Sponsored by Scaling the Best of Enterprise Learning

Sponsored by: Scaling the Best of Enterprise Learning for Small-to-Medium Sized Businesses (SMB’s) Facilitator: Bryan Chapman Director of Research and Learning Strategies bryan@brandon-hall. com

Starting Question Polling Question (transfer to Webex) What part of your organization do you represent? q Training q HR q Both Training and HR q IT q Other departments (such as Sales, Operations, etc. )

Russell Morgan, International Technology Solution Providers Alliance (Non-Profit) “The implications of the e-learning phenomenon are enormous for SMBs, particularly as they look for ways to go head-to-head with large corporations. Driving the growth of e-learning are SMB decision makers who understand that online employee education offers many advantages that traditional training simply can’t match. ”

Do we need a learning platform? Polling Question (transfer to Webex) What types of learners do you need to reach? q Internal Staff q Partner (i. e. channel, sales, etc. ) q Customers q All

Do we need a learning platform? Polling Question (transfer to Webex) How many total learners would you potentially reach (all types)? q Under 500 q 500 - 2000 q 2 K to 10 K q 10 K to 50 K q More than 50 K

Do we need a learning platform? Polling Question (transfer to Webex) What is the geographic dispersion of your learners q Very centrally located (most in close proximity) q 2 to 5 other locations q 6 to 50 locations q More than 50 locations q Across a single country q Across the world (global)

Do we need a learning platform? Polling Question (transfer to Webex) Mandated or Regulatory Training? q Yes q No

Do we need a learning platform? Polling Question (transfer to Webex) Rapidly changing information (new product knowledge, new procedures? q Yes q No

Do we need a learning platform? Polling Question (transfer to Webex) Need to train in shorter amounts of time? q Yes q No

Do we need a learning platform? Polling Question (transfer to Webex) Desire to reduce travel costs associated with training? q Yes q No

Cost vs. Functionality of learning platform Talent Management E-commerce Skill-Gap Analysis Language support Reporting Advanced Classroom Management Testing 3 rd party content Happy Sheet Learning Content Management Deep Backoffice Integration Groupware Authoring Certification Launch elearning Analytics Collaborativ e Learning Advanced Question Types

Enterprise Learning Model (SMB style) Learners (Location B) Content Developer (Location A) Learner (on-the-road) Hosted Learning Platform Learning Lab (Location X) Content Developer & Learner

Barriers to SMB 1. Cost 2. Complexity of Implementation 3. Ease of Use 4. Accessibility of both Learners and Content Contributors (Authors)

Learning Platform Shootout • Many LMS vendors won’t respond to a learning initiative with less than 2, 000 learners • Creative Solutions for SMB

A lesson from CRM

A lesson from CRM Desktop Large-Scale Enterprise ASP Hosted

What do you use? Polling Question (transfer to Webex) Which model best describes your organization’s current management of customer data? q Proprietary or manual (our own in-house) q Desktop (i. e. Goldmine approach) q ASP Hosted (i. e. Sales. Force. com approach) q Large-Scale, Behind-the-Firewall (Siebel

Learning Technology Classifications Desktop • • Flash Desktop Authoring Tools Desktop Simulation Tools Power. Point to E-Learning Large-Scale Enterprise ASP Hosted • A few key LMS Players (watch pricing!!!!) • Only a handful incorporate content authoring • Most LMS players on the market • Content development is generally a second line of business • Many are now focusing on broader, HR/Talent

Steps for Creating a Successful SMB Learning Enterprise 1. Create a business case and sell it internally 2. Pick the right learning technology (right cost, low-footprint implementation, easy-to-use) 3. Put Learning Governance in Place 4. Formulate Evaluation and Assessment Standards Hosted Learning Platform 5. Make a group, content development and contribution plan

Orange County Teachers Federal Credit Union (Orange County, California) Company Size: Small, 775 Employees Main Business: Banking/Financial Services § Mandatory compliance courses specific to financial services industry § Course development 75% faster - 80% reduction in development costs (reusability) § Courses in 30 -45 minutes; previously 3 – 4 hours § Pre-testing/gap analysis model to reduce Groupware authoring, reusability translates Best delivery time using dedicated learning to reduction in development time, pretesting/gap Practice: platform analysis

Sponsored by: Questions? ? ? Facilitator: Bryan Chapman Director of Research and Learning Strategies bryan@brandon-hall. com