ROI for Vo IP in the Enterprise A

ROI for Vo. IP in the Enterprise A business case for Zultys Vo. IP Solutions

Purpose of Enterprise Vo. IP • Legacy PBX no longer supported • Expensive to upgrade legacy PBX • Expensive to maintain legacy PBX

Strategic Considerations • Adopt SIP for technology platform – – – open standards widely embraced worldwidely deployed by ITSP for alternative service retains market value of system provide choice in additional equipment • Deploy purely IP based system – provides native PC integration – quick deployment of offsite location – upgrade and maintain on LAN

Business Objectives • Install enterprise wide Vo. IP platform – interconnect branch office – interconnect home workers • Less billing for phone related costs – interoffice internal toll charges – toll charges between locations • Gain more tools for less cost – more PC integrationm – faster access to voice messages

Constraints and Criteria • Phone connectivity 50 users total – 30 at headquarters – 15 at branch office in another city – 5 home workers • Solution constraints – HQ to have broadband for 20 max voice calls • 20 x 30 kb/s = 600 kb/s minimum dedicated for voice – branch to have broadband for 15 max voice calls • 15 x 30 kb/s = 450 kb/s – home office to have broadband for 1 voice call • 30 kb/s (DSL or cable modem)

Top Benefits of Upgrade • • • Increase productivity among employees Reduce toll charges between offices Reduce personnel labor for maintenance Empower business users to make configurations Open standards protects market value Option to reduce all toll charges through ITSP

Challenges • Broadband connectivity must be reliable • LAN infrastructure must be ready – entirely switched network • no hubs – logical IP visibility from all locations to a single IP • Re-education of end users on phone system

Impact of Initiative • Better call routing for customer – call handling rules, auto attendant • Employee is more productive – manage voice mail and calls from PC • Business Process – easier to make moves, adds, and changes • Technology Infrastructure – need to ensure appropriate WAN infrastructure • Competitive – less distraction to concentrate more on core competency

Additional Resources provided by Solution • • • Centralized and local address books Hot desking for field employees Included corporate Instant Messaging Included corporate presence server Included DHCP, TFTP, NTP servers Included multiple ACD and operator groups Included auto attendant and IVR functionality Included call detail reports Optional fax server

Proposed Architecture at HQ ZIP 2 x 2 Broadband service LAN Internet Firewall and NAT ZIP 2 x 2 PSTN T 1 service MX 250 ZIP 2 x 2

Proposed Architecture at Branch Office ZIP 2 x 2 Broadband service LAN Internet ZIP 4 x 5 ZIP 2 x 2 PSTN analog FXO service MX 25 ZIP 2 x 2

Proposed Architecture at Home Office Broadband service Internet cable or DSL modem ZIP 4 x 5 PSTN analog FXO service

Deployment Schedule • Order broadband service for HQ – not required if enough bandwidth for voice • Order broadband service for Branch Office – not required if enough bandwidth for voice • Order broadband service for each home – not required if enough bandwidth for voice • Two day system installation – day 1 to configure, install, and test – day 2 to cutover service and troubleshoot

Manufacturer’s Background • • Incorporated in 2001 Sales presence in over 93 countries Worldwide compliance for all products Market recognition for Vo. IP solutions

Return on Investment with Zultys • Project cost is $37. 5 k in first year – $30 k for system • includes software maintenance and warranty – broadband service cost is $7500 per year • System paid for in first year of savings – reduce phone charges by $9 k – reduce personnel charges by $30 k – reduce maintenance by $1500

Alternatives and Options • Continue with legacy PBX – expensive maintenance – difficult to buy upgrades and parts • Select another legacy PBX – dying technology – expensive maintenance • Select another IP PBX platform – – expensive infrastructure changes expensive server prices expensive professional services for installation expensive maintenance