SAP CRM Overview Course Content 1 Introduction

SAP CRM Overview

Course Content 1. Introduction to SAP CRM 2. Basics and Architecture 3. Sap CRM Functional Overview 4. Business Partner 5. Organizational Management 6. Products Master 7. Transactional Data

Introduction to SAP CRM 1. What is SAP CRM 2. SAP CRM Overview

Introduction to SAP CRM Model View Controller in Web. Client BSPS *. DO

Introduction to SAP CRM *. DO

Introduction to SAP CRM

Basics and Architecture 1. Overview of SAP CRM Architecture 2. SAP CRM Middleware

Basics and Architecture

SAP CRM Functional Overview 1. Marketing 2. Sales 3. Services

SAP CRM Functional Overview

SAP CRM Functional Overview 1. Marketing Plan 2. Marketing Campaign

SAP CRM Functional Overview Marketing:

SAP CRM Functional Overview Marketing Plan:

SAP CRM Functional Overview Marketing Campaign:

SAP CRM Functional Overview 1. Sales Cycle 2. Accounts and Contact Management 3. Activity Management 4. Opportunity Management 5. Quotation Management 6. Sales Order Management 7. Contract Management

SAP CRM Functional Overview Sales Cycle:

SAP CRM Functional Overview Accounts and contact management:

SAP CRM Functional Overview Activity Management:

SAP CRM Functional Overview Accounts and contact management Groupware Integration:

SAP CRM Functional Overview Opportunity Management: Opportunity is a recognized possibility for a company. Opportunity allows you to view sales project from the very start and tract their progress.

SAP CRM Functional Overview Quotation Management:

SAP CRM Functional Overview Sales Order Management:

SAP CRM Functional Overview Contract Management:

SAP CRM Functional Overview Sales Order in SAP CRM and ECC system:

SAP CRM Functional Overview 1. Service Contract Management 2. Service Plan 3. Service Order Management 4. Complaints and Returns Management 5. SAP CRM Billing for Services 6. In House Repair

SAP CRM Functional Overview Service Contract management: Service contract are long term agreements between companies and customers. A service contract guaranties customer specific services with in the specific tolerances.

SAP CRM Functional Overview Service Plan:

SAP CRM Functional Overview Service Order Management:

SAP CRM Functional Overview Service Order Processing:

SAP CRM Functional Overview SAP CRM Service – ERP Integration:

SAP CRM Functional Overview SAP CRM Billing for Service:

SAP CRM Functional Overview Complaints and Returns Processing:

SAP CRM Functional Overview In house Repair :

Business Partners 1. Business Partner Relationship 2. Business Partner Category 3. Business Partner Roles

Business Partners: Businesses Partner:

Business Partners

Business Partners Businesses Partner Category:

Business Partners Business Partner Category

Business Partners Business Partner Role:

Business Partners Business Partner Relationship: Business Partner relationship forms business relevant connection between two business partners.

Business Partners Business Partner Relationship:

Business Partners Businesses Partner Transfer:

Organizational Management

Organizational Management Organizational Model:

Organizational Management Business Objects:

Organizational Management

Organizational Management Organization Determination Rule:

Organizational Management

Product Master Types:

Product Master

Product Master Relationship:

Product Master

Business Transaction