Saving You Time, Money & Talent Barb Miller Vice President Government, Technical and Integration Services
What Is Capabilities Cisco Advanced Integration Services 2 Tech Data Confidential Sample Customer Configurations and Testimonials
What Is Capabilities Cisco Advanced Integration Services 3 Tech Data Confidential Sample Customer Configurations and Testimonials
What Is Tech Data’s in-house department that provides competitively priced assembly, configuration, and customization of IT products to Reseller/End User specifications 4
West Coast Integration Center Grand Opening • • 5 Tech Data Confidential Fontana, CA Config center opened September 1, 2009 Tech Data is the only broadline distributor with East and West coast config capability
U. S. Logistics Centers Located Near Customers Swedesboro, NJ South Bend, IN Fontana, CA Fort Worth, TX Suwanee, GA Tech Data Logistic Center With Integration Center 6 Tech Data Confidential Miami, FL
Assembly And Config. Services Coast-To-Coast Integration Services Save Time and Money Tech Data is now the only U. S. distributor offering VARs access to state-of-the-art configuration facilities on both coasts • Tech Data’s 25, 000 sq. ft. east and west coast integration centers are co-located within their respective 456, 000 sq. ft. New Jersey and California logistic centers • ISO 9001: 2000 certified (Swedesboro, NJ only) 7 Tech Data Confidential Keep your valuable technical resources doing billable work in the field rather than in the back office assembling components or loading software
What Is Capabilities Cisco Advanced Integration Services 8 Tech Data Confidential Sample Customer Configurations and Testimonials
Our Fulfillment Sets The Bar • • 9 99. 5% error-free production yields 100% on-the-bench inspections 100% customer resolution 99. 998% commit date accuracy 99. 99% customer satisfaction 48 -hour turnaround Internal and external ISO audits Custom Engineering Team for FABs Tech Data Confidential
With A Top Notch Integration Staff Offering Comprehensive Solutions • • Standard configuration of commercial products • • 10 Seasoned staff of technicians with the ability to flex as production needs change Majority of technicians have over 5 years tenure with Tech Data Technicians hold a wide array of industry standard certifications from Comp. TIA, Microsoft and Cisco including A+, MCSA, MCSE, CCNA and CCNP Tech Data Confidential – System & Storage Configuration – Network Gear Integration • Custom services for the largest volume projects or the smallest – Custom Engineering Services & Business Support • Comprehensive strategic services
More Than 1, 900 Industry-Recognized Certifications • Telephony • Storage & Systems – – HP Master SAN Architects – 3 Com NBX – Brocade Fabric Professional – • Nortel BCM Cisco IP Telephony – EMC – IBM Server Consolidation – MDS 9000 Security – CISSP – Symantec Certified Technology Architect • Software – MS Windows NT, 2000, 2003 MCSEs – – IBM Tivoli Certified Consultant – • Checkpoint CCSA Watchguard/Sonic. Wall – IBM Certified Lotus Professional General – 11 Comp. TIA A+, Network+, INET+, Linux+, Security+, HTI+ Tech Data Confidential • Cisco – CCNA, CCDA – CCNP, CCDP
Providing Wide-ranging Integration Capabilities • • • 12 Server, desktop, notebook and network hardware integration Hardware/software installation Customized end-user setup POST and special testing Software propagation Asset tagging and labeling Rack configuration and shipping Custom imaging Special packaging Private Label Delivery (PLD) Tech Data Confidential
Network Gear Integration • • • 13 Any product carried by Tech Data Customization for End Users Hardware module integration Software installation and upgrades Custom configuration File Loads Port configuration, Network Protocols, VLAN and VPN setup Tech Data Confidential
Custom Engineering Group • • Perform First Article Build (FAB) test process • Software/Image creation, maintenance and management • Local infrastructure and technical support • 14 Create process documentation (work instructions) Technical liaisons between shop floor, sales and customers Tech Data Confidential Custom Engineering Services • Image and Software • Change Management • Image/Script Creation and Maintenance • First Article Build • Customer Instruction Sets • CSP • Customer WAN Connectivity • Process Engineering and Change • Electronic Ordering • Reporting • Rollout Management
Purchasing Is Integral • • Integration Services will accept customer-supplied (CSP) products to configure • Our product movement team works to ensure product allocation on regular configuration orders • 15 Purchasing is an integral element to our success In special cases (rollouts, large orders) Tech Data Sales Reps will work with Purchasing to have purchase orders placed Tech Data Confidential
