Speaker Date
background Travelport corporate background Travelport Confidential
Travelport includes its GDS business as well as GTA, a leading, global multi-channel provider of hotel and ground content services. Travelport also owns approximately 48% of Orbitz Worldwide, a leading online travel company With 2008 annual revenues of approximately $2. 5 billion, Travelport operates in 160 countries and has approximately 5, 700 employees. 3 Travelport Confidential Travelport is a private company owned by The Blackstone Group, One Equity Partners, Technology Crossover Ventures and Travelport management.
Travelport ownership overview Company Position % of Total Shares Outstanding Blackstone 818, 706, 823 70. 3 Technology Crossover Ventures 132, 049, 488 11. 3 One Equity Partners 132, 049, 487 11. 3 Management 82, 064, 177 7. 0 Source: Travelport 4 Travelport Confidential
Travelport corporate leadership team Eric Bock EVP, Chief Administrative Officer, and General Counsel Travelport Jo. Anne Kruse EVP Human Resources Travelport 5 Travelport Confidential Jeff Clarke Ken Esterow President and CEO Travelport President and CEO GTA Mike Rescoe Gordon Wilson EVP Finance and CFO Travelport President and CEO Travelport GDS
Travelport financial snapshot Travelport operates one of the world’s largest networks of content and service offerings Adjusted Net Revenue by Business Unit FY 08: $2, 530 million (1) Adjusted EBITDA by Business Unit FY 08: $716 million (1) 1 Note: Adjusted net revenue and adjusted EBITDA are adjusted as if Worldspan had been acquired on, and Orbitz Worldwide deconsolidated with effect from, January 1, 2007 6 Travelport Confidential
Travelport employees Travelport has over 5, 300 employees spread across the globe supporting 160 countries of operation Employees by Region 7 Travelport Confidential Employees by Business Unit
background Travelport GDS
Travelport is a convergence of traditional and online travel distribution services that empower airlines, travel suppliers, travel agencies, web sites and corporations to provide informed choice to travellers on a global platform 9 Travelport Confidential “Travelport have a long standing relationship with Flight Centre and understand our business. We need responsive partners in this space and Travelport are well placed to meet our product delivery needs. ” Shannon O'Brien, Executive General Manager Australia, New Zealand Canada Flight Centre Limited
Travelport GDS history UNITED United Airlines develops Apollo computer reservation systems in Denver Apollo Travel services marketed to agencies in the US and Japan 1971 1973 Apollo Travel Services renamed Covia, independent affiliate of United Airlines 1986 Delta Air Lines develops DATAS II, an automated reservation system 1980 s 10 Travelport Confidential 50% of Covia sold to US Air, British airways, Swissair. KLM and Alitalia 1987 Galileo partnership formed, now a global organization. Galileo system relocated from U. K. to Denver 1989 Worldspan acquired by Travelport Galileo becomes publicly traded company on the NYSE and the CSE under symbol, GLC 1997 Northwest buys into TWA’s PARS reservation system TWA’s PARS merges with Delta’s DATAS II system. Worldspan formed 1986 1990 Galileo acquired by Cendant acquired by Blackstone Group and Travelport is formed 2001 2006 Worldspan acquired by CVC/ Teacher’s 2003 2007 ITS&S established 2008
Travelport global operations Travelport operates a mix of owned in-country operations and distributors covering 160 countries Travelport sales office Distribution partner Remote service No operations 11 Travelport Confidential
Our GDS senior leadership team Gordon Wilson President and CEO Key Responsibilities: Deputy CFO Travelport Decision support, financial planning & reporting, Tax/treasury Key Responsibilities: Recruitment, Learning & development, employee relations & engagement Key Responsibilities: IT infrastructure, networks and data centre operations Key Responsibilities: GDS global sales / account management, marketing & product, operations, supplier relationships and NDC management Tad Ostrowski Philip Emery General Counsel Langley CFO Langley Sue Powers Lee Golding CEO IT Software and Services Atlanta SVP HR Langley Mark Ryan Dave Lauderdale CIO Atlanta CTO Atlanta Armin Meier Andrew Spybey CCO Langley GVP Communications Langley Keith Woodcock SVP Business Development Langley 12 Travelport Confidential Key Responsibilities: GDS global corporate, commercial, IT and IP legal matters, litigation & compliance Key Responsibilities: ITS&S global sales / account management, hosting & IT subscription & data services. Key Responsibilities: Applications development & engineering, technical architecture Key Responsibilities: Communications, Media relations and PR Key Responsibilities: New business development, internal business systems, Travelport strategic initiatives
