Stakeholder forums: FORUMS LAUNCHED BEFORE MUNICIPAL ELECTIONS Eden District Municipality -Eden DM -Knysna LM -Bitou LM -Kannaland LM -Hessequa LM DISTRICT MUNICIPALITY Central Karoo District Municipality West Coast District Municipality FORUMS LAUNCHED AFTER MUNICIPAL ELECTIONS -George LM -Mossel Bay LM -Oudtshoorn LM Meeting with the Eden District Executive Mayor on the 23 September 2011 -Beaufort West LM -Central Karoo DM -Laingsburg LM -Prince Albert LM -Murraysburg LM Meeting with the Central Karoo District Executive Mayor on the 22 September 2011 -Swartland LM – Launching in September awaiting confirmation date from Mayor -Bergrevier LM – meeting the Mayor on the 15 September 2011 -Cederberg LM -Matzikama LM -Saldanha LM Cape Winelands District -Stellenbosch LM Municipality -Witzenberg LM -Langeberg LM Overberg District Municipality -Swellendam LM • Cape Metro Total Launched 2 DM’s & 15 LM’s Stakeholder Forums= 17 FORUMS TO BE LAUNCHED AND UPCOMING APPOINTMENTS Cape Agulhas LM -Drakenstein LM – awaiting date from Mayor -Breede Valley LM – meeting Mayor on the 30 September 2011 -Theewaterskloof LM – meeting on the 13 September 2011 -Overstrand LM – awaiting date from Mayor -City of Cape Town In a process of getting an appointment with the new Executive Mayor PM to attend Municipal Managers Forum – 13/09/2011 1
Statistics: Duplicate ID Cases: Duplicate Identity Documents DM’s Progressive Total METRO & WC Overberg, Eden, CK, WB Total Applications from Head Office 294 26 320 6665 Applications returned to Head Office 55 25 80 2456 Duplicate cases detected at offices and submitted to Head Office 100 10 110 2724 Challenge: • Clients non responsive • Provincial strategy – telephone contacts, call out letters ID applications taken in at offices First issue = 17422 Re Issues = 24361 Total: 41 783 Passports applications taken in 16610 2
Late Registration of Birth Cases: Offices No. of applications processed by the No. of applications application Regional Screening Committee: application on hand at received s sent for s received s the during identificatio from BVR Approve Referred Rejected forwarded beginning of current n to BVR to Head d to NIB to Prov. the month Office Comm (Waltloo) Total no. of applications on hand at the 31 July 2011 at the Reg/ screening committee Bellville Cape Town Khayeltisha 72 0 0 64 25 33 55 25 47 55 0 92 70 37 33 80 0 0 0 1 80 25 50 56 0 0 Malmesbury Mitchells Plain Nyanga Somerset West Vredendal 36 71 0 40 11 53 28 7 62 0 11 47 0 0 0 0 0 11 8 0 48 74 0 24 0 14 5 22 10 16 0 0 0 0 17 5 25 0 Wynberg Total : CM & WC 134 19 10 0 17 1 0 1 30 147 337 261 270 276 231 81 0 2 226 350 George Paarl Oudtshoorn 185 124 11 29 59 11 25 59 11 34 31 1 77 59 19 0 0 2 0 0 0 77 31 0 137 152 0 Beaufort West Worcester Stellenbosch Caledon Total : CK, E, WB, O 16 0 3 40 2 16 8 31 2 16 0 31 5 33 0 26 1 16 10 24 0 0 0 2 12 0 0 41 7 0 1 66 379 156 144 130 206 2 0 2 161 363 Total : WC 716 417 414 406 437 83 0 4 387 713 3
Outreach Programmes: Nature Area DHA Geographical Municipal Elections DHA Geographical ID applications First issue Ceres, Wellington, Saldanha, 966 Vredenburg, Clan william, Llwandle, Du Noon, Masiphumelele, Langa, Kensington, Murraysburg, Zoar, Cracks, waboomskraal, Bredasdorp, Hermanus, Hawston All DHA Offices 54 Ceres, Wellington, Saldanha, 1588 Vredenburg, Clan william, Llwandle, Du Noon, Masiphumelele, Langa, Kensington, Murraysburg, Zoar, Cracks, waboomskraal, Bredasdorp, Hermanus, Hawston DHA Ceres, Wellington, Saldanha, 1852 Geographical Vredenburg, Clan william, Llwandle, Du Noon, Masiphumelele, Langa, Kensington, Murraysburg, Zoar, Cracks, waboomskraal, Bredasdorp, Hermanus, Hawston Thusong Mobile Zwelethemba, Rawsonville, 243 Project Kayamandi, Grabouw, Hawston, Riversdale Statistics Birth Registrations Late Registration of Birth Re-issue 30 days Above 30 15 -16 yrs days 240 7 17 and above 25 IDs Issued 147 216 523 555 0 0 1266 962 211 314 15 42 1396 236 444 351 29 38 1612 31 35 28 12 25 45 Youth Activities Riversdale, Harare, Kuyasa, (June 16) Belhar 299 5 4 7 0 5002 1936 910 940 63 137 4842 4
