ROOMS DIVISION MANAGER
JOB RESPONSIBILITIES The Rooms Division Manager is responsible for Housekeeping and Front Office. He/she manages the general operation of the Front Office e. g. Reception, Reservations, Concierge and Night Manager. The position’s main duties are divided in spot checking of hotel rooms to ensure standards, authorizing all leave schedules or ensuring control of expenditures as well as budgets set. A RDM attends weekly executive and sales meetings as well as the General Manager’s briefings with Front Office and Housekeeping. For that a Rooms Division Manager needs clear, concise written and verbal communication skills at his/her disposal, as well as strong organizational, excellent time management skills and technical skills.
REALITY Comparison how it can work in the hotel Beacause: there is still crisis, especially in Spain of cutting costs saving money even less people, can to really good job, if they are managed well
EXE IRIS HOTEL **** 150 rooms - non with one bed 24 hour reception Breakfast restaurant Lobby bar 11. 00 am – 10. 00 pm Kitchen 11. 00 am– 16. 00 pm
EXE IRIS HOTEL ****
ORGANIZATIONAL CHART
ROOMS DIVISION MANAGER Responsible for entire reception, reservations, housekeeping and maintenance Grups reservations, prices and invoicing Smooth flow of events – now 2 per week On time payments for accomodation, problems with invoicing Sumarizing of working hours of employees Hiring new employees Budget set and controle of expenditures
ROOMS DIVISION MANAGER So basicly, he as all of us is overloaded, so he has no time for: clear, concise written and verbal communication skills at his/her disposal, as well as strong organizational, excellent time management skills. . or maybe he just doesn´t care
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Room_division_manager.ppt