Spanish for Telecommunicators Presented by Insert Training Agency

Spanish for Telecommunicators Presented by: [Insert Training Agency Here] TCLEOSE Course #22109

Instructors [Insert Instructors Name(s)] 2

Student Introduction

Course Objectives § Learn the proper enunciation of the Spanish alphabet, words, and phrases. § Be able to recognize the pronunciation of Spanish numbers, weekdays and months. § Learn basic Spanish grammar which will help you communicate more effectively. 4

Course Objectives Continued § Be able to use key Spanish phrases to assess your caller’s needs. § Be able to access [Translation Service] for full translation services. § Discuss some of the unique cultural norms of callers who speak Spanish. 5

What’s a “Hispanic? ” • Term coined by U. S. Census Bureau to refer to all Spanish speakers and people with Spanish surnames. • Much resistance to term from “Hispanics” • Not all Latin Americans speak Spanish. • Largest Spanish speaking populations in U. S. are from Mexico, Puerto Rico, & Cuba. 2. 9 6

Fear Not! Nothing to Fear Don’t be intimidated You may be confused …by …by 1. 2 the the grammar pronunciation native speaker people around 7

Pronunciation vs. Enunciation Pronunciation • The act or manner of articulating speech • A phonetic transcription of a given word Enunciation • To declare formally; state. • To pronounce clearly; enunciate 1. 2 8

Easy Does It Remember even though Spanish is a foreign language to you, it is very phonetic, and therefore, very easy to pronounce 1. 2 9

How we pronounce a word is usually based on how we recall hearing it. HOLA 1. 2 10

What Spanishwords do you know? ? 1. 2 11

Tips for the Tongue It is important to remember… that is like 1. 2 before or 12

is always silent is like 1. 2 13

The letter 1. 2 is pronounced 14

Spanish Alphabet A = Ah B = beh C = seh CH = CHeh D = deh E = EH F = EH-feh G = HEH H= AH-cheh I = ee J = HOH-tah K = kah L = EH-le LL=EH-yeh M = EH-meh N = EH-nyeh O = Oh P = peh Q = koo R = EH-reh RR= EH rreh S = EH-seh T = teh U = OO V = veh W=DOH-BLEH-OOH X = EH-Kees Y=E-GRIH Z=SEh-TAH YEH-GAH 1. 1 15

Can I Buy a Vowel? à=AH è=EH Elementary í =EE Me ó =OH Orange ú =Ooh 1. 2 Father do 16

Spanish for Telecommunicators When a word ends in a vowel or “n” or “s”, the next to the last syllable is stressed 1. 2 17

“y” is only a vowel when it stands alone! Spanish version of “and” 1. 2 Spanish for “or” 18

Consonant Sounds B C CH D F G H J K L LL M N Ñ P Q R RR S T V W X Y Z 1. 1/1. 2 19

Sound Off When a word ends in any consonant other than “n” or “s”, the last syllable is emphasized. 1. 2 20

Accented Letters Help with pronunciation Mamá, (mah-m. AH) Interés (een-teh-r. EHs) Terrífico (the-rr. EE-fee-koh) Create new words – Si (If) 1. 7 Sí (Yes) 21

The “Tilde” Ñ Mañana (tomorrow) (mah-Nyah-nah ) 1. 7 22

Diéresis (Umlaut) ü Vergüenza (shame) (behr-goo-ehn-sah) 1. 7 23

¡Punctuation Marks! Let’s the reader know the sentence is a expressive emotion or a question. ¡Salga de la casa! Get out of the house! ¿Que es su emergencia? What is your emergency? 1. 7 24

Dealing with Diphthongs A diphthong is a combination of two vowels, pronounced as a single syllable. The “a, o, and e”…are strong. That means you pronounce them with a lot of EMPHASIS. The “u” and “i” are the weak vowels, so say them softly. 1. 8 25

Perfect Cognate A word that is spelled exactly the same or almost the same in two different languages and has the same definition 1. 8 26

Spanish/English Cognates Horrible Natural Popular Terrible Soda Plaza 1. 8 Color Banana Sociable Radio Doctor Chocolate 27

Near Cognates Words so similar in both languages that their meanings are unmistakable. • A letter or two is different, • An accent mark on the Spanish word distinguishes that word from English. 1. 8 28

Spanish/English Near Cognates Ambulancia Accidente Agente Reporte Información 1. 8 Momento Policía Teléfono Problema Contrabando 29

