Retail Supply Chain Certification Program Building the Skills for High Performance Copyright © 2012 Accenture All Rights Reserved. Accenture, its logo, and High Performance Delivered are trademarks of Accenture.
Retail Supply Chain Certification Program The industry’s premier Retail Supply Chain Certification program: Developed in partnership with Walmart and Accenture and certified by the Voluntary Interindustry Commerce Solutions (VICS) Association. An online program that draws on Accenture Academy and takes the best thinking from academic, industry and functional specialists. Since 2005, the leading professional certification for replenishment and planning professionals at both retailers and suppliers. Sets a standard of professional excellence and quality, and offers companies a chance to give their retail professionals the recognition they deserve once they have reached a specified level of achievement. Copyright © 2012 Accenture All Rights Reserved. 2
Sampling of Clients with multiple registrations: ü ü ü ü ü ü 3 M Army and Air Force Exchange Service Ace Hardware Barnes and Noble, Inc. Bayer Healthcare, LLC. Best Buy Bic Bristol-Myers Squibb Brightstar Bushnell Outdoor Products Cabot Creamery Cadbury Schweppes Carter’s Castrol BP Chelsea Mining Company Colgate-Palmolive Daisy Brand Danone / Bonafont Dioptics Energizer Ferrero de Mexico Fruit of the Loom GE Consumer & Industrial General Mills Copyright © 2012 Accenture All Rights Reserved. ü ü ü ü ü ü Gerber Georgia Pacific H. J. Heinz Hamilton Beach Hasbro Igloo Johnson & Johnson Kellogg’s Kenney Manufacturing Company Kimberly Clark Kraft L'Oréal LG Electronics Leap. Frog Lebanon Seaboard Corp. Leiner Health Products Liberty Hardware Lexar Media Mars Maplehrust Bakeries Nestlé Oil-Dri Pepsi. Co Pfizer ü ü ü ü ü ü Philips Perrigo Company Proctor & Gamble Reckitt Benckiser Revlon Rubbermaid Sara Lee Branded Apparel SC Johnson Siemens Swarovski Smart & Final Southern Tool & Equipment Co. Sunbeam Teters Floral Products, Inc. The Clorox Company Timex Corporation Transplace Tyson Foods, Inc. Unilever Vi-Jon Laboratories Wells Lamont Wilson Sporting Goods Co. Wyeth Zak, Inc. 3
Accenture Academy Course Authors Copyright © 2012 Accenture All Rights Reserved. 4
Program Benefits The Retail Supply Chain Certification program brings numerous benefits to your supply chain organization: 1. Increase the organizational capability to grow and maintain industry leadership through consistency in processes and terminology worldwide. 2. Create a common operating language among planners internally and allow them to work better with planners externally. 3. Move the emphasis away from procedural learning (how) to conceptual learning (why) within organizations and facilitate a ‘thinking out of the box’ mentality. 4. Use inventory, replenishment and forecasting competencies as a market differentiator to drive competitive advantage. Copyright © 2012 Accenture All Rights Reserved. 5
Client Feedback Just a few examples of what participants have to say: f fy a number o lped me identi he e “The program operation of th s in the daily g mer potential savin cialist, Consu Inventory Spe – warehouse. ” ods Company Packaged Go “I think that the p rogram expressed the co ncepts more clearly than wha t you usually get from universiti es. ” – CPFR Manage r, Consumer Packaged Good s Company “This will be helpful fo r my entire career. ” – Replenishment Spec ialist, Large Global Retailer “Through the program I’m able to determinate more accurate forecasts and have a better control of inventories, in the company and in the stores. ” – Category Manager, International Retailer ram makes you “The certification prog pply chain and how understand the total su d with others. ” – your work is connecte CPFR specialist, Company. International Beverage Copyright © 2012 Accenture All Rights Reserved. “After completing certification, my in-stock rate is better in the last couple of months than it has ever been. ” – Inventory Manager, Large Global Retailer at: the multi elf-study form the s “I really liked es ept the cours edia content k -m ou to take the e it allowed y hil interesting, w ur own pace. ” courses in yo onal Retailer nner, Internati – Demand Pla 6
Course Model The courses of the Retail Supply Chain Certification program are broken down into four modules, with elective courses for each module: • Supply Chain Fundamentals • Forecasting and Planning • Inventory Management • Metrics and Process Integration In principle, participants can take the modules in the order they prefer. Program certification is awarded when a users successfully passes the exam for all four modules. Copyright © 2012 Accenture All Rights Reserved. 7
Course Model Overview of the certification program’s core courses: Module 1: Supply Chain Fundamentals: (9. 25 hrs) Module 2: Forecasting and Planning: (8. 5 hrs) Introduction to Supply Chain – Basics Introduction to Supply Chain – Pitfalls & Opportunities Basic Retail Replenishment and Forecasting Statistics & Probability Introduction to Supply Chain – Case Study Measuring Forecast Error and Variability Supply Chain Planning Introduction Supply Chain Planning: Demand Planning Developing Fulfillment Plans and Strategies Executing Fulfillment Processes Managing Fulfillment Performance Exploring the Role of Inventory Managing Inventory Monitoring Methods and Performance Module 3: Inventory Management: (14 hrs) Module 4: Metrics and Process Integration: (7. 5 hrs) Supply Chain Performance Measurements Inventory Management Metrics and Classification Replenishment - Order Quantity What Is Integrated Supply Chain Management? Calculating Safety Stock Supply Chain Planning: Integration Symptoms of Poor Inventory Management Introduction to CPFR Retail Cross Docking Inventory Management Modeling Copyright © 2012 Accenture All Rights Reserved. 8
