Ramu V Sunkara Vice President Real-Time Collaboration Products

Ramu V. Sunkara Vice President Real-Time Collaboration Products Oracle Corporation

Presence & IM in Collaboration Suite Session: 40220

Topics Ÿ State of Enterprise IM & Presence Solutions Ÿ Oracle Collaboration Suite IM & Presence 1. 2. 3. 4. Real-Time Collaboration Feature set Enterprise class security Real-Time Collaboration Platform Services Standards: XMPP, SIP/ SIMPLE, … Ÿ Summary

YAHOO IM Ÿ 29 million unique Yahoo! Messenger users per month * Ÿ 17 billion Yahoo! Messenger messages sent per month ** Ÿ Yahoo! Messenger has the highest average minutes spent, exceeding AOL and MSN * * Media Metrix, Inc. , December 2002 ** Estimates based on Yahoo! internal data in the month of December 2002.

Enterprise IM Usage Survey IM Product/ Service #of Responses % 35 (24 + 11) 32% YAHOO 24 17% MSN 24 22% IBM Lotus Sametime 11 10% Rest 14 19% AOL (AIM + ICQ) * Source: 2002 Survey done by The Radicati Group, Inc. What is the ENTERPRISE STANDARD?

Enterprise IM Accounts (millions) Forecast Number of Active IM Accounts 2002 2003 2004 2005 2006 TOTAL BUSINESS USE IM Accounts 35 45 61 85 118 > 1000 Employees 20 26 35 49 68 51 -1000 Employees 9 11 15 21 29 < 50 Employees 6 8 11 15 21 TOTAL CONSUMER USE OF IM Accounts 225 304 425 638 989 * Source: 2002 Forecast by The Radicati Group, Inc. & IDC What is the ENTERPRISE STANDARD?

Security and Public IM

3 Types of Enterprise IM Use 1. Public IM Service with Gateway – – AOL, YAHOO, MSN Facetime, Akonix, IM Logic, IM Age, … 2. Intra Enterprise IM Only – JABBER, Proprietary, Microsoft, … 3. Complete IM Solution – – Secure Intra Enterprise solution with Optional Gateway to outside world

State of Enterprise IM Products 1. Presence and IM as a separate tool? – After Chat, I call you and do a web conference? 2. Security – – – Unprotected Namespace: ramu. sunkara@oracle. com? Private conversations over Public N/Ws in clear text? Legal liability (NASD Conduct Rule 3101) Regulatory compliance (SEC Rule 17 a-4) Virus delivery via file transfer! 3. Enterprise Web, Desktop, PDA and Cell Phone Applications have no/ limited access to – Presence & IM 4. Standards : What is this?

OCS Real-Time Collaboration Roadmap 1. Presence & IM are features in Real-Time Collaboration 1. Presence + IM + Web Conferencing 2. Uncompromising Security 3. Real-Time Collaboration Platform Services – – – IM is the first “Killer App” for Presence Email, Files, Calendar, Conferencing, Outlook, …. . ERP, CRM, SCM, Bots, … 4. Standards: XMPP, SIP/SIMPLE

#1 OCS Real-Time Collaboration roadmap IM Presence Voice Streaming Doc. Presentation Desktop Sharing Whiteboard Cobrowse Poll Chat 2 Way Voice Streaming Adv. White Board JAVA Console Two-way Video

#1 Real-Time Collaboration Features Available today Ÿ Web Conferencing features – – – All TYPES of Real-Time Conferences Ÿ Cobrowse, Document Presentation, Desktop Sharing, Voice Streaming, Polling, Chat, Whiteboard. Ÿ Interactive, Web Seminars, Large Broadcasts E-Business Context Ÿ Integrated into the rest of Enterprise Apps Real-Time Performance Ÿ Worlds best: least latency and superior scalability Ÿ Details in session: 40209 – “Real-Time Collaboration with Oracle Web Conferencing”

Presence Detection IM Web Conference D E M O N S T R A T I O N Presence + IM + Conferencing

#1 OCS Real-Time Presence + IM Deployment AOL N/W IM Consoles RTC Server #n JABBER N/W Internet Integrating Apps MSN N/W TELCO N/Ws Collaboration Suite i. AS Wireless LDAP Directory YAHOO N/W

#1 Enterprise IM Clients Ÿ Win 32 console (Oracle Messenger) Ÿ JAVA console (Non-windows platform) Ÿ Web Applications Ÿ SMS & Wireless Clients Ÿ Win 32 Applications (Outlook, etc. ) Ÿ Server Applications (IMAP Server, etc. ) Ÿ PDAs

#1 Enterprise IM for Wireless Ÿ Augment Online Presence with – – – Location & Device type Get information from TELCOs world-wide Use Online Presence information for intelligent Routing of ALERTS Ÿ Interoperate IM & SMS Messages Ÿ Mobile IM Clients on Pocket PC

#1 Enterprise IM Presence Services Ÿ Real-time Presence Updates – – Home IM Servers communicate via IPC Less than 2 seconds latency Ÿ Highly scalable for any size company – – Partition the workload: Home IM Server >4000 user per Home IM Server Ÿ Integrated OCS: Files, Calendar, Email, … Ÿ Expose using standards: XMPP, SIMPLE, ….

