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Smart Voice Logger Aria Telecom Solutions Pvt. Ltd.
About Aria • • • Since 2003 Aria Telecom is working hard towards satisfaction of our clients, With our team efforts & our clients support we became India’s No 1 IVR, Voice Logger & in Many more customized telecom solutions company. Aria has team of more than 20 qualified engineers for R&D & support. Aria also has most experienced team of marketing managers with technical background to understand client requirements. Aria has presence in most of the metro cities in India. Aria also has clients outside India like Nepal, Bhutan , Africa countries, Arab countries. Technology Excellence Award – for customized solutions-2017 Technology Excellence Award – Leaders in IVR -2013 Global Business & Services Award – Leader in Customized Telecom Solution 2013 ISO 9001: 2008 Certified Company Registered with MSME (Micro, Small & Medium Enterprise) Registered with NSIC (National Small Industries Corporation of India)
Aria Product Profile • • Parth UCS IVRS - Interactive Voice Response System TVRS - Telephone Voice Recording System (Logger) Embedded Voice Logger - Non PC Based Voice Logger Parth UCS (Unified Communication System)-Inbound out bound complete contact centre solution with ACD, CRM, IVR, Clint info pop-up, MIS reporting, Agent Recording, Predictive Dialling Parth UCS Conference Bridge - Multi party telephonic conference system with authentication. Aria Call Centre Noise Telephone Headsets - High quality call centre Noise cancelling Telephone Headset with USB, RJ 9, 2. 5 mm, 3. 5 mm, Dial pad. Aria Namaste! - Live Chat – it is an unified application, generally used for live monitoring the live conversations in real time. Web Designing – We also into the designing of websites in an advance manner
Voice Recoding System q ARIA-5002 is two Channel Voice Recording System with USB connectivity. q it can be used with direct GSM FCT, telephone lines , EPABX extensions , VOIP FXS/ FXO , Wireless Radio equipment etc. q We have utilized our available resources in the best possible manner to produce an outstanding range of PC Based TVRS as per the set international quality. q User friendly q Most efficient recording system. q Small in size and easy to handle
Features Agent Screen ü Aria CRM with 45 fields to enter Caller Information ü Agent can view missed call data in his panel ü Set call back-Can set alarm for the follow up with customers, once you will set the call back, you will get reminder on your screen on the same time. ü Update Remarks, Fill disposition (Call Status, Feedback) ü Today call History- agents can get their current day report ü Caller call History-On live call, you can check the previous history of the particular customer. Dialing Method : ü Click to dial-Dial Pad will be enable on your screen to dial numbers ü Manual -Dialing through Hard phone/Analog Phone/Dial pad ü Auto Dialing-Option will be available to upload the number details into admin panel. As agent will pick the phone, number would be start dialing and as per the actual call status agent would able to submit the call with dispositions.
Admin Screen ü Live Monitoring ü Add, Edit & Delete multiple User/Campaign/ACD group ü Integration Of Customer CRM-if customer is having own CRM we can integrate with our system ü Disposition up to 3 level ü Script Manager ü CRM Builder ü 100% Recording ü Queue Management-if all agents are busy, calls can be in queue ü Role Management MIS Reports ü IVRS Report ü Agent Report ü Dial Result
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Aria Telecom Solutions Pvt. Ltd P: 0120 -4763988, [email protected] net Website: www. ariatelecom. net