Numbers One = uno Six = Seis Two = dos Seven = Siete Three = Tres Eight = Ocho Four = Cuatro Nine = Nueve Five = Cinco Ten = Diez 1. 4 30

Numeros Eleven = Once (OHN-seh) Twelve = Doce (DOH-seh) Thirteen = Trece (TREH-seh) Fourteen = Catorce (kah-TOHR-seh) Fifteen = Quince (KEEN-seh) 1. 4 31

Big Numbers Hundred Cien, Ciento Thousand Million Millón Nineteen hundred. . Mil novecientos… 1. 4 32

Area Codes Be familiar with area code(s) for your jurisdiction - • [add local area code] 1. 4/1. 5/2. 1 33

What Time Is It? ¿Qué hora? Son las dos. (It is 2: 00) Son las cinco y quince. (It is 5: 15) Son las cuátro y media. (It is 4: 30) Mediodía = Noon Medianoche = Midnight 2. 3 34

Days of the Week Monday = Lunes Tuesday = Martes Wednesday = Miércoles Thursday = Jueves Friday = Viernes Saturday = Sábado Sunday = Domingo 2. 3 35

Months January - Enero February - Febrero March - Marzo 2. 3 April - Abril May - Mayo June - Junio 36

Months July - Julio August - Agosto September - Septiembre 2. 3 October - Octubre November -Noviembre December - Diciembre 37

Adam or Eve? “o” ending = Masculine and “a” ending = Feminine Generally, words ending in “o” are masculine. There are exceptions as in any language, the most common being: “LA mano”, “ELagua”. 1. 6 38

One or More? As in English, nouns in Spanish can be singular or plural. The “s” or “es” ending on a noun indicates the plural. El, La Los, Las Unos, Unas 2. 6 39

Me, Myself & I Subject Pronouns English Spanish I Yo Tú You (informal) Usted You (formal) Él He Élla She 2. 6/2. 7 40

Plural Pronouns English We You (Spain) They (masc. ) They (fem) 2. 6/2. 7 Spanish Nosotros/tras Vosotros/tras Ellos Ellas 41

“Sir/Madam”? “usted” As a professional, you should use “usted” when addressing Spanishspeaking people as a sign of respect. 2. 8 42

Greetings Good Morning Good Afternoon Good Evening How may I help you? Can I help you? Thank You for calling Have a good Day Hope it goes well 1. 3 • • Buenos días Buenas tardes Buenas noches ¿Cómo le puedo ayudar? Puedo ayudarle? Gracias por llamar ¡Que tenga buen día! Que le vaya bien 43

I am the VOICE of 9 -1 -1 Bueno, habla la despachadora de 911. Hello, this is the 9 -1 -1(female)dispatcher Bueno, habla el despachador 911. de Hello, this is the 9 -1 -1(male)dispatcher 2. 2 44

What’s in a Name? ¿Cómo se llama? ¿Que es su Apellido? ¿Que es su nombre completo? 1. 3/2. 1/3. 2/4. 1/5. 1/6. 1 45

Spanish Last Names Juan Roberto Gonzalez López – Gonzalez is his father’s last name. – López is his mother’s name. Ana Maria Pérez Soto de* Cruz – – – Pérez is her father’s last name. Soto is her mother’s name. Cruz is Ana Maria’s married name. * “de” means “of, from, or about” and is often used to indicate that a woman is married. 2. 9 46

Let’s Practice If Antonio Roberto Treviño Gonzalez married María Victoria Mata Resendez, what would be her married names? If they have a baby boy named José María, what would his full name be? 2. 9 47

Helpful Phrases Speak slowly, please - Hable despacio, por favor I speak little Spanish - Hablo poco español Is there anyone there who speaks English? - ¿Hay alguien alli que habla ingles? Repeat - Repita 1. 3/2. 5 48

Hispanic Cultural Norms • Traditional gender roles • Family dynamics • Children as Interpreters 2. 11/2. 12/2. 13 49

I do not understand - No entiendo Can you understand me? - ¿ Me entiende? Does anyone speak English? - ¿ hay alguien que habla ingles? 1. 3/2. 5/3. 2 50

Do you have an emergency, yes or no? Tienes una emergencia, si o no? Do you need…the Police? Necesitas la policia? …the Paramedics? …los medicos? …the Fire Department? …los bomberos? 1. 3/2. 3/3. 2/4. 1/5. 1/6. 1 51

Key Phrases to Verify ALI/ANI What is your address? • ¿Que es su dirección? What is your phone number? • ¿Que es su número de teléfono? 1. 3/2. 1/3. 2/4. 1/5. 1/6. 1 52