#2 Enterprise IM Security Ÿ Namespace – Are you ramu. sunkara@oracle. com (SSO/OID LDAP Store) Ÿ Authentication – – – SSO for Web Applications & WIN 32 for IM Consoles Sites for Inter site authentication Could deploy with a CA Authority Ÿ Communication – SSL for IM Consoles and Web Apps Ÿ Policies – Who can see what

#2 Security: Reports + Filters Ÿ Reports – – Archives for Compliance in Database Ability to build Records Management Solutions Ÿ Filters – – What are users saying? Anything illegal? Admin & Reports Enterprise Directory Electronic Statements Data Archive

#3 Real-Time IM Platform Service Ÿ “Real-time presence & message delivery between applications on an IP N/W” Integrating IM Apps AOL IM Gateway #1 RTC Server #n Collaboration Suite i. AS Wireless Server IM Console

#3 Real-Time PRESENCE Platform Services Real-Time Presence Data in & out RTC Server #n E-Mail Collaboration Suite Any Web Application Workflow Enterprise Manager 11 i Business Applications

#3. Case Study: Support System Ÿ Email to the Customer and Representative Ÿ Presence Indicates the Availability Ÿ IM between Customer and Rep Ÿ Transiting into Web Conference Ÿ Look up Files Workspaces & present the relevant documents Ÿ End the Web Conference & IM Session Ÿ OCS Real-Time + Email + Files Use case

#3: Case Study: Learning Management Systems Ÿ Presence – “Is an Expert on NETAPP 5000 Available” Ÿ IM within the Learning Communities – “Could I chat with NETAPP 5000 User? ”” Ÿ Live Events – “Attend NETAPP 5000 Training” Ÿ Archived Events – “Playback NETAPP 5000 Training” Ÿ Learning Assistance – “Configuring NETAPP, please help!” Ÿ OCS Real-Time + Email + Files Use case

#3 Case Study: IM BOTs Ÿ 411 Agent – – What’s Tom Smith’s number? What’s the number of our Seattle office mailroom? What’s our Fedex number? Remind all meeting participants about the 2 pm meeting 10 minutes before it starts. Ÿ Service. Agent – – – How do I return a product? How do I install the battery? Where can I find a repair location? Ÿ Sales. Agent – – – What is the status of the contract with New. Co? How much business did we do with Wing. Co last month? What products did we ship to Fed. Co last year?

Presence Detection IM BOT Automated Replies D E M O N S T R A T I O N Real-Time Collaboration Services 411 BOT

#4 IM Standards Forums Organization IETF - SIP Status Signaling IP N/Ws IETF - SIMPLE In progress IETF – XMPP (jabber. org) Mature, Open Source Wireless Village In session OMA Wireless PAM, PARLAY Dissolved 3 G

#4 IETF SIP + SIMPLE Ÿ Strength: very well engineered signaling framework that provides cohesive architecture for real-time multi -media communications over IP Ÿ Weakness: the issue is not SIP, it’s SIMPLE | diverging interests drive several flavors of SIMPLE Ÿ Opportunities: high-level, industrial perspective | Oracle, Microsoft, IBM and 3 GPP Ÿ Threats: large vendors’ influence

#4 IETF XMPP Ÿ Strength: open, public, distributed and stateful architecture for XML-based, extensible and granular information relay Ÿ Weakness: IM not infrastructure Ÿ Opportunities: grassroots adoption | it works and solves today’s need for open IM Ÿ Threats: existing proprietary vendors prefer no standards

#4 Standards Ÿ Adopt: XMPP, SIP/SIMPLE Ÿ Expose Presence via XMPP & SIMPLE Ÿ Proliferations of clients – – IP Phones Desktop Clients Open Source Clients Etc.

Summary Ÿ Oracle Collaboration Suite will offer Enterprise IM with …. 1. Presence & IM features in Real-Time Collaboration 1. Presence + IM + Web Conferencing 2. Uncompromising Security 3. Enterprise Real-Time Collaboration Services – – – IM is the first “Killer App” for Presence Email, Calendar, Files integrated out-of-the box ERP, CRM, SCM, Bots, … 4. Standards Compliance: Proliferation of Clients

Q & A QUESTIONS ANSWERS