Quality the key to success Calidad la clave

Quality, the key to success Calidad, la clave del éxito Solar Industry Conference, Madrid. 24 -25 October 2007 Ronald Voskens Ecofys S. L. r. voskens@ecofys. com tel. +34 93 64 55 458

Index • Introduction • SOLARGE • What is quality? • Supply side • Demand side • To conclude

Econcern The sustainable energy solution provider Palm towers, Q 7, Netherlands 120 MW offshore wind farm CO 2 neutral offices Murcia, Spain 14 MW PV plant The sustainable energy knowledge and innovation company The sustainable energy system supplier The sustainable energy project developer Solior: Integrated collector storage The sustainable energy innovation entrepreneur

Econcern Offices • 28 offices in 14 countries • ~800 employees

SOLARGE project (1/2) • SOLARGE: Enlarging Solar Thermal Systems in Multi-Family-Houses, Public and Social Buildings in Europe January 2005 – December 2007 • 7 countries: Germany, France, Netherlands, Italy, Denmark, Slovenia, Spain • 11 partners: in Spain Ecofys with support of Ecostream • www. solarge. org SOLARGE: objectives • SOLARGE is a European co-operation project to open up markets for large solar thermal plants, (>30 m 2) for multifamily buildings (MFH), hotels, public and social buildings

SOLARGE: realisation (2/2) • Training and further education measures for the supply side e. g. manufacturers and architects • Compilation of well-documented best practice projects • Information campaign for investors • Support for municipalities and decision makers • Positioning the issue at events and conferences • Provision of information material via internet • EU-wide dissemination of the project results: interactive project web-site, market studies, good practice project database: see www. solarge. org

Why quality? • Main goal: to develop the solar thermal market in a sound and efficient way to get satisfied end users and avoid a negative image • Quality is not only applicable to technical issues and is important in the whole chain: from production to information and marketing campaigns – Supply side – Demand side

Solar powered hot water system 1 2 3 4 5 6 7 8 End consumer wants an energy service not a system! The service: Comfortable and secure hot water supply with an considerable solar fraction 9

Quality: the key to success

Supply side • Suppliers/engineers – Quality for hardware – Prefabricated systems, Standardized components – Fool proof systems – Certification (e. g. Solar keymark) – Simple hydraulic layouts, with a minimum of valves, control, pumps, etc. – Clear installation instructions, clear user instructions – Technical support, after sales service • Installers – Training – Capacity building – Certification of installers – Good maintenance service

Demand side • Intermediates – Correct, clear and understandable information – Incentives, remove possible barriers – Control on implementation • End users – What does quality mean for the end user? >> No hassle! • Good working system with a considerable solar fraction and a minimum of maintenance • No manual adjustments for control units, overheating and freezing protection • No hassle with separate invoicing, etc – Clear user instruction

Conclusion • Quality is the key to success, if: – Supply and demand side are considered – Technical and non technical issues are considered

To conclude • Lets develop the solar thermal market in a qualified way!. . . and remember Ronald Voskens Ecofys S. L. www. ecofys. com España es el país del sol Energía solar es la energía del futuro r. voskens@ecofys. com tel. +34 93 64 55 458 entonces See also: www. solarge. org www. ecostream. com ¡España es el país del futuro!