Simplified electronic dialogue through Altinn Director General Erik

Simplified electronic dialogue through Altinn Director General Erik Fossum, The Brønnøysund Register Centre

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Agenda • The Altinn Concept • Progress and results • The next level: Altinn II 3

Altinn is the Norwegian government’s portal for electronic dialogue with businesses …but does even contain significant services for citizens 4

Two of the Altinn corner stones: • The Central Coordinating Register for Legal Entities • The Register of Reporting Obligations of Enterprises 5

The objectives of The Central Coordinating Register for Legal Entities Business Enterprises Reg. of Employers VAT Register Reg. of Foundations • All entities identified by organization number • Registering all persons with key roles in the entity • Reducing multiple collection of the same information to seven associated registers Reg. of Establishments and Enterprises Corporate Taxation Data Register of bankruptsies 6

The objectives of The Register of Reporting Obligations of Enterprises • Reuse of data to omit double or triple reporting • Supply metadata for electronic reporting solutions like Altinn 7

The fundamental information flow Register of Reporting Obligations of Enterprises a dat eta M Form National Population Register Central Coordinating Register for Legal Entities User roles altinn 8

End users Transaction Solution Architecture Web Portal Services Communication centre Services workflow External systems Web Services Web services Archive services Internet Biz Talk mapping Work database Security solution Population Register e. Gov agencies Agency systems Archive database Admin. of Access rights Register for Legal Entities Forms design Data definitions/ metadata 9

Four security levels and PKI Log on with a Smart Card at security level #4 … …or choose security level #2 with one-off codes distributed by post or SMS messages 10

ELMER: Framework for web-based forms ELMER = Acronym for “Easier and more efficient reporting” (in Norwegian) Page layout, help functionality and interaction rules • Obliged in all public forms for enterprises • Also used for a lot of citizen forms • • Administered by Brønnøysund Register Centre (for ALL forms, not only in Altinn) ELMER for the respondent: –Common look and feel in public forms –better understanding of the task ELMER for the authorities: –better response quality –more efficient processing 11

Common look and feel on ti a ga vi a N rea a on ti The Form area ed rm fo dd In rea be a m ) (E elp H 12

The authorities shall not ask for information which they can access from other sources Pre-completion of forms: All electronic services shall be pre-completed with basic data from the Central Coordinating Register of Legal Entities and other relevant information that the service provider already has. 13

The Form which learned to listen Questions is depending on earlier answers The user can choose between different tracks in the form 14

Context dependent help The user can choose between click on help buttons to view context dependent help different tracks in the form texts 15

From one way reporting to two-way electronic dialogue The electronic PO box for registered post and messages from different governmental agencies to businesses 16

Forms and Services in Altinn The Catalogue of forms in Altinn is containing about 750 governmental forms and services 17

Topic Maps The Information part of Altinn uses Topic Maps to provide the user with association -based navigation and findability 18

Agenda • The Altinn Concept • Progress and results • The next level 19

Altinn Collaborators 2004 2005 2006 2007 2008 2009 20

Collaborating Professional systems today • • • • • • Adonis AS Agresso Agro Økonomi Akelius Aksjeservice AS Allinfo Aspect 4 Lønn Aureus Altut Aquafarmer BAS Cantor Controller Cantor Harmoni Lønn DI-Business Duett Easy-Regn EDB Business Partner Farm Control Finale Flexidata Sambo Formula Lønn og Personal Formula Økonomi Genesis AS Hogia. Lønn • • • • • • Huldt & Lillevik Lønn og Personal System 4 Info. ADB Jæren Regnskap Taxi AS Landbruksdata Voss LESSOR Payroll til Microsoft Dynamics AX Lexi AS Lodo L 1 Lønn Maestro Mamut Maritech Regnskap Microsoft Navision Midas Data AS Multiplus Nettlonn Notodden Programutvikling OCS HR Personec Lønn SAP Scanvaegt Sticos Årsoppgjør • • • • Sunskatt Superior Kontroll Total Uni Økonomi Visma Avendo Skatt Visma Business Design Visma Contracting Visma Global Visma Lønn Visma Scenario Professional Visma Rubicon Visma Unique AS VIVALDI Lønns- og Personal. System XLedger Zeta Just over 50 % of all forms are completed by an end-user system (professional software). 21

Major reportings through Altinn (% of total) Not in Altinn the first years New form – only in Altinn New form after Altinn 100 % 80 % 60 % 40 % 22

91 % of businesses in Lofoten used Altinn for their Tax-return already in 2006 www. altinn. no 23