Gordon Wilson – President and CEO Travelport GDS Gordon Wilson is responsible for the GDS’s global activities across approximately 160 countries and is based in Langley, UK. • Prior roles include: – President and CEO of Travelport Business Group, responsible for all of its B 2 B businesses across EMEA, Asia and Pacific, including companies such as GTA and TRUST. Wiz. Com as well as Galileo – Vice President, Global Customer Service Delivery, based in Denver, CO – Managing Director of Galileo Southern Africa, based in Johannesburg, R. S. A. – Managing Director of Galileo Portugal and España, based in Lisbon – General Manager, Airline Sales and Marketing for Galileo International • Before joining Galileo International in 1991, Gordon held a number of positions in the UK airline and chemical industries. • Gordon’s education: – Master's degree in Law from the University of Cambridge, UK, – Postgraduate diploma in Air and Space Law from University College, London. 13 Travelport Confidential
Travel industry dynamics End-Consumers have multiple ways of buying travel; either through Travel Suppliers agencies or direct with suppliers. Corporations also have the added benefit of utilizing self-booking tools 14 Travelport Confidential
Agency and corporate customers 60, 000+ travel agencies worldwide Global Corporate Agencies Leisure & Corporate Agencies Online Travel Agencies Corporations 15 Travelport Confidential
What our agency customers have to say “For our successful presence in Switzerland it is important to work together with Travelport. Galileo by Travelport show that they can react flexibly and innovatively to industry changes in Switzerland they keep on helping us being capable of competing in the competitive challenge of the distribution channels“” Stefan Leser, CEO Kuoni Switzerland “Galileo has helped us deploy numerous solutions, all of which benefit our staff and ultimately our customers. ” Larry Ho, Chief Operating Officer, Westminster Travel Hong Kong 16 Travelport Confidential
Airline customers • 430 Airlines including over 70 low cost carriers • Over 4 bn fares available • 46 m air searches every day • Over 327 m air segments annually • 40% of our Top 10 customers total bookings are made outside of their country of origin – only possible because of the reach of the GDS 17 Travelport Confidential
What our airline customers have to say “Agents remain an essential part of our multi-channel distribution strategy as we look to build and grow. Travelport’s Galileo and Worldspan GDS platforms offer us exceptional reach and we are delighted to continue our close working relationship. ” Jon Harding, General Manager International & Distribution, Virgin Atlantic ”Travelport GDS, with its Galileo and Worldspan systems, is an important distribution partner for the sale of Air France and KLM flights and we are looking forward to working closely together over the coming years. The new agreement we have signed will enable us to give both Galileo and Worldspan users full global content until March 2013 and will further strengthen our position with those users. ” Henri Hourcade, VP Corporate & Distribution Air France KLM “Lufthansa and Travelport are working together with great efficiency since many years already. The commercial partnership with this GDS gives us excellent flexibility and we are happy about the recent conclusion of a new contract. ” Andreas Haug / Deutsche Lufthansa “We are pleased to enter into this win-win partnership with Galileo. By making our content available to travel agents via Galileo, we are confident of driving our penetration into new Asian markets while maintaining our focus on providing low cost travel options to the general public. ” Patee Sarasin, Chief Executive Officer, Nok Air, Thailand 18 Travelport Confidential
Hotel customers • • 87, 000+ hotel properties 430+ hotel brands 280 hotel chains 23. 6 m hotel room nights booked annually • 10+ year relationships with all the major hotel brands • GDS bookings’ average daily rate was $174 (source: Travelclick) 19 Travelport Confidential
Car rental customers 19. 3 million car rental bookings annually Travelport aggregates inventory from 25 rental car suppliers representing over 30, 000 locations * YTD October 31, 2007 ** Company, car rental company 20 Travelport Confidential
Rail customers We work with 13 major rail networks 8 MILLION European tickets annually 21 Travelport Confidential
What our customers are telling us. . . ”stnemeriuqer lacot liofi troppus yl ir b snopser “We need a global reach but also “We want help in reducing costs” “We need strong, robust and flexible technology” “We need online solutions to make it easy for our customers to book travel” “We need to be able to compete using solutions that grow our business” 22 Travelport Confidential “We need to differentiate ourselves from the competition” “We need analytical Intelligence to maintain vision and control of our business”
Which translate into these customer needs SUBSCRIBERS Access to global & local content Global reach and local expertise Competitive fares & rates Tools to save time, money and make processes more efficient Technologies & services that reduce costs and generate revenue opportunities Stand out in the crowd in order to get and keep customers 23 TRAVEL SUPPLIERS A committed partner positioned to support unique requirements Travelport Confidential