Elective Courses Offered for each module, to round out the program and provide the opportunity for users to learn more about areas they are particularly interested in: Module exams Core courses Elective courses Copyright © 2012 Accenture All Rights Reserved. 9
Overview of Elective Courses Core training is required and users will be tested on it during the final examinations. Elective courses are provided, but will not be tested: Supply Chain Fundaments: (8. 25 hrs) Forecasting and Planning: (9. 5 hrs) Introduction to Order to Cash Forecasting Simulation Organization Fundamentals Demand Management Capturing the Perfect Order Recognizing and Processing Actual Demand Delivering Against Customer Needs Demand Forecasting Concepts and Tools Financial Fundamentals On Shelf Availability Sales and Operations Planning Concepts Transition Management: Launching Product Innovations Incoterms Inventory Management: (8. 5 hrs) Metrics and Performance Integration: (7. 25 hrs) Inventory Management Simulation Performance Measurement Basics Financial Implications of Inventory Introduction to Retailer Performance Measures Managing Inventory in the Trade Introduction to Customer Service Performance Measures Vendor Managed Inventory Sustainability Metrics & Reporting Item Inventory Management Warehousing Metrics Inventory Accuracy: Strategies for Volatile Economic Times Agility and Adaptability in the Supply Chain Copyright © 2012 Accenture All Rights Reserved. 10
Modular Exam The exam is split into four parts, so users can take the exam directly after taking the core courses of a module: This allows the learner to focus on one module at a time, making it easier to prepare for the exam while encouraging participants to schedule training throughout the year. Each exam consists of multiple-choice questions. Participants have two attempts to score at least 75% in order to pass the exam. Official VICS Retail Supply Chain Certification will be awarded once the participant successfully passes all four individual examinations. Copyright © 2012 Accenture All Rights Reserved. 11
Award-Winning Course Design Our courses provide engaging, highly interactive learning experiences through use of the latest technologies available, whereas our learning specialists keep course content continuously up to date: Copyright © 2012 Accenture All Rights Reserved. 12
¿dice usted el español? ¡Ahora ofrecemos los cursos principales y el programa de examen en español! ¡Sólo déjenos saber que usted prefiere la opción española cuándo usted se registra! We now offer the core courses and exam program in Spanish: just let us know that you prefer the Spanish option when you register! Copyright © 2012 Accenture All Rights Reserved. 13
18 -Month Access Although the Retail Supply Chain Certification program should take 6 -12 months to complete, participants are provided with 18 months of access to all of the program courses: This provides users with time to take elective courses as desired and further build their knowledge, once the core program has been completed. It also enables participants to use the Retail Supply Chain Certification courses as a source of reference after they have completed the exam. Copyright © 2012 Accenture All Rights Reserved. 14
Further Information Interested in the Retail Supply Chain Certification program for your organization? For more information and pricing, please contact: Patricia Terra Retail Supply Chain Certification Program Manager Phone: (+1) 585 486 -4063 patricia. b. terra@accenture. com Copyright © 2012 Accenture All Rights Reserved. 15
Case Study: Walmart World’s largest retailer, active in 15 countries $421. 8 billion annual revenue 2, 100, 000 employees Business Challenge Supply Chain Planning (SCP) systems requires new level of domain expertise Develop common level of SC concepts and techniques to promote collaborative discussion between retailer and supplier Inject strategic thinking into typical supply chain blocking and tackling Establish a platform for building and rewarding supply chain expertise How Accenture Helped “Many of the features of Accenture’s inventory management program for manufacturers could be transformed for use in a retail setting. And with thousands of highly experienced retail and supply chain management professionals, Accenture was the optimal partner to help make it happen. ” Gary Maxwell - Senior Vice President International Supply Chain, Walmart Stores, Inc. Copyright © 2012 Accenture All Rights Reserved. High Performance Delivered Launch Retail Supply Chain Certification targeted at inventory and replenishment planning professionals 50+ hour program tailored to the needs of retailers, with Industry recognition provided by VICS. More than 450 Walmart associates and over 500 different Walmart suppliers globally have been certified. Retail Supply Chain Certification has helped Walmart build better, more sophisticated supplier relationships, make better decisions and identify even more ways for leveraging supply chain excellence to increase growth, profitability and competitive differentiation. 16
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