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Session IV Installation and Technical Support Issues Session IV Installation and Technical Support Issues

Licensing • Tools – User Manager Licensing • Tools – User Manager

Licensing – too many users • Change of machine name • Remote desktop turned Licensing – too many users • Change of machine name • Remote desktop turned on with XP • Disconnect instead of logout on terminal services • Abnormal shutdown

Licensing – clear users • • Login / logout from same machine name Logout Licensing – clear users • • Login / logout from same machine name Logout terminal services session Call us Email halsys. lic to [email protected] com

NT/2000/XP Rights • User should be power user or administrator of local machine • NT/2000/XP Rights • User should be power user or administrator of local machine • Use Control Panel – User Accounts or Users and Passwords • Allows users to: – Save scanner settings – Save hit list formatting – Store edit duplicates setting – Keep last application, database, and basket

Internet and hal. FILE • Internet Service Providers configure for 100% up-time • hal. Internet and hal. FILE • Internet Service Providers configure for 100% up-time • hal. FILE requires local DNS so if only DNS is provided from the Internet then hal. FILE is down if Internet is down • Login issues on 2000/XP • Run a local DNS server • Setup WINS resolution • Use local hosts file • Test

Moving hal. FILE • Any change of location (Path, server, or share) even if Moving hal. FILE • Any change of location (Path, server, or share) even if names are the same. • Change basket path • Change configure drives • From all stations run \serversharefolderhfw 20. exe /regserver or g: folderhfw 20. exe /regserver to avoid error 48 when exiting modules

Delete Document • Configure – Security – User Profiles • Double click user • Delete Document • Configure – Security – User Profiles • Double click user • Double click database in right-hand panel • Click extended settings

NAS / Image Storage • Windows based NAS (i. e. Dell Power. Vault) • NAS / Image Storage • Windows based NAS (i. e. Dell Power. Vault) • Unlimited users • Domain / active directory support • Hot swappable drives • Fault tolerance – RAID 5

hal. FILE Printer • We finally got it right !! • Unfortunately, no one hal. FILE Printer • We finally got it right !! • Unfortunately, no one has an easy way to install it. • We have added a menu to the administrator to easily install this feature from each workstation.

Where is that feature? • Base Edit Utility – On the fly – File Where is that feature? • Base Edit Utility – On the fly – File Tables • Tools Import • Associated Import

TWAIN vs. WIA Scanning • WIA has limited functionality compared to TWAIN • WIA TWAIN vs. WIA Scanning • WIA has limited functionality compared to TWAIN • WIA designed specifically for the Scanner and Camera Wizard • Limited number of devices (especially production level) are distributing WIA drivers • Our TWAIN scanning module is capable of communicating with a WIA driver but using TWAIN provides more functionality including resolution and image quality control

hal. FILE Viewer Issues • B&W instead of color display – View – Scale hal. FILE Viewer Issues • B&W instead of color display – View – Scale – Optimize (Ctrl+O) • Can’t zoom or copy/paste after using annotation tool – Tools – Select Annotation – None • Sharp. Desk Imaging – Need special version of halviewer. dll from us • Imaging Pro 1. 1 – Not supported – images will disappear upon zoom • Only prints first page of doc – Patches available for Imaging Pro 2. 6 on our cd • Get printer dialog when I email document – Allows you to select pages to email. Just ignore printer selection.

TWAIN Scanning Issues • UNC Paths now supported in TWAIN – Tools Options (set TWAIN Scanning Issues • UNC Paths now supported in TWAIN – Tools Options (set Temp. Directory) • 380 invalid property value after clicking save settings and getting out and back in scan module has been fixed • Invalid function call or capability data is not supported – Running hftwain 32. exe instead of hftwain 32 pro. exe • Appears to lock up on stapling (F 5) – Set scan station id – Station ID can be set from administrator

Common Error Messages • String or binary data would be truncated – Information in Common Error Messages • String or binary data would be truncated – Information in a field is too long – We will tell you which field in 2. 2 • 380 errors or missing screens – Screens sized too small and module was closed – Older search versions on XP – Reset windows option in 2. 2

Common Error Messages • Error converting character string to date/time – Set Date Format Common Error Messages • Error converting character string to date/time – Set Date Format Tools Options menu of administrator – Change regional settings to 4 digit year without day of week for short and long date formats • Control not connected – Delete kimgp 32. ini from windows directory or 2. 2 upgrade

Unexpected Behaviors • Changing printers in hal. FILE sets that printer as the default Unexpected Behaviors • Changing printers in hal. FILE sets that printer as the default printer – Requirement for Imaging For Windows • Get in without a user id or password – If first user alphabetically does not have a password set • Ctrl+S but nothing happens – Invalid code in a field. Tab through each field until you get an error – Nothing was changed on the update screen – New search module to resolve issues with memo fields

Unexpected Behaviors • Slower scanning after upgrade – Check resolution and make sure its Unexpected Behaviors • Slower scanning after upgrade – Check resolution and make sure its 200 DPI – Check image size and make sure it is a Group IV Tiff • Minimize terminal services session and return and search and index screens look odd – 2. 2 upgrade will resolve

Report Issues • Reports chop data to 255 characters – 2. 2 upgrade – Report Issues • Reports chop data to 255 characters – 2. 2 upgrade – Create schema. ini for 2. 1 • Errors 533, 534, 599 – – Report not yet upgraded Need to verify database inside Crystal Reports Not using halreports. dsn Out of date report 32. exe • Crystal 9 – hal. FILE installs Crystal 8. 5 runtime. – If your reports are Crystal 9. x than Crystal 9. x needs to be installed on the workstation from cd

Installation Issues • Older 95/98 boxes that were essentially original install with no updates Installation Issues • Older 95/98 boxes that were essentially original install with no updates • MDAC failed due to mix of versions on a machine • Recommend using Windows Update regularly • Security check failed – Re-select application and database dropdowns and exit

Improve Performance • • Workstation CPU Speed Increase memory at workstation Server CPU / Improve Performance • • Workstation CPU Speed Increase memory at workstation Server CPU / Memory Budget PC (great performance) – Pentium 4 2. 4 GHz with 256 MB of RAM • Powerful PC (outstanding performance) – Pentium 4 3. 2 GHz with 512 MB of RAM

hal. FILE Update Service • One-time registration process via the Internet • Everyone needs hal. FILE Update Service • One-time registration process via the Internet • Everyone needs to be out of system • One PC performs the update. Other station get updated when hal. FILE is launched • Requires high speed connection (DSL/Cable)

Questions? Questions?