How Travelport meets these needs TRAVEL SUPPLIERS SUBSCRIBERS Access to relevant, rich & diverse content Comprehensive low prices Convenience Reliability Flexible technology solutions Efficiency tools Control 24 Travelport Confidential VALUE Distribution to 60, 000 agents worldwide Grow revenue streams Extend brand reach Merchandising Pricing flexibility
Our corporate clients additionally require VALUE CORPORATIONS NEED TRAVELPORT PROVIDES Travel solutions aligned with corporate objectives Corporate self-booking and Policy/preference tools Help to eliminate / mitigate risk in travel procurement and align goals across all stakeholders Dedicated team to provide insight into travel processes, positioning products & content Balance corporate and social responsibility 25 Travelport Confidential Traveller and emissions tracking tools
Travelport value proposition Empowering businesses globally through local focus 26 Travelport Confidential Delivering solutions our customers need Building valuable partnerships Innovation to keep our customers competitive
Empowering businesses globally through local focus Travelport offers global reach and local expertise across the entire travel distribution chain 27 Travelport Confidential
Empowering businesses globally through local focus Our global reach Travelport has the size, scale and scope to shop, price, book and aggregate content from multiple suppliers on behalf of multiple travel agencies on behalf of millions of travellers in one place, seamlessly Multiple Suppliers 430 airlines Over 87, 000 hotel properties 25 car rental companies Over 400 cruise and tour operators 13 major rail networks Size & Scale 5, 700 employees worldwide Over 4 bn stored fares 65 mm daily searches for pricing and availability Dynamic connection build 1 billion messages per day 160 countries Travelport Confidential 60, 000+ travel agencies Travel management companies Corporations Real time booking Comprehensive low fares and rates Travel intelligence services Mission critical IT services and software 28 Multiple Agencies & Travellers Tour Operators Metasearch
Empowering businesses globally through local focus World class technology serving our customers globally Our Atlanta and Denver data centers are amongst the world’s largest non-military data facilities • 30 bn messages per month, averaging 30, 000 per second • Delivering 99. 9% core system uptime • Over 4, 500 servers and 8 mainframes • 100+ firewalls, 30, 0000 device backups/month, 3, 000 security patch updates applied/month • Travelport is at the forefront of new technology and supports over 6 operating systems including TPF, z/OS, z/VM and. NET 29 Travelport Confidential
Empowering businesses globally through local focus Our local account, development and technical teams are positioned close to our customers to support local needs. Areas we invest in locally • Account management • Product management • Helpdesk support – including ASK Travelport • Partner marketing with our customers • Local technology partnerships • Training • Localised product & marketing material • More than 40 local websites • Business conducted in 29 languages 30 Travelport Confidential
Empowering businesses globally through local focus Training solutions delivered locally We develop agile training programmes around the business requirements of our customers Increased knowledge: • Improves productivity / lowers operational costs • Promotes increased revenue • Improves job satisfaction & loyalty Learning within Reach 31 Travelport Confidential In APAC, we provide our customers with locally created e-Learning training modules that offer our customers a convenient and costeffective way of staying knowledgeable
Empowering businesses globally through local focus Solutions developed locally Cross Check Travel Enterprise Because of increased consolidation, travel agencies in Australia and New Zealand are looking for the right Mid & Back office solution to enable them to function efficiently as a single entity with multiple branches. In response, the local Travelport team designed and developed CCTE to meet the very specialist work flow needs of our agents making more time available for servicing their customers “We are now experiencing system-wide benefits in productivity, speed and accuracy due to CCTE’s automated capabilities and seamless integration with the Galileo reservations system. One great advantage is that we were able to eliminate a middleware application used for payment processing and receipting, which required manual data entry from one system to another. ” RAC Travel Services, Australia 32 Travelport Confidential
Empowering businesses globally through local focus Relevant local content to meet regional / local needs Access to 70 low cost carriers – the broadest range available 33 Travelport Confidential
Delivering solutions our customers need Through customer feedback and collaboration, we keep our customers competitive by delivering tailored technologies and services “Over the last 12 months, Portman Travel has expanded and our needs from a GDS partner have therefore evolved. Travelport’s ability to continue to exceed our expectations with the relevant products and services means that we are looking forward to our long term partnership continuing to develop. ” Michael Hare, Chief Operating Officer, Portman Travel, UK 34 Travelport Confidential
