Smart Card Networking Forum Case study How to

Smart. Card Networking Forum Case study: How to make cards work with GC Register www. kingston. gov. uk

About Kingston • London Borough, South West London • Population of 150, 000 • 4, 000 Employees www. kingston. gov. uk

Business Pressures on RBK • e. Government Agenda • Customer First – Improving Public Access • Efficiency savings Gershon www. kingston. gov. uk

ICT in Kingston • 1, 600 PC’s and 100 servers • Microsoft Apps – Exchange, Commerce Server and Share. Point Portal Server • Northgate i. World in Revenues and Benefits • Anite Swift / EDM • Cedar Financials • In-house Planning / GIS www. kingston. gov. uk

Strategic Context • RBK Policy Programme • Medium Term Financial Planning • Customer First Programme • ICT Strategy www. kingston. gov. uk

Customer First • Single Point of Access • Customer Service Improvements • Common standards • Efficiency Savings www. kingston. gov. uk

Business Case for Smart. Cards • Libraries needed replacement membership card • Opportunities with new Leisure Contract • Joined up approach across the Council • Lots of small projects • Economies of scale • Partnership with Tf. L and London Connects • Future applications www. kingston. gov. uk

Smartcard Roll-out • Using MS CRM for Customer Database • Integration with back office systems for; • Libraries • Leisure • Council Helpdesks and Libraries • Printing while you wait • Photographs www. kingston. gov. uk

Link to Oyster • In partnership with London Connects and Transport for London • Added value service for residents • Gives the card greater importance • Means at least one less card in your wallet! • Positive joined up image for the Council • Opportunities to expand to all types of travel card and South West Trains www. kingston. gov. uk

Partnership with London Connects • London wide Smartcard group • • Sharing best practice Learning from pilots Joint procurement Co-ordination between boroughs • London Library Card – Onecard www. kingston. gov. uk

Customer View www. kingston. gov. uk

Card Design www. kingston. gov. uk

e. Billing Business Case • Customer Service Improvements • Improving access to services • Delivering services in the way people want • Efficiency Savings • Channel migration • Back office savings www. kingston. gov. uk

Gov Connect Business Case • • • Trust / Authentication Legal Admissibility Joined up public services Long term future Government pressure www. kingston. gov. uk

www. kingston. gov. uk

www. kingston. gov. uk

www. kingston. gov. uk

How will Smartcards link to Government Connect? Customer Data Hub MS CRM Online Services Libraries Biz. Talk Gov Connect Leisure Other BO Systems Revs and Bens www. kingston. gov. uk

Future Plans • PASS Scheme • Leisure Centres in 2007 • Access to services without the stigma (e. g. free school meals) • Payments …? www. kingston. gov. uk

Any questions? Contact Details; Robin Noble ICT Manager Royal Borough of Kingston Tel 020 8547 5183 robin. noble@rbk. kingston. gov. uk www. kingston. gov. uk