HELP! Using [Translation Service] • [Insert the process for conferencing with your agency’s translation service] • [Insert your prompts, such as: What language, please? Client ID? Client Name? Other? ] 2. 5 53

Who’s on First? Which? Who? What? When? Where? Why? How Many? 2. 3 • • ¿Cúal? ¿Quién? ¿Qué? ¿Cuándo? ¿Dónde? ¿Por Qué? ¿Cómo? ¿Cuánto 54

Good to Know Please, don’t hang up… don’t hang up. Por favor, no cuelge… no cuelge. One Moment Un Momento Please don’t hang up. Wait for a translator. Por favor, no cuelge. Espere a un traductor. Just a moment, I need to send help Un momento, necesito mandar ayuda. 1. 3/3. 2/3. 3/4. 1/5. 1/6. 1 55

Easy on the Ear! Calm down ¡Calmese! Help is on the way. Ayuda esta en camino. 1. 3/3. 2/4. 2/5. 2/6. 2 56

Weapons? ¿Hay Armas, Si o No? ¿Que tipo? Gun/Pistol Knife Hammer Scissors Stick Bat 3. 1/4. 5 • • • Pistola Cuchillo Martillo Tijeras Palo Bate 57

Weapons? ¿Hay Armas, Si o No? ¿Que tipo? Rifle Shotgun Bottle Axe Chain Dagger 3. 1/4. 5 • • • Rifle Escopeta Botella Hacha Cadena Daga 58

Mas armas! Rope • Mecate Switchblade • Navaja/Daga Bomb • Bomba Brick • Ladrillo Razor blade • Hoja de afeitar 3. 1/4. 5 59

Words to Listen for… A fight– Una lucha or pelea Fighting – Luchando/Peleando Bomb threat - Amenaza de bomba Car accident - Accidente de carros Bicycle accident - Accidente de bicicleta Telephone threat - Amenaza por teléfono 4. 1 60

Let’s all agree Adjectives agree in number and gender with the nouns they describe or modify The white blouse - La camisa blanca The yellow cars - Los carros amarillos 2. 7/2. 4/2. 9 61

Descriptions Tall Short Thin Stocky/Fat Young Old Hispanic Caucasian African-American 2. 4/4. 3 • • • Alto –a Bajo –a Delgado –a Gordo –a Joven Viejo –a Hispano –a Blanco –a / Güero - a Negro –a / Moreno - a 62

Colors Black White Blue Brown Yellow Orange Green Red Silver Plated Pink Purple Gold 2. 4/4. 3/4. 4 • • • • Negro /a Blanco /a Azul Moreno /a, Café / Marrón Amarillo Anaranjado Verde Rojo /a Plateado Rosa Morado – a Oro 63

What Color Hair? What color is his /her hair? ¿Qué color es su pelo? Blond, brown, black Rubio, café, negro Brown, brown (dark) hair Pelo café /Moreno/Prieto Black hair White hair Pelo negro Pelo blanco Medium hair Pelo mediano Redhead Bald Gray hair rojo or pelirojo Calvo, Pelón Canas 2. 4/4. 4 64

Do blondes have more fun? Brunette Gold Dark Gray Light (color tone) Silver Plated Straight Curly Short Long 2. 4/4. 3 • • • Moreno Dorado –a/oro Oscuro –a Gris Claro –a Plateado Liso Rizado, rizo Corto Largo 65

More descriptors Describe the person Describa la persona Race -- Raza Gender -- Sexo Height -- 2. 4/4. 3 Altura Weight -- Pesa Freckles -- Pecas Dimples -- Hoyuelos 66

All Dressed Up What is the person wearing? ¿Qué lleva puesto(a)? Shirt Pants Socks Shoes Coat Jacket Hat/cap Dress Sandals 2. 4/4. 3 • • • Camisa/Playera Pantalones Calcetines Zapatos Abrigo Chamarra/Chaqueta Sombrero/gorra Vestido Sandalias/Chanclas 67

Key Information Needed Where are you hurt? ¿Donde estas herido? Is there blood? ¿Hay sangre? From where? ¿De donde? From where is the blood? ¿De donde esta sangrando? 2. 3/6. 1 68

Body Parts Head Hair Eyes Nose Mouth Arm (s) Hand (s) Finger (s) Legs Feet 4. 3/6. 1 • • • La cabeza El pelo/cabello Los ojos La nariz La boca El (los) brazo (s) La (s) mano (s) El (los) dedo (s) Las piernas Los pies 69