Assistance to victims of fire disasters Successfully assisted victims of fire disaster to obtain their ID documents free of charge prior the Elections Made arrangements with DLG&H to take photos free of charge Areas serviced: • Ekanana, Ward 40, Gugulethu • Taiwan Community (Khayelithsa) – 2 affected • Cape Winelands – Khayemandi – 736 affected, • Hillside Informal Settlement (Grabouw) - 58 adults & 20 children. • Masiphumele (Wynberg) – 252 Children issued with BC, +- 5000 ID 7 and Temp Ids issued. 5
BENEFITS TO CLIENTS & DHA Benefit Description Orderly queues ■ Client cannot skip to the front of a queue or collude to move to a specific counter/official ■ There is no need to try and maintain positions in a queue anymore, whether by standing in a line or organised by the floor walker. Audio & Visual signal to client ■ Previously clients would have to be called by an official ■ With the QMS an audio and a visual signal is given to inform clients where to move to Clarity and ease of use for clients ■ Client get the signals to go to a specific counter that can serve his/her need and waiting time in the wrong queue is eliminated. ■ Client behaviour observed indicated that clients quickly adapted to the instructions and had no problems in following the instructions. Management information to reduce waiting time ■ Detailed management information is available to manager to monitor performance to proactively reduce waiting times ■ Manager has the ability to balance resources through reprioritisation ■ Manager can identify trends through historic data to plan ahead Automated alerts provided Measure ■ The QMS pro-actively alert the manager that pre-defined service levels are being exceeded in order to address rising waiting times 6
LINK TO MINISTER’S PA n Objectives identified for the QMS Objective Achieved? Contribute towards transforming DHA into a high performance organisation Enable an effective and efficient flow of clients through the use of technology. n Yes Identify initiatives that could reduce waiting time and improve customer experience. Links to strategic DHA objectives Yes Goal Description Render products and services within specified time frames. Goal 1 Achieved? Yes Improve customer interaction by focusing on customers and their Yes needs and rendering services in a professional manner. Fully functional offices appropriate for staff and customers. Goal 2 Yes Effective strategic sourcing of service providers to ensure value for money and accountability for delivery. Yes 7
Electronic Queue Management System The QMS Servers Clients sit and wait while keeping an eye on the screen for their ticket number to be called to a specific counter. A Graph from one of the reports available – this one shows clients per service (the red part depicts where service levels were exceeded) Training management on the QMS in the fingerprint room 4 8 8
Immigration Services overview: AREA OF SERVICE MANDATE LEGISLATION MOST PREVALENT NATIONALITY OPERATIONAL CHALLENGES Permitting • Control the sojourn of foreigners whilst in South Africa through the issuance of -Temporary & - Permanent Residence • Liaison with business partners Temporary residence: -Sec 11 (4 categories of Visitors permits) -Sec 13 Study-, -Sec 15 Business-, -Sec 17 Medical treatment-, -Sec 18 Relatives-, -Sec 19 Work, (Quota-, general-, intercompany transfer-, work permit) -Sec 20 Retired person-, -Sec 21 Corporate-, -Sec 22 Exchange permit. Majority of applications received are in respect of extensions of Visitors permits ito Sec 11. -Lack of Inspectorate capacity to police Permit holders Permanent Residence categories: -Sec 26 (a) 5 year worker, (b) spouse, (c) minor child , (d) adult child , -Sec 27(a) Offer of employment, (b) exceptional skills, (c) own business, (d) Refugee, (e) retired, (f) financial dependants, (g) relative Majority of applications received are in respect of Refugee, relatives, spouse, retired categories: 9