Delivering solutions our customers need We listen, we create, we deliver Customer Surveys Identify Customer Needs Check, Test & Evaluate Collaborative Development Travelport Journey Manager Travelport Retailing Solutions Development Journey Note: Customer. Centric Selling® is a registered trademark owned by Customer. Centric Systems, LLC 35 Travelport Confidential Deliver Solution
Delivering solutions our customers need Identifying and responding to customer needs We first capture our customer’s views to understand their challenges before offering any solutions Customer. Centric Selling® Our account management methodology matches customer needs with solutions developed in collaboration for mutual benefit Net Promoter Score Our customer survey methodology helps us identify and prioritise specific customer needs Note: Customer. Centric Selling® is a registered trademark owned by Customer. Centric Systems, LLC 36 Travelport Confidential
Delivering solutions our customers need Solutions that generate new revenue streams Travelport Agencia. TM Designed and developed locally in collaboration with Air Canada, Travelport Agencia. TM is the first and only desktop shopping and booking application that allows our Canadian agents to take full advantage of the flexibility of Canada’s largest airline via the GDS Shelley (25 A) is travelling on a Flight Pass Bob (17 A) is travelling in Tango and was able to purchase his seat in advance Nancy (27 C) saved $3 with the No Check Baggage option 37 Travelport Confidential Jen (15 F) gets where she’s going with a flexible oneway fare Kelly (12 A) dines on the fly thanks to the pre-paid On Board Joe (4 A) stacks up Café Vouchers rewards with Aeroplan Miles
Delivering solutions our customers need Solutions that save cost – Travelport Rapid Reprice. TM - The industry’s first and most sophisticated automated re-pricing tool Quickly and accurately calculates a new fare reflecting appropriate fare rules, taxes, and other fees in any currency. Reprices fare in less than 1 minute And by completely automating the ticket exchange and re-price process online, increases customer satisfaction. “Our strategy to deploy efficient technologies made Rapid Reprice a good fit for United Airlines. The product has provided financial and operational benefits while improving the overall service we deliver to our customers. We are very pleased with this innovative solution. ” United Airlines 38 Travelport Confidential
Delivering solutions our customers need Solutions that improve profitability – Travelport Fare Verified. TM - monitors and reduces revenue leakage in real time, with the industry’s first pre-ticket auditing tool. “Fare Verified has become one of those products we now wonder how we could have ever done without. It validated our assumptions helping us uncover and stop significant revenue loss. We now consider Fare Verified an essential component of our operation. We are very pleased with the results and compliment Travelport for a job well done. ” — Delta Air Lines 39 Travelport Confidential
Delivering solutions our customers need Other success stories After adopting Worldspan Trip Manager™ Home Depot saw a 39% reduction in average hotel room rates and a 20% reduction in average ticket price below the national average. As a result of adopting Travelport Traversa’s™ easy booking process, IBM expects to see increased adoption and satisfaction across their employee base and maximized savings 40 Travelport Confidential
Building valuable partnerships Travelport is committed to productive, long-term partnerships. 85%+ of our agency customers and almost 100% of our airline supplier customers have been with us for more than 10 years “We have been in partnership with Travelport for quite some time now… they understand our business needs and have provided tailored solutions to help increase productivity and efficiency where it matters – and that is, servicing our customers. ” Steve Ash Director Business Technology ASPAC HRG Australia 41 Travelport Confidential
Building valuable partnerships What our customers have to say “We have been working with Travelport for over 6 years who were one of the first suppliers to support us as we grew our partner relationship model across the globe. We recognise Travelport as a true global partner and are confident they will help us grow our business as the industry and our needs change. ” Global. Star Travel Management “We have enjoyed a successful working partnership with Travelport for many years. Their local expertise along with the backing of their extensive global resources, experience and technical knowledge provides the support and confidence I need to run my business successfully. “ David Clarke, Managing Director, Webjet 42 Travelport Confidential