More Body Parts Ear = La Oreja Lips = Los Labios Face = La cara Teeth = Los Dientes 4. 3/6. 1 70

¿Qué es su… Name (complete) Address Zip Code Phone Number DOB Place of Birth Age Work (Place of) 2. 1 • • Nombre completo Dirección y calle Código (Zona) postal Número de teléfono Fecha de nacimiento Lugar de nacimiento Edad o años Trabajo 71

Let’s Review Alphabet Numbers Weekdays Colors Clothing Information to establish an event 72

Miscellaneous Identifiers Scars Marks Tattoos Glasses Contact Lenses Pregnant Drunk/Inebriated 4. 1/4. 3 • • Cicatrices Marcas Tatuajes Lentes (Ante Ojos) Lentes de contacto Embarazada Borracho/a Tomado Intoxicato 73

VEHICLE DESCRIPTIONS ¿Tipo del auto? Carro Camion/troca SUV Camioneta/Van Autobús Una bicicleta Una motocicleta 4. 4 74

More Vehicle Words to Use ¿Dos puertas? 2 Doors ¿Cuatro puertas? 4 Doors ¿Ano? Year ¿Es viejo? Old ¿Es nuevo? New ¿Color? Color ¿Numero de placa? License Number ¿State? State 4. 4 75

What Direction are You Going? ¿Qué dirección vas? NORTH/ NORTE WEST/ OESTE EAST / ESTE SOUTH/ SUR 4. 4 76

VEHICLE ACCIDENT – Key Words – Un choque (a crash) – El choque (the crash) – Atropellado (run over) – Herido/Lastimado (injury) 6. 1 77

Theft, Robbery or Burglary – Key Words Robo – Burglary and Robbery Ahora – Now (in progress) Esta mañana – this morning Anoche – last night Ayer - yesterday 2. 3/4. 1/5. 1/6. 1 78

DOMESTIC VIOLENCE Key Words Pegar (Hit) Golpear (Hit) Matar (Kill) Violento (Violent) Loco (Crazy) Drogas (Drugs) Tomado (Drunk) Intoxicado (Intoxicated) ¿Hay heridos? Is anyone hurt? 3. 1/4. 1 79

Family Members Mother, Father Parents Relatives Spouse Child Guardian Grandmother Grandfather Aunt/ Uncle 4. 1 • • • Mamá, Papá Padres or Papas Parientes Esposo (a) Niño (a) Guardián Abuela Abuelo Tía / Tío 80

Scenario Respond to a DV call – – 1: 45 am – Relative – Bruises, cuts – Not the first time – Alcohol involved – Unknown weapons 4. 1 81

The 4 Commandments of EMD Is it a male or female? Boy or girl? ¿Es hombre o mujer? ¿Es niño o niña? How old is he / she? ¿Cuántos años tiene? Is he / she conscious? ¿Está conciente? Is he / she breathing? ¿Está respirando? 6. 1/6. 2 82

CHIEF COMPLAINTS Ataque al corazón Dolor de pecho Enfermedad La herida El dolor Hacerse daño La Fiebre El resfriado La gripe La tos 6. 1 • • • Heart attack Chest Pain Illness, Sickness Injury Pain To injure oneself Fever Common cold Flu Cough 83

CHIEF COMPLAINTS La Fractura • El SIDA • La Pulmonía • El Infarto de Corazón • El Inválido/a • La Medicina • La Receta/Prescripción • 6. 1 Fracture AIDS Pneumonia Cardiac arrest Handicapped Medication Prescription 84

MEDICAL CALLS – more vocabulary Faint Bleed Burn Swollen 6. 1 Desmayo Sangrar Quemar Hinchado 85

FIRE CALLS – Key Words Firefighter Burning Lumbre/Fuego/Encendio Bombero Quemando Is everybody outside? ¿Estan todos afuera? Get Out! ¡Salgese! Stay outside! ¡Quedese afuera! 5. 1/5. 2 86

SCENARIO • Answer 9 -1 -1 call • Tell caller you speak little Spanish • Get location • Get call back number • Police, Fire, or Ambulance? 87

SCENARIO • Tell caller you don’t speak much Spanish. • Verify Caller’s address and phone number • Tell caller not to hang up • Get Language Line on the phone 88

Recommended Reading Essential Spanish for Law Enforcement Mastering Spanish Vocabulary 89

SIGAN CON CUIDADO 90