SAP for Utilities Enabling the Energy Supply of the Future SAP AMI & EAM, Perfect Together! Automated Meter Infrastructure & Enterprise Asset Management Working Together to Deliver Value Rory David Shaffer Field Services Expert IBU Utilities
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Agenda 1. 2. 3. 4. 5. 3 What is AMI, A Bit of Background Process Touch Points, Where Do AMI / EAM Meet Device Types, Hardware Comes into the Equation EAM / AMI Life Cycle Open Discussion
Modern Demands Challenge Current Infrastructure August 14, 2003 50 million > 6 Billion $ 4 © SAP 2007 / Page 4
AMI Worldwide ? 5 © SAP 2007 / Page 5
AMI Stateside / Level of Interest 6 © SAP 2007 / Page 6
What is AMI ? n After Edison’s Light Bulb came the Mechanical Meter, sometimes referred to as a “dumb” meter n Shortly after the “Dumb” Meter came the notion of Meter Readers and Immediately the desire for utilities to automate meter reading, this led to AMR. 7 © SAP 2007 / Page 7
What is AMI ? AMR was the precursor to the computerized “Smart” Meter which is the basis for AMI. 8 © SAP 2007 / Page 8
What is AMI ? Simply put, Automated Meter Infrastructure is the means to have bi directional communication with the “Smart” Meter for purposes of Measurement, Control and Communication. 9 © SAP 2007 / Page 9
The SAP AMI Lighthouse Council Members Utilities Customer Advisory Council Info rm Exc ation han ge Work Group AMI@SAP Project 10
A Solution Supporting End-to-end Processes Retail Home Automation Network + Meter & Communications Infrastructure + Meter & Event Data Management = Advanced Metering Infrastructure (AMI) MDM MDUS CRB EAM SAP Customer SAP Utilities Enterprise Customer Generic Energy Extensions Applications Asset Relationship Capital “IS-U” Management & Billing Enterprise Management & Business Support SAP for Utilities Business Process Platform Consumer Premise Products Control Equipmt Zigbee “Smart” Meter a. o. Design Principles n n n n 11 LAN Concen trator WAN Metering AMI Head End & Event Data Hub Commercial / Technical Applications Internet, CTI, IVR, Call Center Leverage the strength of the SAP for Utilities Business Process Platform Support incumbent as well as unbundled (deregulated) enterprise roles Keep design of systems collaboration simple Scale to the large data volumes and process rates Secure from unauthorized access Stay compliant to Industry Standards Leverage Enterprise Services oriented Architecture
A Solution Supporting End-to-end Processes Retail Home Automation Network + Meter & Communications Infrastructure + Meter & Event Data Management = Advanced Metering Infrastructure (AMI) MDM MDUS CRB EAM SAP Customer SAP Utilities Enterprise Customer Generic Energy Extensions Applications Asset Relationship Capital “IS-U” Management & Billing Enterprise Management & Business Support SAP for Utilities Business Process Platform Consumer Premise Products Control Equipmt Zigbee “Smart” Meter a. o. LAN Concen trator WAN Metering AMI Head End & Event Data Hub End to End Process Involving Hardware ! n n n 12 Commercial / Technical Applications Internet, CTI, IVR, Call Center At least one Meter per Customer ( 10’s of Millions ) Initially 1 HAN Device per Customer ( More 10’s of Millions ) Concentrators High Volume UPS Units High Value Antenna Structures / Arrays High Impact Network Communication Devices
Integrating MDUS Systems to SAP for Utilities MDUS Master Data Synchronization AMI System Unification Command Mgr & Event Handler Dependent on vendor compatibility AMI-Vendors 13 AMI/MDM-Vendors SAP PI Net. Weaver MDM-Vendors SAP Meter & Device Master Data CRM/CIS Data Service Provider Data EAM Data Meter & Energy Data Management Meter & Device Management Marketing/Sales (Self) Service Billing/Invoicing Acc. Rec/C&C Intercompany Data Exchange Enterprise Asset Management • Service Mgmt Enterprise Management & Business Support Net. Weaver Enterprise Service Repository SAP AMI Enabling Meter Data Repository along defined Industry Standards . . . AMI System n Handler Meter&Energy Data Repository Enterprise Role: Full Service Provider AMI System 1 Meter Data Set of Enterprise Services High Speed SAP for Utilities
Agenda 1. 2. 3. 4. 5. 14 What is AMI, A Bit of Background Process Touch Points, Where Do AMI / EAM Meet Device Types, Hardware Comes into the Equation EAM / AMI Life Cycle Open Discussion
Integrated AMI Communication Architecture AMR Micro Generation Asset Monitoring, Metering, & Control HAN device Smart meter Interval/TOU meter 15 Distribution network Billing ECM CRM Enterprise Messaging Bus AMI 2 Operational data management AMI 1 Meter data management Commercial applications Market Transactions Forecasting Procurement Operational applications OMS NOC Distribution Automation EAM GIS Demand Response SAP One-way Interface Micro-generation assets Two-way Interface SAP (roadmap)