Private Label Delivery 1 -800 -237 -8931 x 83142 • • Every order looks just like you shipped it yourself • 16 Display your company’s logo on shipping labels and packing lists, along with custom text Warehouse address appears on packing list and shipping label to facilitate returns Tech Data Confidential
Integration ‘Warranty’ • • Defective configured items will be replaced upon verification through Tech Data’s Tech Support department • 17 Integration Services will resolve all issues relating to configuration orders, provided that Tech Data is notified within 30 days of invoice to the Reseller Tech Data will resolve all issues relating to Tech Data workmanship and compliance to customers’ specifications that were supplied in the pre-configuration process Tech Data Confidential
What Is Capabilities Cisco Advanced Integration Services 18 Tech Data Confidential Sample Customer Configurations and Testimonials
Cisco Advanced Integration Services • • Tech Data is the exclusive distributor utilizing Cisco’s IE 2100 Tech Data can configure up to 216 Switches or Routers at a time Option 1 Switches & Routers (includes CCME) – Hardware/WIC installation – Load/Update IOS – Down Load Specific Customer Provide Files – Asset Tag – Reporting – Private Label Delivery (PLD) 19 Tech Data Confidential Option 2 Integrating Cisco Call Manager into the IBM MCS/HP Server Platform – Load OS–with all current patches – Load Call Manager SW – Scan MAC address and serial numbers for each phone (up to 25 phones) – Load in phone templates – Your Cost only $250
Cisco Advanced Integration Services* Included • • • IOS/Bootstrap Loading Memory and Peripheral Installation IP Configuration Re-Packaging Private Labeling Detailed Invoicing Serial Number Reporting Web-Based Freight Tracking Standard EDI Reporting Dedicated CAIS Hotline Free Pre-Sales Technical Support* * Minimum quantities apply. 20 Tech Data Confidential Optional Services • • SSH Key Generation and Loading 3 rd Party or Generic Packaging 3 rd Party Documentation or Cabling Custom Asset Tagging and Reporting MAC Address Reporting System Configuration Reporting Custom EDI OR XML Reporting
CAIS Benefits • • • Drop ship fully integrated CPE to your customers • • 21 Increases your profit Frees up your technical staff Lowers your costs Extends your geographical reach Grants you immediate access to Cisco hardware Helps you capture new business Tech Data Confidential
What Is Capabilities Cisco Advanced Integration Services 22 Tech Data Confidential Sample Customer Configurations and Testimonials
Sample Customer Configurations/Rollouts • • • 23 6, 500 unit server rollout over 3 months for nationwide retail pharmacy after purchase of competing chain Hardware inserts Software installation Backplane swap Asset tagging/reporting Installation coordination with reseller to meet store opening deadlines with 48 hour or less notice Tech Data Confidential
Sample Customer Configurations/Rollouts • • • Specified revision IOS load • • Reporting • 24 10, 000+ unit router/switch rollout over 2 years for nationwide telco service provider for 10, 000 unique Federal Gov’t installation sites Second phase deal won for 10, 000+ additional units Asset tag/Mac address labeling Coordination with service provider for wiring closet installs Tech Data Confidential
Sample Customer Configurations/Rollouts • • Private VPN and host server provided for imaging • Hardware inserts/ BIOS settings • Firmware upgrades/ downgrades • 25 Secure server configuration and installation for major financial institution expansion with 20+ different FABs shipping to newly acquired banks/approx 300 units per month Imaging/OS installation Tech Data Confidential
Sample Customer Configurations/Rollouts • • End user provided rack diagrams of which component went into each slot • Reseller provided specific cabling in specific lengths color coded to meet end user specs • 26 Complete rack solutions palletized and shipped to large healthcare providers via special carrier Multiple components and storage accessories added to solution Tech Data Confidential
Sample Customer Configurations/Rollouts • IPT Call Manager Servers and phones configured for nationwide auto dealerships on behalf of reseller • Reseller has employee on site to work through FABs with Tech Data Custom Engineering team Hardware inserts/ asset tagging/reporting Firmware upgrade/downgrade BIOS settings • • • 27 Imaging/OS Servers interconnected for additional configuration and testing Tech Data Confidential
Customer Testimonials Headlines: Customer testimonials, contact information, pricing and much more can be found at www. techdata. com/integration • • Reseller Sees Higher Margins after Using Tech Data’s Integration Services • End-to-End Project Management Makes Complex Server Builds ‘Plug n Play’ for Healthcare Solutions Provider • Education Reseller Wins Business With Tech Data’s Imaging Workshop • 28 Cisco Partner Leverages Tech Data’s Integration Services and Saves Money, Time and Resources Solutions Provider Meets Strict SLAs; Saves Time, Money and Talent in Process Tech Data Confidential
