Speech technology center Results of 20 years of

Speech technology center. Results of 20 years of experience.

STC today What is Speech Technology Center today? Russia’s best innovation company– 2009 (“Expert” Media Holding) World’s best speech synthesis and speech recognition technologies for the Russian language (Call Center Expo Forum 2010) World’s leader in voice biometrics (NIST 2010) Unique systems of multi-channel recording and professional dictaphones of the highest quality 2

STC in the world Sales and projects in 64 countries of the world 3

STC Team The biggest R&D cluster More than 250 professionals More than 100 research workers 25 Ph. D Internationally recognized specialists, MBA diplomas holders 4

Technologies, products, solutions 5

Recording, notification, transcription STC has developed and brought to market a number of high-tech products in sound and speech recording: Nezabudka: A multi-channel recording, storage and audio data analysis system for call-centers, directory inquiry services etc. Standalone multi-channel audio recorder Smal. Logger II Real-time distributed speech transcription system Nestor Automatic notification system Rupor 6

Recording, notification, transcription A line of professional digital stereosonic dictaphones Avidius Mobile Gnome - 2 М Gnome - Р Gnome- Nano 7

Recording, notification, transcription Specialized Military Recorder (MR) Specialized recorder «MR» designed for sound recording in field conditions Features: the highest recording quality works under a wide range of climatic factors dust- and waterproof mechanical abuse resistant 8

Expert systems Forensic complex «IKAR Lab» Authenticity analysis of analog or digital recordings Noise analysis, acoustic environment and recording conditions diagnostics Identification of recording means Speech enhancement and signal restoration opportunities Verbatim transcription of low-quality recordings Speaker identification based on a speech record analysis «Camertone» is a certified metrological device. Federal Agency on Technical Regulating and Metrology certificate #29394 -05 9

Noise cancellation Sound Cleaner Real-time noise suppression software Denoiser-box Ultra-compact real-time noise-filtering and speech enhancement device Zolushka-micro 3 Portable real-time noise-filtering station 10

Custom and military hardware Digital recorders P-424 M and P-425 M have been made operational as part of the Navy ship and shore service communications system In 2008 the Р-758 IS transducer designed for data transmission in “Akula”, “Splav” and “Integral” regimes was made operational by the Navy In 2008 specialists of STC developed a transducer, aimed for preparation and transmission of messages in Morse code. Morse Transducer’s breadboard has undergone object tests on the Northern Fleet ships and received a high appraisal from signallers 11

Voice biometrics. Voice search Ambient noise record and voice search systems Tral and Voice. Net Tral Х. A real-time system of prompt voice search Tral Lab. An automatic express audio examination system Tral М. A network operating system of ambient noise record automation and express audio examination in the unit-service scale Voice. Net ID. An internet-accessible distributed system of ambient noise record automation and express audio examination in the region/country scale The use of hardware acceleration made it possible to improve productivity of speech recognition, identification and verification algorithms 12

Voice biometrics. Authentication Voice. Key. A voice biometrics based control system Application Call-centers’ customers authentication by voice password Voice passwords for access to Internet resources (e-banking systems, e-subscriptions etc. ) Staff action confirmation when conducting important operations (data access, transaction realization) control of physical access to premises 13

STC Speech Technologies The best synthesis and recognition technologies for the Russian language Application «Барышня» (Baryshnya) Corporate service voice data routing based on speech recognition Voice self-service system in call-centers with complex multilevel menu Question-answering systems of mass information services Speaker’s emotional state evaluation Speech analytics, Voice. Digger technology 14

Awards and prizes 2009 -2010 In 2009 Speech Technology Centre became Russia’s best innovation company according to the results of the VIII “Russia’s innovations” contest organized by the “Expert” Media Holding and the State Youth Committee of the Russian Federation. «Gnome-Nano» won the «National security – 2009» competition in «National security facilities» nomination and was awarded a «GUARANTEE OF QUALITY AND SECURITY» medal and a diploma of competition The STC «St. Petersburg united voice portal» project got city administration award in the «St. Petersburg’s Best innovation Project for municipal services» nomination 15

