Quality Registrations The First Step on the Path

Quality Registrations: The First Step on the Path to Getting it Right

Overview § Excellent quality registration is the goal of all Patient Access Managers. How these goals are met can take many paths, using a variety of tools.

Goals of the Presentation 1. Attendees will be able to describe the evolution of quality registration programs and be able to answer the question: Where are you? Stone Age…Wireless Age or somewhere in between. 2. Be able to develop goals for creating a quality registration program. 3. Evaluate a tool to assist in registering patients accurately and quickly without errors and manage complex workflows efficiently.

New York Presbyterian Hospital § 5 Hospital Organization – Weill Cornell Medical Center – Columbia Presbyterian Hospital – Morgan Stanley Children’s Hospital – The Allen Hospital – Payne Whitney Psychiatric Hospital § 2, 000 + beds § 2 million registrations per year (both inpatient and outpatient) § Located in New York City and Westchester § Level 1 Trauma Center § Approximately 1, 500 employees work as Patient Registrars

Need to Answer the Question… Where is your institution on the evolution path? Stone Age? or Wireless?

Goals for Creating a Successful Program Need to ask…. What do you want from your program? § Buy In/Accountability § Reporting Tools § Improved Registrations § Increased Productivity….

Contact Information: Brenda Sauer, RN, MA, CHAM Director Patient Access New York Presbyterian Hospital bsauer@nyp. org 212 -746 -4630 Paul H. Hoyt, EVP Business Development Kramer Technologies paulh@kramergroup. com 678 -665 -1111

QUESTIONS?