Conclusions 1. Administrative burdens for businesses are reduced 2. User satisfaction is very high 3. Efficiency gains in public sector 4. The number of government agencies joining the collaboration is ever increasing 5. Very high penetration rate for major forms The most complex forms are already available via Altinn (tax etc. ) 6. The number of forms reported through Altinn is rapidly increasing (till now 40 mill) 7. Very many users (450 000 businesses, 2, 5 mill. Citizens) 24

Agenda • The Altinn Concept • Progress and results • The next level: Altinn II 25

Why a new Altinn solution? • To fulfil the demand from all stakeholders, new functionality is needed. • The existing solution was not suitable to develop further • There is a need for more flexible and user- friendly solution for existing functionality • The existing solution was not designed to cover collaboration in the way we want • The existing solution was not build with the architectural principles we want for “tomorrow” • We were positioned for a “vendor lock-in” 26

Service stages User information and benefits Altinn II Stage 4: Interaction with other bodies Services requiring close collaboration with other public bodies (horizontal integration) Altinn I Stage 3: Individualised communication Stage 1: Publication (”online brochures”) General information about the body and its services Services enabling users to enter and obtain information Stage 2: individualised for each Communication user. Services linked geared to target to internal IT system audience in the public body Information and basic (vertical integration) interactive services Complexity For example: - obtaining data from other bodies - carrying out calculations and comparisons, and - presenting the results to users. Users will not be aware of the interaction with the other bodies. Collaboration between the bodies will usually be formalised in advance. 27

Altinn II: Framework for extended functionality • • Based on off-the-shelf software and public standards Offers wide variety of standard service types: • Version 1 - Forms - Messages - Broker • Version 2 - Look-up - Transaction • • All service types implemented by the service owners No custom development needed to implement services 28

Altinn II Collaboration Services • Presents the process to the user • Guiding the user through the various activities • Removes the need for the user to know how the Government works • Allows the user to focus on what he wants to do… (”I want to build a house”) …and not how to do so (”I think I need to fill out forms X, Y and Z. ”) • Collects all case materials in one location • Easy to keep track of the dialogue 29

Altinn II Collaboration Services: Transition from forms to process EX A Look up service Process guide MP Relevant services Links Task list LE Archive view 30

EDAG: ”Electronic interaction with Employers” Employer Current Situation LTO AA-registered Salary Sick Pay Future? * 12/24 Reimbursements Work & Welfare Salary Statistics Employee Life and Pension insurance Other private players 31

Altinn End User Solution Altinn Portal Presentation, information and navigation Work space Service catalogue Integration Altinn Archive Altinn Service Engine (part of service engine) Archive Rules tool Integration tool Forms tool Services catalogue tool Altinn Access Administration Authorization and user administration Authentication Development tool Work flow Forms Rules Policy database Subscription Altinn Signing and Encryption Integration Work flow tool Integration Portal/CMS tool Service catalogue Integration/Common Data Model Altinn Service Development Pre fill Message Signing Encryption Notification Altinn Statistics and Analysis Register Statistics and analysis User profile Integration SERES Integration Data Systems Agency system End user syst Register info Public Basic Data Municipality register Postal code register Nat. population register SERES Legal entities register 32

Altinn II Solution overview Altinn Service Production Solution (SPS) Altinn Service Development Solution (SDS) Services • • Portal dev Rules dev Workflow dev Forms dev • • • Service cat. Publishing Migration Technology • • Visual Studio 2008 Infopath 2007 Sharepoint designer Workflow designer • • Sharepoint 2007. NET 3. 5 SQL Server 2008 Win 2008 Services • • • User profile Archive Encryption Signing Authorization • • • Portal Service catalog Workflow Forms Rules Policies • • • Subscription Pre-fill Messaging Notification Register Technology • MS Office Forms Server 2007 • Internet Information Server • Sun Open. SSO • Windows Sharepoint Services • Windows Workflow Foundation • • . NET 3. 5 SQL Server 2008 Windows Server 2008 Biztalk 2006 R 2 33 33

Version 1 of Altinn II will be launched november 2009 Version 2 november the year after. 34

Summary of our targets: • To make Altinn the central service and transaction hub between businesses/citizens and government agencies • To make Altinn a collaboration platform for efficient electronic collaboration that spans across several government agencies, businesses and citizens • Upgrade the technology to an efficient Service Oriented Architecture to support business needs =>Shared architecture components => Reduced costs, reduced time-to-market and reduced delivery risk • Improvement of existing services • Intuitive and user oriented services for businesses and citizens • Altinn a key component in the Norwegian government IT infrastructure • Altinn as the single point of contact (SPOC) • All public agencies and services to be included in Altinn 35

Altinn World class e. Government / State of the art e. Government 36

Thank you for your attention. 37