Awards and prizes 2009 -2010 CEO of Speech Technology Center, Mikhail V. Khitrov, got a prestigious award ”Boss of the year-2009” in ”Boss innovation in ITindustry» nomination. Speech Technology Center became a laureate of the «St. Petersburg’s best exporter» prize A regional and national ambient noise record system Voice. Net ID won the «Best security innovative solution – 2010» competition in the «Antiterrorist facilities» nomination and was awarded a first class medal and a diploma of competition A voice self-service system Voice. Navigator has overcome solutions of more than 10 competitors, world’s leaders in products for call-centers and was awarded a „Cristal Headset” prize for the victory in the «Best Call Center Expo product 2010» nomination 16

Our awards 17

Scientific achievements 18

Voice biometrics STC is a world’s leader in voice biometrics 2010 – the world’s biggest voice identification system for the Federal Government of Mexico «STC has confirmed its achievements in voice identification and staked out a claim to the leading position in this perspective and fast-growing market segment» - Dan Miller, a leading American analyst, Opus Research 19

Voice biometrics Achievements STC methods were approved by the scientific-methodological council of Ministry of Justice of Russian Federation regarding forensic examination of speech records STC has shown excellent results in the Federal Security Service Rating regarding voice biometric search and keyword search In November 2009 the real tests of identification systems were conducted by FSS (ФСБ) of Moscow and Moscow Region on client’s files of ultrashort duration (approx. 3 seconds) and bad quality (S/N 5 d. B, 1000 ms of reverberation). The system has shown a good result - 88 -90% of accuracy. 20

R&D Research and development work In november 2009 STC was announced the winner of the Federal Science and Innovation Agency’s competition for the right to sign a number of State contracts regarding implementation of the following R&D projects: Development of a hardware/software complex for the automatic recognition of natural Russian speech Research and development of automatic identification devices based on voice characteristics in natural speech 21

R&D subject matters R&D works Development of the Russian language synthesis technology with regard to syntactic and semantic analysis of Russian texts of a high sound quality and its implementation in the software form Development of a hardware/software complex for speech separation from artificial background distortions Exploration of new methods of speech records acoustic research, including foreign speech 22

Voice biometrics NIST 2010 – a «World championship» among global leaders in voice identification and verification In the «expert methods» category STC has shown the best results in the world In the «automatic methods» category STC has joined the group of leading companies Recognition accuracy up to 98% in different communication channels with the highest productivity results of all the systems represented. 23

Speech recognition and synthesis World’s best recognition and synthesis technologies for the Russian language 2010 – the first implementation of a full-fledge в voiceself-service system in Russia for the Trans. Credit Bank 24

Social responsibility Charity, helping children and NGOs Participation in education programs, aid to gifted students and young scientists Establishment of L. V. Bondarko scholarship Special study course at the Faculty of Applied Mathematics and Control Processes of St. Petersburg State University STC makes impact to the innovative development of Russian science staying at its height Russian biometric society «Speech Technologies» consortium Voluntary association «Russoft» 25

International activity STC is an active member of the international scientific community A permanent member of international conferences and exhibitions Speech. TEK Inter. Speech Voice Biometrics Conference ISS STC employees are members and active participants of international scientific organizations AES IEEE and others 26

STC today. Our projects 27

Projects «Voice. Net-ID. Mexico» Project In 2010 a supply contract of the world’s biggest ambient noise record system was concluded with Mexico. Мехико The scale of the solution delivered in the framework of the contract is unprecedented: ► up to 1 000 cards of speakers ► up to 600 000 comparisons a day ► up to 1 000 remote workstations ► 28 servers (16 -core each) ► working 24/7 28

Projects Ministry of Defence of the Russian Federation Within 5 years digital recorders P-424 М and P-425 М have been supplied to ships and shore services of the Russian Navy The Р-758 IS transducer designed for data transmission in “Akula”, “Splav” and “Integral” regimes was developed and supplied within the last few years 29

Projects KITFinance The first large-scale implementation of a multichannel recording system Smart. Logger II Vo. IP A call-center designed for simultaneous work of 100 operators 30

