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Reservation Aliño, Juan Miguel M. 3 H 4 Reservation Aliño, Juan Miguel M. 3 H 4

What is a Reservation? • A reservation, is in fact, the result of a What is a Reservation? • A reservation, is in fact, the result of a request from a client, or someone authorized to ask in behalf of the client, that a specific travel product to be set aside, or reserved, for the intended user • Advance request for available space and services at sometime in the future

3 Steps When Scheduling & Making a Reservation • 1 st - consult the 3 Steps When Scheduling & Making a Reservation • 1 st - consult the appropriate manuals in order to plan the client’s journey • 2 nd - contact the reservations offices of the carriers or other suppliers involved. (Quality control). We verify availability, cost, and condition • 3 rd - as you verify, you can also reserve the services that your clients require

Automated & Non-automated Automated & Non-automated

Manual / Non- Automated • The traditional way of placing reservation before the advent Manual / Non- Automated • The traditional way of placing reservation before the advent of ecommerce and the Internet • Involves direct contact with supplier’s staff by mobile or regular phone

Manual / Non- Automated • Time consuming process • Prone to error • Information Manual / Non- Automated • Time consuming process • Prone to error • Information is difficult to transmit within the carrier system and to other carriers

Manual / Non- Automated • Sector/Leg Required. Sectors being traveled, that is point of Manual / Non- Automated • Sector/Leg Required. Sectors being traveled, that is point of origin to point of destination • Date of Travel • Flight Number/Class • Passenger(s) Name and how many passengers (adults/children – with corresponding ages) or seats are being reserved)

Manual / Non- Automated • WAITLISTED? • UNAVAILABLE? Manual / Non- Automated • WAITLISTED? • UNAVAILABLE?

Manual / Non- Automated • Passenger(s) Names and Number • Inclusive Dates – “early Manual / Non- Automated • Passenger(s) Names and Number • Inclusive Dates – “early arrival” and “late departure” • Rooms Breakdown • Arrival / Departure Information • Meals Required • Special Function/Activities (if any) • Form of Payment

Electronic Reservation • Introduced by the use of email correspondence and involve writing to Electronic Reservation • Introduced by the use of email correspondence and involve writing to the email address of the supplier and receiving a reply from a department or individual

Electronic Reservation • Internet - Expedia Electronic Reservation • Internet - Expedia

Automated • means that the System or the agency is linked to some sort Automated • means that the System or the agency is linked to some sort of specially designed computer

Automated • Are made through a global distribution system wherein the supplier is a Automated • Are made through a global distribution system wherein the supplier is a member • Provides availability of service first

Computer Reservation Systems • A computer reservations system (CRS) is a computerized system used Computer Reservation Systems • A computer reservations system (CRS) is a computerized system used to store and retrieve information and conduct transactions related to air travel • Global distribution systems (GDS) major CRS operations that book and sell tickets for multiple airlines

Airline Reservation System • Part of the so-called Passenger Service Systems (PSS), which are Airline Reservation System • Part of the so-called Passenger Service Systems (PSS), which are applications supporting the direct contact with the passenger

Amadeus • Computer reservations system or global distribution system, owned by the Amadeus IT Amadeus • Computer reservations system or global distribution system, owned by the Amadeus IT Group with headquarters in Madrid, Spain • Train travel, cruises, car rental, ferry reservations, and hotel rooms

Sabre • A computer reservations system/global distribution system (GDS) • Airlines, railways, hotels, travel Sabre • A computer reservations system/global distribution system (GDS) • Airlines, railways, hotels, travel agents and other travel companies

Galileo • A computer reservations system owned by Travelport • As of 2002, it Galileo • A computer reservations system owned by Travelport • As of 2002, it had a 26. 4% share of worldwide CRS airline bookings • In addition to airline reservations, the Galileo CRS is also used to book train travel, cruises, car rental, and hotel rooms

KIU • A computer reservations system CRS and global distribution system GDS • Used KIU • A computer reservations system CRS and global distribution system GDS • Used by airlines, travel agencies and hosted airlines GSAs worldwide

FIN… BON VOYAGE! FIN… BON VOYAGE!