Building valuable partnerships Partnering to deliver what our customers need, when they need it This means working closely with our customers. Examples include: Going beyond the call of duty Our local tech team in the UK came to the help of an online travel agency customer who needed urgent help to stabilise their website. Even though this problem was not related to us, we got our customer back in business with minimal disruption. 43 Travelport Confidential Extending a helping hand After one of our customers experienced a serious fire, our local team in Taiwan provided emergency help and equipment to keep their business running
Building valuable partnerships Partnering to bring world-class solutions to market quickly – Travelport Cruise & Tour TM Travelport actively engages the 3 rd party community around the globe to bring our agency customers industry leading solutions • Identified best-in-class technology provider in the cruise industry • Created a white label product that provides agents with a leading edge product that is fully integrated into Travelport’s GDS • Aggregates leading cruise & tour content from the Travelport & 3 rd parties • Used by the biggest Leisure agency in the Americas (AAA) “Travelport Cruise & Tour is the ultimate cruise and tour booking tool. It allows me to give as much or as little information as I want to search for the best vacation for my clients. The e-mail function enables me to send itineraries and pricing to my clients and also sends a copy to me, so there are never any conflicts with what my clients are booking. Thank you, Travelport!” Torrye Thompson, AAA Carolinas 44 Travelport Confidential
Building valuable partnerships Partnering to develop leading technology solutions In addition to Travelport ‘s development centers on five continents in thirteen different locations, we also partner with leading developers for the benefit of all our customers Travelport partners with over 20 technology vendors around the globe that brings significant advantages to our customers: • Access to specialised development skills to augment our highly skilled teams • Provides quick ramp-up capabilities and speed to market • Provides flexibility and lowers overall development and solution costs 45 Travelport Confidential
Building valuable partnerships Partnering to bring new revenue streams Leading edge partners In partnership with Microsoft®, our Travelport Journey Manager solution targets SME business travellers, creating new opportunities and revenue streams for travel firms, suppliers and airlines Developing new business models As online travel is one of the fastest growing industry segments, Travelport is engaging with the Meta-Search community to deliver new revenue streams and opportunities. These companies are partnering with Travelport to deliver innovative new consumer services including price tracking and predictive faring Travelport is continually defining new ways of bringing value to its customers Note: Microsoft® is a registered trademark owned by Microsoft Corporation 46 Travelport Confidential
Innovation to keep our customers competitive By challenging the status quo we foster an atmosphere of exploration, driven by constantly anticipating customer and industry requirements. Innovation today – industry firsts . . . and into the future Travelport Journey Manager Travelport Retailing Solutions Travelport XML Direct Connect 47 Travelport Confidential
Innovation - Unprecedented low-fare pricing options worldwide Average savings of According to the latest International study (Dec 2008), Travelport e-Pricing. TM: • • Returns lowest fares most frequently Found lower fares most often Generates the greatest average savings per ticket $68. 13 per ticket , or 9. 4% over the competition Delivers the lowest average ticket price “We are able to search for a wider selection of low-fare options and flight combinations in seconds, allowing us to maintain a high level of competitiveness in the market. “ Antonella Marchesi, Site Manager Easy Market S. p. A, part of TUI Travel Italy 48 Travelport Confidential
Innovation – the next evolution in desktop platforms Increase Revenue Decrease Costs Customer driven Workflow Management Collaborative user experience Aggregates content direct from suppliers, such as low cost carriers and rail Seamlessly integrates selling and merchandising programs Consolidation of booking data irrespective of source via a single record, in one place, via the Travelport Universal Record Customer preferences shared across multiple applications 49 Travelport Confidential Improve Profitability
Innovation – Re-inventing distribution through merchandising & retailing capabilities For our suppliers. . . Providing a platform for distribution of new travel products Selling supplier products and services the way they sell them Enable product differentiation and value-based comparisons Highly targeted advertising and promotional offers For our agents and end-users. . . Truly delivering “full content” and deep product information Enable agents to support the needs of their customers Relevant product options, offers and promotions – particularly those subject to policy for corporates Provide a platform to sell their product 50 Travelport Confidential