Projects North-West Telecom The largest implementation of the multi-channel recording system Smart. Logger II Vo. IP, realized co-operative with Step Logic company ► A distributed call-center for more than 600 operators ► 400 operator’s positions in St. Petersburg ► More than 200 operator’s positions in various cities of the Northwestern region of Russia 31

Projects «Piter. Info» project Speech portal of the Saint Petersburg City Administration The portal will provide citizens with access to easy and quick information by means of the Russian speech recognition and synthesis technology 32

Projects Chief Directorate of Internal Affairs of St. Petersburg STC has equipped Chief and Regional Directorates Of Internal Affairs of St. Petersburg with multi-channel call recording systems «Nezabudka II» Emergency control centers of Chief Directorates of Internal Affairs of St. Petersburg ►Emergency control centers of Chief and Regional Directorates of Internal Affairs of St. Petersburg ► A constant modernization and update of hard- and software 33

Projects «Volgo-Balt» State Basin Authority A «Volgo-Balt» State Basin Authority is one of the leading water transport enterprises in Russia that supports the Volga-Baltic waterway operability STC has installed miniature multi-channel registrators Smal. Logger II on the number of objects along the whole Volga-Baltic waterway. 34

Projects Multi-channel recording systems of all the 18 objects of the Territorial Generating Company #1 of St. Petersburg and the Leningrad Region have been modernized in 2009 and their functional capabilities increased 35

Project Boris Yeltsin Presidential Library By order of the «Saturn» company there was created a distributed innovative hardware/software complex for the work with multimedia audio database by means of the vast spectrum of speech technologies (keyword search, speech synthesis, noise cancellation, language recognition, sound records restauration) 36

Projects «Yandex» Project In 2009 was developed a voice search service Yandex. Maps for cellphones The service lets a user find any objects of interest on the map of a city using their voice 37

Projects Moscow Commercial Court The biggest court in Europe 96 courtrooms Equipped with the system of audio/video registration and transcription «Nestor-video» Features: Full hot backup of all the main sites Centralized management and control Possibility of control right from the courtroom 38

Projects • • • The State Duma of the Russian Federation Council of Russia The Central Election Commision of Russian Federation Development and modernization projects of audio and video recording and transcription system «Nestor. Video» 39

Projects Kurchatov Institute Conference rooms equipped with the audio and video recording and transcription system «Nestor-Video» Gazpromenergo Project on the distributed system of dispatcher talks recording creation Moscow City Hall Equipped with the audio and video recording and transcription system «Nestor -Video» 40

Projects Voice. Navigator in TKB The first in Russia implementation of the voice self-service system in the banking sector Operation of the speech recognition and synthesis complex is very close to the format of communication between clients and operators: The additional key-dialling is not required, users receive the information about bank and its services they are interested in in the dialogue regime in the verbal form. 41

Projects Implementation of a multi-channel recording system Smart Logger II DMCC in an insurance company «Alfa. Insurance» A new type of integration with CTIinterface Avaya brings STC production on the level of the world’s leading producers 42

Projects A “Telecom Express” (Russian Railways) call-center for 900 operator’s positions is equipped with a unique package solution Record control system Smart. Logger II Voice navigation system Voice. Navigator An opportunity to control services quality automatically is provided by means of implementation of a conversation parts search module, which uses keywords and an emotional state evaluation technology 43

Projects R&D «NEVOD» for the Directorate of Criminal Expertise of Federal Service for Narcotics Control Taking into consideration an impact of drug intoxication on individual biometric voice and speech characteristics, an ambient noise recording system has been created with the use of automatic voice identification methods An АС Reglament system, which provides control of talks between engine operators and dispatchers has been developed and implemented for Russian Railways Implementation of a distributed transcription system “Nestor” is being conducted in the Ministry of Foreign Affairs of Russian Federation Implementation of a distributed transcription system “Nestor” in the residence of a Russian President’s plenipotentiary in the Ural Federal District, Yekaterinburg. The project of implementation and development with the use of speech recognition and synthesis technology is deployed in MTS 44

Thank you! 45