AMI Use Cases – Equal Upgraded SAP Business Processes Source: Southern California Edison 16
Utilities Business Process Map (“Solution Map”) Suppliers & Partners Generation Transmission & Distribution Meter Operation Retail & Services Asset Life Cycle Management Plant Engineering and Construction Plant Maintenance and Operations Decommissioning Supply Operations Grid Engineering and Construction Grid Maintenance and Operations Connections Management Resource Management Workforce Management Procurement of Services and Spare Parts Inventory Management Meter Reading Services Meter and Device Management Consumption Data Collection Energy Capital Management Energy Data Management Energy Ledger and Portfolio Management Energy Trading Yellow: AMI-impacted business scenarios Selling of Energy and Services Campaign Management IC Marketing Sales Management for Residential Customers Sales Management for Commercial and Industrial Customers Account and Contact Management Integrated Sales Analysis Customer Service Management Service Order Management with ERP Billing Customer Service Processes Service Contract and Entitlement Management Complaints and Returns Management Electronic Customer Services Account and Contact Management Billing of Energy and Services Billing for Residential Customers Billing for Commercial and Industrial Customers Billing of Unmetered Services Billing of Services Customer Financial Management Receivables and Collections Management Reconciliation and Closing Auditing Collaborative Services & Intercompany Data Exchange Change of Supplier Reconciliation and Settlement Grid Usage Processing 17 Enterprise Management & Support Customers & Channels
Utilities Solution Map 2008 Suppliers & Partners Plant Management Generation Lifecycle Transmission & Distribution Meter Operation Retail & Services Customers & Channels NEW Network Lifecycle Management Meter Reading Services Energy Capital Management Selling of Energy & Services Customer Service Management Billing of Energy & Services Customer Financial Management Collaborative Services & Intercompany Data Exchange Enterprise Management & Support Analytics Strategic Enterprise Management Financial Accounting Talent Management Travel Management Life-Cycle Data Management 18 Financial Analytics Operations Analytics Workforce Analytics Financial Supply Chain Management Accounting Corporate Governance Management Human Capital Management Workforce Prozess HCM Service Delivery Workforce Deployment Management Corporate Services Incentive & Commission Environment, Health & Safety Real Estate Management Operations Support Program & Project Quality Management Indirect Procurement Global Trade Services Management SAP AMI Enabling for Utilities Resource and Supplier Management
Agenda 1. 2. 3. 4. 5. 19 What is AMI, A Bit of Background Process Touch Points, Where Do AMI / EAM Meet Device Types, Hardware Comes into the Equation EAM / AMI Life Cycle Open Discussion
Critical Hardware Everywhere End to End Process Involving Hardware ! n n n At least one Meter per Customer ( 10’s of Millions ) Initially 1 HAN Device per Customer ( More 10’s of Millions ) Concentrators UPS Units High Volume Antenna Structures / Arrays High Value Network Communication Devices High Impact SAP ISU Devices 20 SAP Technical Objects ( Equipments )
Agenda 1. 2. 3. 4. 5. 21 What is AMI, A Bit of Background Process Touch Points, Where Do AMI / EAM Meet Device Types, Hardware Comes into the Equation EAM / AMI Life Cycle Open Discussion
Enterprise Asset Management. . . An Evolution Computerized Maintenance Management Systems n Asset Maintenance n MRO Procurement and Inventory Full Enterprise Asset Management n Human Resources n Inspection and Calibration n Core Financials n Time and Payroll n Asset Health Monitoring n Financial Optimization n Skills Management n RFID and Mobile Devices n Reliability Reporting n Project Management n MRP & Spare Parts Management 22
Capturing Value through Holistic Approach to Plant Maintenance Roadmap with SAP Provisioning n. Supply Chain n Operating n. EAM n Maintaining n. PM n Optimization n. RCM n Step-per-Step from core to advanced maintenance Driving optimization of maintenance costs and processes with incremental ROI up to 40% 23
AMI, It’s Not Just for Billing ! System Planning Operational Support EAM & AMI Perfect Together ! 24
Future Energy Infrastructure – An ecosystem 25
Thanks for your Attention : Rory David Shaffer Field Services Consulting IBU Utilities SAP Labs LLC 3999 West Chester Pike Newtown Square, PA 19073 Questions ? 26 M 610 905 6900 F 610 661 8590 E rory. shaffer@sap. com www. sap. com
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