Innovation In partnership with Microsoft ® delivering end-to-end travel solutions… Travelport Journey Manager targets initially the lucrative SME business travellers, creating new opportunities and revenue streams for travel firms, suppliers and airlines Note: Microsoft® is a registered trademark owned by Microsoft Corporation 51 Travelport Confidential Research & book travel anywhere from any device from multiple content sources Receive updates and alerts whilst travelling Collaborate and share journey information with other travelers Travelport Journey Manager. TM Access local travel information Manage and interact via desktop, mobile and web
Together taking your business where you want to go Empowering businesses globally through local focus Building valuable partnerships 52 Travelport Confidential Delivering solutions our customers need Innovation to keep our customers competitive
Travelport perspectives on industry trends
Global trends: travel sector in 2009 Economic downturn 54 Travelport Confidential Travel Industry Swine Flu
Global trends: impact of “Swine Flu” Forward Bookings Analysis at 30 April 2009: • Intra-N. America forward bookings for May down c. 1% • EU-N. America forward bookings for May down c. 1% • Overall global bookings down by c. one third of 1% Direct Impact on Travel to Mexico: Source: Travelport. 55 Travelport Confidential
Global trends: travel policy 56 Travelport Confidential
Global trends: airlines and hotels -8% Economy -21% Premium -29% -19. 6% (Q 1 Adjusted Income Yo. Y) (Q 1 Rev. per Available Room) Source: IATA, OAG; Source: “Marriott International Reports First Quarter Results”, 23 April 2009 57 Travelport Confidential
IATA forecasts travel will not return to pre-recession growth rate and will take 3 yrs to get back to pre-recession volume IATA expect passenger kilometres in the short term to be 17% below the pre-recession trend and 14% below in the medium-long term. It will be 2011 before passenger traffic returns to 2008 levels With the exception of 2000/01, passenger kilometres have never returned to pre-recession growth levels. . . 911 bounce, credit bubble and LCC growth 08 -11 3 Yrs Source: IATA 58 Travelport Confidential 17% lower Source: IATA
Quantifying the Impact: Global Outlook: global hotels The impact on hotels is more severe and as a consequence we do not expect to see values returning to 2008 levels in the near future Global Hotels % Value Sales Growth 2008 -2012 % value growth 8 6 4 2 0 -2 -4 -6 2008 Source – Euromonitor International 59 Travelport Confidential 2009 2010 2011 2012
We believe Travelport is well positioned for future growth Actively reshape the Industry Prepare for the upturn Maintain sound financials CHANGE Leverage our strengths 60 Travelport Confidential Embrace technology
Delivering High Return for Today’s Airlines Achieving competitive advantage through innovative technology Selected Customers Protect mission critical operations Cost-efficient hosting utilising common architecture infrastructure Capture lost revenue Solutions to improve profitability and maintain revenue integrity Connectivity to the world Expand revenue opportunities 62 A suite of messaging hubs allowing easy connection to partners Business insights and innovative solutions to grow your business Travelport Confidential
Airline Hosting World class data centres operating at the highest industry standards and compliance requirements “Travelport knows what it takes to support mission critical infrastructure to a global business. Combine that with strong operational staff and you have a recipe for success. Travelport is more of a partner than a vendor. ” Douglas Register, Vice President Service Management & Engineering Information Services Division Tony Thierjung Director of Operations Management United Airlines 63 Travelport Confidential • Two out of the three largest U. S. airlines are clients • Secure, infrastructure – independent site in Atlanta • Provides significant cost savings allowing clients to focus on their core business • Unprecedented 10+ year track record of zero data center downtime
IT Solutions Capture Lost Revenue • Fare Verified: Pre-ticketing audit tool, eliminating under priced tickets and reducing fraud Expand Revenue Opportunities • Rapid Reprice: Automated ticket re-issue tool, eliminates manual processes • Reservation Sales Solution (RSS) - Single link to Travelport GDS with access to over 430 airlines, 280 hotel chains and 25 car companies • Electronic Miscellaneous Documents (EMDs) - Utilizing ATPCO Optional Service fees, document and track charges not provided for on a passenger ticket (e. g. residual value, miscellaneous charges, excess baggage), in development Connectivity to the Rest of the World Interchange Suite: suite of messaging hubs that allows for quick and easy connection to airline partners and provides a rapid deployment methodology 64 Travelport Confidential • Electronic Credit Vouchers (ECVs) - Create, store and redeem electronic credit vouchers for Travel Credit Vouchers, Reference Documents, MCOs or Gift Certificates