Immigration Services overview: AREA OF SERVICE MANDATE LEGISLATION Immigration law enforcement/ Inspectorate • Detection of persons in contravention of the Immigration and related legislation • Enabling the prosecution process • Deportation of illegal foreigners -Immigration Act 13 of 2002, Malawians, Sec 33 (1 -14 outlays the Mozambique, enforcement & monitoring Tanzanians. process of the inspectorate). -Detection of illegal foreigners Sec 32, Immigration Act - Arrest & deport in terms of Sec 32 and 34, Immigration Act - Prosecution in terms of Sec 49, Immigration Act - Identity status upon request of Immigration Officer in terms of Sec 41, Immigration Act. MOST PREVALENT NATIONALITY Most trafficking: Chinese & Bangladeshi OPERATIONAL CHALLENGES - Cape Town Magistrate Court – prosecutors not au fait with Immigration Law, -Poor organization of Operations in collaboration with City of Cape Town i. e. eviction of dwellers at the Senator Park Building. -Lack of capacity to investigate LRB cases 55 cases out of 1532 finalized Issue J 354 in terms of the Criminal Procedure Act. Administrative Fines 10
Immigration Services overview: AREA OF SERVICE MANDATE LEGISLATION MOST PREVALENT NATIONALITY OPERATIONAL CHALLENGES: Ports of Entry • Control of movement of persons into, residence within, and departure from South Africa • Receiving of asylum seekers and the legal protection of recognized refugees • Issuing of relevant documentation • Liaison with business partners Admission & departure Sec 9 of the Immigration Act Cape Town Harbour Mostly Chinese and Vietnamese fined in terms of Sec 50(3). Cape Town Harbour: -Location of the office (Customs House outside of the Harbour perimeter) -Entry into the Harbour (Transnet Security) – Immigration officers undergo continues security checks when entering the Harbour area. -Delay in capturing of data due to distance between office service areas. -Number of private slipways – private yachts Issuance of Administrative fines -Sec 50 (1) - Over stay Majority of Stowaways = Tanzanians. -Section 50(3) – Conveyers (conveyers bringing in foreigners without visas or expired passports) Cape Town International Airport Mix Cape Town International Airport: -Inadequate office space within the Airport Building, -Private landing strips 11
Achievements Immigration Services: Achievement Impact on service delivery Permitting capacity increased at RO Cape Town with the appointment of 9 staff members • Front Office turn around targets met in terms of Permitting applications. Permanent Residence backlog (493) applications discovered at RO Cape Town dealt with effectively. On 14 &15 June 2011 the Public Protector did • an in-loco inspection of the Permitting Section at RO Cape Town in relation to complaints received from Immigration Practitioners Strengthened working relationship with Provincial Joints and JCPS Cluster • Profiling & detecting of illegal foreigners • Policing permit holders • Monitoring Refugee Office • Assistance with detecting & arresting illegal foreigners through joint operations • • • Public Protector was satisfied with the processes and controls in place at the RO Cape Town. Successful joint operations at Mitchells Plain Town Centre (Pakistani, Egyptians and Bangladeshis), Mavericks Night Club, Lwandle Informal Settlement (2 x illegal foreigners detected) Sea Point Main Road Senator Park Flats (Cape Town) 8 illegal foreigners detected, Gugulethu, Nyanga & Phillipi – 3 illegal foreigners detected Routine roadblocks on N 2 12
