Quote/CRM Vendor Selection November 2008 Prepared by U. Trivedi & R. Felsenthal
Final Selection • Three vendors meet US/Global criteria - ISS IQuote/Microsoft - Big. Machines - Oracle On-premise CRM
ISS IQuote/Microsoft CRM • Pros - Experience with Mfg. Pro integration - CRM integrates with MS Outlook - Least expensive • Cons - IQuote in Beta test, not in production - MS CRM rated 2 nd tier - Multi software application & integration
Big. Machines • Pros - Best in class stand alone quote program - Least time implementation - Most experienced in product/price configuration • Cons - Only available on-demand/yearly lease - Quote only / need to buy CRM product - Additional integration efforts required
Oracle • Pros - Top tier CRM provider - Full function quote/CRM solution - Most experienced / global rollout • Cons - Premium price - Higher consulting services & integration cost
Cost Comparison Software 1250 Global Users ISS/MS $843, 000 Big. Machines $596, 000 Oracle $926, 250 Software 281 US users $190, 000 $134, 000 $208, 000 Annual Global Maintenance $252, 400 $596, 000 $203, 750 Annual US Maintenance $56, 740 $134, 000 $45, 800 Consulting Global $300, 000 TBD Consulting US $68, 000 $156, 000 $250, 000 US Rollout FY 08/09 – 281 Users $314, 000 $290, 000 $504, 000
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