Competitive industry insights and analysis Providing affordable industry intelligence for smarter, more profitable business decisions Travelport expertise: Customer necessities: Competitive insight Cost management Identification of new opportunites Market strategy development Market share growth Increased revenue 65 Travelport Confidential Custom Solutions for: Market, network & sales planning Airline Business Performance Insights to Market Opportunities Scheduling Travelport Acuity. TM Travelport Discover. TM Industry knowledge GDS booking & share data Data expertise Analytical experience Solutions to reduce costs Ability to merge multiple data sources
GTA Business Overview GTA is the travel agent’s travel agent GTA is a ‘Virtual Hotel’ providing travel agents with efficient access to large hotel room supply Expertise and long-standing relationships with independent hotels Differentiated access to valuable customers Three decades of local expertise 67 Travelport Confidential
GTA’s Travel Services A leading global wholesaler of accommodation, ground travel sightseeing and other destination services Access to comprehensive inventory of hotel rooms, ground travel with content in 130+ countries Over 35, 000 supplier partners Services >25, 000 groups annually 22, 000+ hotel relationships and an inventory of over 36 m rooms annually 7, 000 contracted tourist attractions 68 Travelport Confidential Travelport. Confidential
Forward-looking statements Certain statements in this presentation constitute “forward-looking statements” that involve known and unknown risks, uncertainties and other factors which may cause the actual results, performance or achievements of the Company to be materially different from any future results, performance or achievements expressed or implied by such forward-looking statements. Statements preceded by, followed by or that otherwise include the words “believes”, “expects”, “anticipates”, “intends”, “projects”, “estimates”, “plans”, “may increase”, “may fluctuate” and similar expressions or future or conditional verbs such as “will”, “should”, “would”, “may” and “could” are generally forward-looking in nature and not historical facts. Any statements that refer to expectations or other characterizations of future events, circumstances or results are forward-looking statements. Various risks that could cause future results to differ from those expressed by the forward-looking statements included in this presentation include, but are not limited to: our ability to service our outstanding indebtedness and the impact such indebtedness may have on the way we operate our business; factors affecting the level of travel activity, particularly air travel volume, including security concerns, natural disasters, health concerns such as the swine flu and other diseases, the current crisis in the global credit and financial markets, and other disruptions; general economic and business conditions in the markets in which we operate, including fluctuations in currencies; pricing, regulatory and other trends in the travel industry; risks associated with doing business in multiple countries and in multiple currencies; maintenance and protection of our information technology and intellectual property; our ability to successfully integrate acquired businesses and realize anticipated benefits of past and future acquisitions, including the acquisition of Worldspan; our ability to achieve expected cost savings and operational synergies from our re-engineering efforts and the acquisition of Worldspan; our ability to obtain travel supplier inventory from travel suppliers, such as airlines, hotels, car rental companies, cruise lines and other travel suppliers; our ability to maintain existing relationships with travel agencies and tour operators and to enter into new relationships; our ability to develop and deliver products and services that are valuable to travel agencies and travel suppliers; the impact on supplier capacity and inventory resulting from consolidation of the airline industry; and financing plans and access to adequate capital on favorable terms. Other unknown or unpredictable factors also could have material adverse effects on our performance or achievements. In light of these risks, uncertainties, assumptions and factors, the forward-looking events discussed in this presentation may not occur. You are cautioned not to place undue reliance on these forward-looking statements, which speak only as of the date stated, or if no date is stated, as of the date of this presentation. Except to the extent required by applicable securities laws, the Company undertakes no obligation to release any revisions to any forward-looking statements, to report events or to report the occurrence of unanticipated events unless required by law. 70 Travelport Confidential
Copyright © 2009 Travelport Inc. All rights reserved. Notes About Examples All screen examples and other inserts associated with system output are provided for illustration purposes only. They are provided as illustrative examples of system functionality and are not meant to represent actual screen responses, rates, etc. Note to document author: If the document contains confidential information, each page of the document should be marked with “TRAVELPORT CONFIDENTIAL” in the footer. 71 Travelport Confidential
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