Statistics Permiting: Type of permit Applied April May Q-1 June Issued April May Q-1 Nationality June 1. Visitors permits 996 801 677 2474 385 631 1620 2. Study permits 239 205 168 571 257 159 493 3. Treaty permits 2 2 2 6 8 3 0 4. Business permits 30 40 26 96 33 19 41 5. Medical permits 37 29 13 79 29 45 37 6. Relatives permits 275 261 249 785 328 209 368 7. Qouta work permits 8. General work permits 9. Exeptional skills work permits 12 241 49 9 189 51 30 165 29 51 595 129 16 82 38 8 101 42 21 210 52 2630 UK, Zimbabwe, 909 USA, Switzerland, Nigeria, China, 11 Deutsch, Ghana, 93 Ireland, India, Cameroon, Spain, 111 Pakistan, France, 905 Philippines, DRC, Egypt, 45 Bangladesh 393 132 10. Intra-company transfer work permits 11. Retired persons permits 14 20 28 62 72 19 25 116 31 29 12 72 43 29 29 101 12. Corporate permits 13. Exchange permits 34 6 16 4 10 8 60 18 7 3 8 0 35 2 50 5 1966 1656 1417 4998 1301 1273 2933 16. Crew permits TOTAL 5501 13
Zimbabwean Dispensation Project: - As a result of an agreement between the South African and Zimbabwean Governments - Aim: to document all undocumented Zimbabwean Nationals Total Number of Applications Received and submitted to the Processing Hub. 17747 Total number of Permits endorsed 6913 Rejections Appeals Fingerpr ints send to Hub Queries to Hub 706 248 1745 386 Permits pending from Hub 7619 Uncollected Permits 662 Operational Challenges: - Clients do not have supporting documents or Passports 14
Statistics: Law enforcement / Inspectorate Units 1 st Quarter 2011/2012 (April 2011 – June 2011) Transgressors prosecuted 87 Nationalities Kenyans, Malawian, UK, Canadian, Zimbabwean, Somalians Employers successfully prosecuted 1 ZTE Technology Company Detected illegal foreigners Illegal foreigners deported Joint Operations with stakeholders 171 178 21 Mozambicans, Malawians, Ethiopians, Bangladeshi, Chinese, Swati, Irish, Turkish Mozambicans, Malawians, Ethiopians, Bangladeshi, Chinese, Swati, Irish, Lesotho, Namibians - Roadblocks Garden Rout, - Mavericks Night Club, - Lwandle Location, - Sea Point Main Road, - Senator Park Flats, - Gugulethu, Nyanga, Phillipi, - Mitchells Plain Town Centre 15
Key statistics: Cape Town Airport STATISTICS ON THE MOVEMENT OF INTERNATIONAL PASSENGERS MONTH SAC FOREIGN ARRIVALS DEPARTURES ARIVALS DEPARTURES January 19247 15938 63802 64223 February 11123 10979 62797 61460 March 14754 16578 58786 64897 April 14559 13707 30475 38967 May 13490 14630 23410 27472 June 14028 18498 42670 36661 July 19523 13930 34927 37311 August 14765 16362 27410 29120 September 15701 17870 30319 27820 October 15811 13311 40073 34846 November 14687 13606 56487 57828 December 20738 23167 61512 51179 TOTAL 2010 188426 188576 532668 531784 2011 2011 January 22090 17662 59698 61127 February 12056 12195 61600 60818 March 14593 18097 50458 62484 April 18289 19555 39358 44649 May 17204 17788 22041 28208 June 15934 26048 19459 22852 July 28660 17922 32127 24544 16
Key statistics: Cape Town Harbour Month Vessels Pax / crew Pax /crew OPL permit Bay permit Penalties & Sailing Prohib ition Stow awa ys Saldahna In / Out Arrival Departure Issued Fines Notice s Bay Crew SAC Foreign er SAC Foreigner Issued In / Out April '10 443 108 1129 339 2341 104 15 6 205 3 9 101 May '10 395 283 1047 337 1760 159 14 4 193 10 4 89 June '10 410 112 1961 498 2638 133 8 10 197 3 6 103 July '10 441 364 1825 534 3470 103 8 38 205 12 4 85 Aug '10 424 250 978 377 1011 99 7 9 198 21 9 113 Sept '10 375 62 923 176 1025 115 14 23 192 8 4 177 Oct '10 441 166 1655 200 1634 103 12 11 217 8 1 80 Nov '10 460 514 3586 157 1289 119 14 2 216 2 7 156 Dec '10 400 807 2091 169 1889 121 12 11 208 2 6 131 Jan '11 592 6860 1537 3539 2156 115 6 2 332 0 4 122 Feb '11 441 528 5627 277 2495 115 27 0 231 0 3 147 March '11 44 1653 1177 1799 2460 150 18 6 191 0 3 133 TOTAL 4866 11707 23536 8402 24168 1436 155 122 2585 69 60 1437 17
