. § Here’s your key to Room 246. § I’ll get the porter to take your luggage up. § The porter here will take your luggage and show you the way. § Your overseas telephone call is included in the bill. § If there is anything you need, you can call the reception desk. The number is. . § If you need anything, just press the call button. § If you want to make international calls, we'll have to. . § You can make a long distance call from your room. § The Phone number of your room is. . . , in case anyone would phone you up.

§ If you wish to have breakfast in your room, ask for room service on the phone. § Room service is available from 6 a. m. § Here is a brochure explaining hotel services § If you want a taxi, you can ask the reception to get one for you. § If you want to have your room cleaned extra quickly, please hang the Cleaning Sign on the door. § If there’s anything for the laundry, just leave it in the laundry bag in your room. § Here is your conference badge and information pack. Inside, you can find. . . § If there is any questions concerning the conference manual, . . . .

§ The conference manual will give you a detailed schedule of the conference, as well as the conference rooms for each section, every day. § Your hotel room includes free breakfast. § Here are the meal tickets for the buffet in. . . during the conferences, it is located. . . § You will need to show the staff the meal ticket during dinner time. § Let me get a bellman to help you to find you room. § Let me show your room. § This way please, the elevator is at the other side of the corridor. § lift § escalator § Your room is on the 7 th floor and on the left. Room 781.

v Dialogue A v A guest（B） wants to change a room．He goes to the assistant manager （A） v A：Good morning，sir．What can I do for you？ v B：I'm Bell．I'm in Room 908．Can you change the room for me？It's too noisy．My wife was woken up several times by the noise the baggage elevator made．She said it was too much for her． v A：I'm awfully sorry，sir．I do apologize．Room 908 is at the end of the corridor．It's possible that the noise is heard early in the morning when all is quiet． v B：Anyhow，I'd like to change our room． v A：No problem，sir．We'll manage it，but we don't have any spare room today．Could you wait till tomorrow？The American People-to-people Education Delegation will be leaving tomorrow morning．There'll be some rooms for you to choose from． v B：All right．I hope we'll be able to enjoy our stay in a quiet suite tomorrow evening and have a sound sleep． v A：Be sure．I'll make a note of that．Everything will be taken care of．And if there is anything more you need，please let us know．

v Dialogue B v A：Good evening，ma'am．Did you ring for service？What can I do for you？ v B：Yes．The light in this room is too dim．Please get me a brighter one． v A：Certainly，sir．I'll be back right away…Do you mind if I move your things？ v B：Oh，no．Go ahead． v A：Thank you…How is the light now？ v B：It's much better now．Thank you． v A：You're welcome．And if you need any other things，please let us know． v B：Ah，yes，the room is too cold for me．I feel rather cold when I sleep．Can you turn off the air-conditioning？ v A：（Checks）The air-conditioning is already off，ma'am． v B：Maybe I'm getting a cold． v A：Would you like an extra blanket？ v B：OK．And would you please get me some hot water，too？I think I need to take some medicine． v A： Certainly，ma'am．I'll be right back…here is a blanket，and hot water for you．Anything else？ v B：No，thanks． v A：Good night，ma'am．

v Dialogue C v A: Good afternoon, sir. What can I do for you? v B: We are the tour group from China Comfort Travel Agency. My name is Ma Gang. v Our company booked 5 double rooms three weeks ago. v A: Just a moment, please. Mr. Ma. I'll check our reservation records. v China Comfort Travel Agency. Yes, we have reserved 5 double rooms from today to June the 7 th. v B: Yes, excatly. v A: Can I see your passport? Please? v B: Here are the name list of our group and passports. v A: Thank you, sir. And please fill in the registration form. v B: Ok. v A: How are you going to pay, in cash or by credit card? v B: Do you take traveler's checks? v A: Certainly. Here are the keys to your rooms. Please make sure that you have them with you all the time. You need to show them when you sign for your meals and drink in the restaurant and bars. The bellman will show you up. v B: Thanks a lot.

v. Dialogue. D v R: Good evening. Welcome to Peace Hotel. What can I do for you, sir? v G: Yes, I'm Tom Addison. I have reservation with you. v R: Let me check. Yes, there it is. You booked double bed for three days. We are glad to have you here, Mr Addison. May I have your passport please? v G: Here you are. v R: Would you please fill out the registration form? v G: Here it is. Is it all right? v R: Yes, thanks. Here are the key cards to Room 3061. v G: Can I go to the rooms now? v R: Sure, the bell-man will show you the way. v G: Thanks. And when shall I check out? v R: Any time before 1: 00 pm on Friday. v G: All right. I will remember that.

v Dialogue E v v v v v R: Good morning. Can I help you , sir? G: I would like to check out. R: Ok. Would you please tell me your name and room number? G: Tom Addision, Room 3061, Room 3062, Room 3063. R: That’s right. What’s the rate per night? R: $59 per night. You stayed for 3 days, that is $177. How would you like to pay? G: In cash, please. Here you are, $200. R: Thank you. Here is the change, $23. Please take it. Here is your receipt. Have a nice trip! v http: //www. tudou. com/programs/view/s. Fh 1 Sd. B 2 t. AU/