Integration Center 29
Integration Center 30
EFFICIENT COMPETITIVE 31 CONSISTENT ACCURATE
For more information contact your sales team or dial 1 -800 -237 -8931 ext 66123 Or visit www. techdata. com/integration 32 Tech Data Confidential
Q&A 33 Tech Data Confidential
Additional Tech Data Services 34 Tech Data Confidential
The Solutions Center Close Deals And Win New Business • • • 6, 000 square foot IT solutions lab • • • Solution demos More than $5 M in IT products More than 120 manufacturers and software publishers Proof-of-concept Technology seminars Testing Training The Solution Center hosts approximately 300 visitors each month! 35 Tech Data Confidential
TDEducation 1 -800 -237 -8931 x 75002 • Training roadmaps provided by subject matter experts – get the right training! – • Access to multiple training vendors from a single source – training where & when you need it! – – • No minimum requirements or contracts Use your TD credit terms for training purchases – – 36 Strategic relationships with 40+ training organizations Over 150 locations to support you Pre-negotiated discounted rates – get your training at the right price! – • We’ll help you find your way through the certification and authorization mazes and save you time! Most training providers require customers to prepay for classes Extend your annual budget with pre-paid training accounts Tech Data Confidential
TDOn. Call partners you with nationally known service providers who are dedicated to helping you accomplish more without impacting your operating budget. Take advantage of quality call center services to provide your customers with the technical assistance they need–as fast as they need it. 37 Tech Data Confidential
TDOn. Call 1 – 800 – 237 – 8931 x 64257 Help Desk Replacement Parts Installation and Repair Asset Disposal Staff Augmentation Extended Warranty and Maintenance Agreements 38 Tech Data Confidential • Provide your customers the option of 24 -hour or business-hours-only experienced help desk support for leading hardware and software solutions • Ideal for SMBs with little or no technical staff!
TDOn. Call Help Desk • Comprehensive repair, refurbishing and exchange services Replacement Parts • TDOn. Call Parts Wizard allows you to quickly identify and purchase new & refurbished parts for the most popular printer brands, as well as hard-to-find replacement parts for specialty and out-of-production products • 100% guaranteed, covered by a 90 -day warranty and backed by free, 24/7 technical support Installation and Repair Asset Disposal Staff Augmentation Extended Warranty and Maintenance Agreements 39 Tech Data Confidential
TDOn. Call Help Desk • Whether you’re handling a simple job or undertaking a major IT project, TDOn. Call has the expertise and project management capabilities necessary to install and deploy solutions on a national scale • Free up your technicians and systems engineers to focus on more profitable work for your business while TDOn. Call handles the more routine installation and repair services Replacement Parts Installation and Repair Asset Disposal Staff Augmentation Extended Warranty and Maintenance Agreements 40 Tech Data Confidential
TDOn. Call Help Desk • Regulations on proper disposal vary—Protect yourself and your customers from potential liability with asset disposal services from TDOn. Call • Attach high-margin asset disposal services to new product sales or leverage programs for large technology refreshes to discard end-of-life hardware in a secure and environmentally friendly manner Replacement Parts Installation and Repair Asset Disposal Staff Augmentation Extended Warranty and Maintenance Agreements 41 Tech Data Confidential
TDOn. Call Help Desk • Engage top IT talent when you need to support large or complex deployments • Gives you access to more than 150, 000 qualified consultants with the skills you need • You don’t have to turn down business if a customer needs services outside your local geography or support for a specialized technology Replacement Parts Installation and Repair Asset Disposal Staff Augmentation Extended Warranty and Maintenance Agreements 42 Tech Data Confidential
TDOn. Call Help Desk Replacement Parts Installation and Repair Asset Disposal Staff Augmentation Extended Warranty and Maintenance Agreements 43 Tech Data Confidential • Offer post-warranty assurances and enhance your revenue with point-ofsale extended-service contracts and postwarranty maintenance agreements available through TDOn. Call
Contact Information TDOn. Call Hotline: x 64257 • • tdoncall@techdata. com http: //www. tdoncall. com Education Hotline: x 75002 • • 44 tdeducation@techdata. com http: //www. tdeducation. com Tech Data Confidential
Q&A 45 Tech Data Confidential
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