Key statistics: Passenger Liners: Cape Town Harbour continued VESSEL NAME ETA ETD Passengers on arrival Passengers on departure Crew on Arrival Crew on Departure Silver Wind 12 Mar 2011 271 226 227 221 Prince Albert II 24 Mar 2011 25 Mar 2011 83 83 120 117 Artemis 25 Mar 2011 26 Mar 2011 1074 1085 572 579 Pacific Princess 11 April 2011 12 April 2011 557 562 382 391 Crystal Serenity 16 April 2011 18 April 2011 409 560 661 688 Asuka II 26 April 2011 27 April 2011 465 468 462 MSC Sinfonia 03 May 2011 2036 1433 703 690 Nippon Maru 05 May 2011 06 May 2011 185 173 170 Sun Princess 02 June 2011 1913 2114 849 18
Overview : Refugee Affairs AREA OF SERVICE MANDATE LEGISLATION MOST PREVALENT NATIONALITY OPERATIONAL CHALLENGES Refugee Reception Office • Receive asylum seekers • Register asylum seekers • Refer asylum seekers with special needs to relevant institutions, • Facilitate the adjudication process • Render services to recognized refugees (Refugee ID’s and Refugee Passports, ) • Keep data on both asylum seekers & Refugees. Sec 23 of the Immigration Act (Border pass). Top 5 countries: - Somalia, DRC, Malawi, Mozambique, Zimbabwe (as of 31/07/2011 the office experienced a significant increase in Zimbabwean Nationals visiting the office) • Location of the Office (420 Voortrekker Road Maitland), • Co-operation from bordering countries, • Capacity to deal with daily influx • Somali clients cause chaos on Somali day. Refugee Act, 1998 -Sec 22 Asylum seekers permit -Sec 24 (a) grant refugee status 90% come by land borders Bangladeshis arrive by Air using their passports and hiding them when applying for asylum. 19
Refugee Affairs: Overview and achievements continued MONDAY TUESDAY WEDNESDAY THURSDAY FRIDAY Central African Countries • DRC • Burundi • Rwanda East African Countries • Somalia All other nationalities SADC Countries • Zimbabwe • Malawi Achievements Impact on service delivery 6 Disciplinary cases investigated (1 x Assault, 2 x gross negligence, 1 x absenteeism, 2 x corruption) Out of the 6 cases 4 members remained dismissed after arbitration. Two received lessor sections after arbitration. • Clear message of a zero tolerance approach to staff and clients. Appointed interim management capacity: • (A) Operations Manager, • Security Manager • RRO Manager • Vacancies currently being advertised • • Improved operations management, Improved management of Chippa Security Guards continues / Quarterly meetings New SCRA Chairperson appointed with effect from 1 • September 2011. Improved turn around time in appeal cases and fast tracking of deportation cases Attended to infrastructural issues: • Procured additional ablution facilities, • Procured carpet tiles for staff • Signage needs identified • Secured building with additional locks to outer doors 20
Statistics: MONTH New Applicants Section 22 Extensions Section 24 Extensions Cases Adjudicated Cases Decided Reject M. U Reject UNF Granted Jan 1349 7225 1436 398 222 127 53 Feb 1057 3547 1268 1041 967 537 341 71 March 2209 3674 1442 1438 1230 661 470 122 April 473 2588 1050 853 402 418 36 May 1821 3597 1070 707 921 355 312 70 June 5088 2631 731 1119 1053 772 257 36 July 2973 7497 2322 943 905 674 209 33 Totals 14970 30759 9319 6537 6327 3623 2134 421 • • • 55% Manifestly unfounded, 33 Unfounded, 6% Refugee Status granted 21
Future plans: • • • Monitoring and evaluation of staff / office performance Improved queue management Improved query management Focus resources on Hospitals and High Schools Form partnership with Provincial Security Cluster to assist with detection & deportation if illegal foreigners (MU cases) Telephone surveys in an attempt to improve response times 22
Thank you Questions & answers 23
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